I was told last week by staff in the KGX
NXEC▸ lounge that as part of the cutbacks NXEC will be turning all first class lounges self service. Not Newcastle style self service where the lounge is still staffed but you help yourself to drinks but rather Doncaster style where the lounge is totally unstaffed and you let yourself in by holding your ticket up to a camera above the intercom.
I was told that they're looking into letting all first class ticket holders (i.e. advance) into the lounges once again, presumably so they can mention this as an enhancement. In reality it's going to be a disaster. How are they going to keep an unstaffed lounge in a station as busy as KGX clean? It also means that paid for food, alcohol and soft drinks will vanish from KGX leaving only the complimentary offering.
NXEC cutbacks are getting beyond a joke this year. The onboard catering has been cut dramatically, many staff have been laid off and staff morale is very low which kills the enjoyment of travelling by train.
If you've not already, please sign
the petition. I know there's a strong chance the petition won't do anything (unless the government are looking for criticism of NXEC) but at the minimum we can get a response from the government about the mess they've made (I blame the government for this mess, they should not have took the highest bid without thinking of the consequences. The amount of money NXEC pledged the government was so high that they'd have struggled even if the recession hadn't hit).
Hopefully the farce of NXEC will mean that the government will take quality of service more into account when making future franchising decisions.