Recent Public Posts - [guest]
Re: 2025 - Service update and amendment log, Swindon <-> Westbury In "TransWilts line" [364881/29726/18] Posted by grahame at 09:58, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
I believe 'Ellie' is a real person, but I suspect she's worried about her job prospects.
I'm sure Ellie is a real person, but I'm not so sure that she's worried about her job prospects: as a 'customer service advisor' in GWR (soon to be part of GBR), she would appear to be fairly safe in her role.

Ellie, if you are one of our registered members, please do comment here. CfN.

I suspect "Ellie" is just as likely to be a ChatGPT bot (or if not, quite possibly soon will be!) - more and more organisations are moving to this technology, saves them a fortune, and let's be honest GWR is not an organisation which is renowned for investing in Customer Service!
There is sense - from both a customer and an organisation viewpoint - in using a standard base or template letter or set of paragraphs to answer what are pretty standard questions asked similarly tine and again. From the organisation viewpoint, it's efficient. From the customer viewpoint, it means that the reply is likely to be more complete rather than leaving out / forgetting useful backup comment. The approach does have it's downside in that standard wording can be fine tuned by wordsmiths to come across in a way the writing organisation wishes to portray whilst masking a reality that's varied from it, or answering a different question to the one asked.
"When are you going to fix this?" is addressed by "We are investigating what went wrong and looking to understand how it could be improved in the future", No answer on when, or indeed if, there is a route actively being taken to fix the issue, but it sounds good.
The staff who are writing responses - under their own names, under a stage or group name, or as automata, are immediately safe provided they toe the line. But as re-organisations take place, centralised, updated to less staff intensive approaches, moved to lower cost offices / venues, or indeed customer input is discouraged through designed-in slow response and long waits on hold, the number of people required is reduced and it is in the natural human self-preservation approach of the answering individuals to keep "mum" about any concerns they have with the answers. Whistleblowing is really not a good career move.
Re: Bath Spa - Bristol Temple Meads Oct 27-30 replacement buses only In "London to Swindon and Bristol" [364880/30643/10] Posted by Mark A at 09:33, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
A side question as to why this service in normal times is underused is worthwhile; my educated guess is that it's too early in the day, too expensive, relatively slow, little publicised, and there are no equivalent direct services in the opposite direction ...
Even concerning advance fares, looking a week ahead an advance single is £53 (compared to £86 for an anytime single, both with a railcard) so the advance offer doesn't exactly shine, and neither is persuasive unless someone really needs to be somewhere and at that time of the morning.
I seem to recall the DfT chaps and to some extent GWR made plenty of hay with this service though, at the time they axed the services that *did* run at a time that met people's needs.
Mark
Re: Bath Spa - Bristol Temple Meads Oct 27-30 replacement buses only In "London to Swindon and Bristol" [364879/30643/10] Posted by grahame at 09:02, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
Didn't they close line for few days last week of October last year too.
Maybe school half term week is week of choice
However the wording of trains that will run, doesn't seem to mention the trains that go to Salisbury, Southampton, Castle Cary, or Yeovil from Bristol, or early service to London from BoA and Trowbridge. Suggests to me that these are all quietly being axed for duration.
Maybe school half term week is week of choice
However the wording of trains that will run, doesn't seem to mention the trains that go to Salisbury, Southampton, Castle Cary, or Yeovil from Bristol, or early service to London from BoA and Trowbridge. Suggests to me that these are all quietly being axed for duration.
During previous closures, Portsmouth to Cardiff service have routed to Swindon where you can change for Bristol (Parkway, and Temple Meads via Parkway) and for Cardiff. With 2 local trains an hour from Westbury to Bath, such an arrangement might make sense again.
The early service from B-o-A and Trowbridge to London, frankly, picks up very few passengers indeed at either of those stations and could for a few days be substituted by a local train to Westbury, with a change there onto the Bristol to Paddington via Wilts and Berks service, running from Bristol via Taunton and picking up its normal route at Westbury. A side question as to why this service in normal times is underused is worthwhile; my educated guess is that it's too early in the day, too expensive, relatively slow, little publicised, and there are no equivalent direct services in the opposite direction ...
Re: Incorrect SWR Train Cancellation Information From GWR! In "Across the West" [364878/30645/26] Posted by ChrisB at 08:58, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
You booked with GWR? Therefore GWR are advising you.
As for the cancellation - was it cancelled & reinstated?
However, was your ticket an Advance or a flexible ticket? If the latter, they're wrong in only allowing travel on following two services!
Incorrect SWR Train Cancellation Information From GWR! In "Across the West" [364877/30645/26] Posted by Bob_Blakey at 08:52, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
I was somewhat surprised to receive the attached message from GWR on two counts; the information is factually incorrect - the specified service from EXD to WAT has not been cancelled - and why on earth are GWR sending out train cancellation notifications for another TOC's service.
(No idea why but my PC refuses to attach the file as an open image)
Re: Fallen tree on tracks at Portchester halts trains - 23 June 2025 In "Portsmouth to Cardiff" [364876/30389/20] Posted by John D at 08:49, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
Yet another fallen tree on the line (near Romsey this time) 29th August.
Not yet the Autumn, and windy season, so I do wonder if the (lack of) vegetation management is letting too many trees grow too close to this line.
Re: Coffee shop - which search engines find us, and which do you use? In "News, Help and Assistance" [364875/30603/29] Posted by grahame at 08:46, 29th August 2025 Already liked by Mark A | ![]() ![]() ![]() ![]() ![]() |
15 out of 22 of you (who voted) have been directed to the Coffee Shop from Google, 5 of you from DuckDuckGo, 2 from another search engine, 2 from Bing. And one from Yahoo. 4 of you have never been directed to the Coffee Shop by a search engine, and three of you never even use a search engine.
Thank you for these inputs.
The Coffee Shop servers get a huge amount of crawling traffic from search engines and other spiders and they have an impact on performance. Part of the monitoring I do in the background is to see where our resources are going, and to ask some of these spiders to go easy, and if necessary to take action to force them to back off.
I am reading the inputs in association with general search engine popularity surveys, and for the UK Google is even more dominant in general than would be suggested by our survey. Amazingly, the load from the "Googlebot" on our servers is very low and I would encourage it more rather than less if I could. DuckDuckGo doesn't seem to be notably indexing us directly - and they do say they use other sources too.
With other crawlers, I take a look at their crawler descriptions - why they want the information, what they are doing with it, whether that's a use relevant to the Coffee Shop and how much of an impact they're having on our server performance. In my view, there is strength in supporting some AI crawlers to help inform them into the future, and in contrast we should really not impact our user base because of aggressive crawling to inform search engine users who are in countries far, far away. Those crawlers run by companies who sell onwards services such as SEO optimisation or plagiarism reporting but do not make any significant services available without people paying them (for the data they have trawled for free) are typically told to go away if their traffic levels reach a level on our servers that I notice.
The change from http to https last December adds a shell of respectable security to our content, and - as I would have expected (and indeed hoped) there has been hugely increased indexing activity since. I am somewhat disappointed that the increased activity has not extended to valid new member applications - many reasons and under discussion Behind the Counter, some probably under our control and others not. The survey helps inform that - only tangentially though; it's rather like asking people on the train why they don't use the train more when really you should be asking people in the street ...
Re: Bath Spa - Bristol Temple Meads Oct 27-30 replacement buses only In "London to Swindon and Bristol" [364874/30643/10] Posted by John D at 08:44, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
Didn't they close line for few days last week of October last year too.
Maybe school half term week is week of choice
However the wording of trains that will run, doesn't seem to mention the trains that go to Salisbury, Southampton, Castle Cary, or Yeovil from Bristol, or early service to London from BoA and Trowbridge. Suggests to me that these are all quietly being axed for duration.
Re: 2025 - Service update and amendment log, Swindon <-> Westbury In "TransWilts line" [364873/29726/18] Posted by TaplowGreen at 07:54, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
I believe 'Ellie' is a real person, but I suspect she's worried about her job prospects.
I'm sure Ellie is a real person, but I'm not so sure that she's worried about her job prospects: as a 'customer service advisor' in GWR (soon to be part of GBR), she would appear to be fairly safe in her role.

Ellie, if you are one of our registered members, please do comment here. CfN.

I suspect "Ellie" is just as likely to be a ChatGPT bot (or if not, quite possibly soon will be!) - more and more organisations are moving to this technology, saves them a fortune, and let's be honest GWR is not an organisation which is renowned for investing in Customer Service!
Re: 2025 - Service update and amendment log, Swindon <-> Westbury In "TransWilts line" [364872/29726/18] Posted by grahame at 07:30, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
0
4:57 Gloucester to Southampton Central due 08:09
04:57 Gloucester to Southampton Central due 08:09 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a tree blocking the railway.
04:57 Gloucester to Southampton Central due 08:09 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a tree blocking the railway.
Re: Where am I going (27 August) In "The Lighter Side" [364871/30637/30] Posted by grahame at 07:29, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
One out of two - yes to Osnabruck.
Grahame, your 24 hour holdback is over - can you clear the board?
Grahame, your 24 hour holdback is over - can you clear the board?
St Pancras - Amsterdam - Osnabroek - Hamburg - local train could be to Kiel, Rostock or Westerland, or indeed somewhere else on the Baltic or North Sea coast. I am noting your comment to beware of being mislead on the final destination. And "Baltic" - and mentioned - includes Wismar, Warnamunde, Rugen
I am pretty sure of Hamburg - if your big city had been further south in Germany, you would not have gone beyond Brussels on Eurostar, and had you been headed to Berlin you would not have changed at Osnabrouk - that train from Amsterdam also goes on to the (multilevel) Berlin Hbf.
Re: Where am I going (27 August) In "The Lighter Side" [364870/30637/30] Posted by eightonedee at 06:54, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
One out of two - yes to Osnabruck.
Grahame, your 24 hour holdback is over - can you clear the board?
Re: North Cotswold line delays and cancellations - 2025 In "London to the Cotswolds" [364869/29711/14] Posted by Worcester_Passenger at 06:42, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
Friday August 29
11:52 London Paddington to Hereford due 14:44 will be terminated at Worcester Shrub Hill.
This is due to a shortage of train crew.
Last Updated:29/08/2025 02:25
15:18 Hereford to London Paddington due 18:29 will be started from Worcester Shrub Hill.
This is due to a shortage of train crew.
Last Updated:29/08/2025 02:25
This is due to a shortage of train crew.
Last Updated:29/08/2025 02:25
15:18 Hereford to London Paddington due 18:29 will be started from Worcester Shrub Hill.
This is due to a shortage of train crew.
Last Updated:29/08/2025 02:25
Re: Dining Car In "London to South Wales" [364868/30644/11] Posted by GBM at 05:39, 29th August 2025 | ![]() ![]() ![]() ![]() ![]() |
The last few days there's been a 'catering reduced' on the two pullman trains.
In fact it's been no pullman service at all!
Catering teams on leave perhaps?
Re: Dining Car In "London to South Wales" [364867/30644/11] Posted by broadgage at 23:26, 28th August 2025 Already liked by Chris from Nailsea | ![]() ![]() ![]() ![]() ![]() |
Probably best not to discuss this within hearing range of member 'broadgage'. 

Not easy to hide it

Re: Responsible travel - the countries that are "doing better" than the UK In "The Wider Picture Overseas" [364866/30639/52] Posted by Chris from Nailsea at 22:04, 28th August 2025 Already liked by GBM | ![]() ![]() ![]() ![]() ![]() |
Two, rather random, anecdotes from me, based on our few weeks' holiday visit to the Republic of South Africa, back in 2003, starting in Cape Town:
1. Staff in our hotel in Cape Town couldn't have been more helpful, or cheerful - they were all black natives, generally serving white visitors (am I even allowed to write that?). One saw our child's Harry Potter tee-shirt at breakfast, and she was thrilled, while another, seeing we were from England, told us she was a great fan of Ryan Giggs and Manchester United in general.
2. A visit to Robben Island, by hydrofoil, to have a conducted tour there. Our guide was a native black local, who introduced himself as a previous fellow prisoner with Nelson Mandela. He gave an excellent commentary throughout our coach tour of the island, and engaged in a free discussion with one of our party, who I think was a retired (white) member of the RSA prison service.
Sorry if I've gone on a bit here, but I wanted to point out that there are many people in overseas countries, which are perhaps perceived as 'racist' here, who are not so bad, when you actually visit them.
CfN.

Re: Dining Car In "London to South Wales" [364865/30644/11] Posted by bobm at 21:27, 28th August 2025 | ![]() ![]() ![]() ![]() ![]() |
Is it relatively new or a summer only service? It's probably something I would have taken advantage of if I knew about it.
I cannot remember exactly when an evening one was introduced but I think it was as restaurant services resumed after the pandemic. Hitherto there was a breakfast service to London and a brunch service back.
Re: Dining Car In "London to South Wales" [364864/30644/11] Posted by Chris from Nailsea at 21:08, 28th August 2025 | ![]() ![]() ![]() ![]() ![]() |
Probably best not to discuss this within hearing range of member 'broadgage'.

Re: Dining Car In "London to South Wales" [364863/30644/11] Posted by Sixty3Closure at 20:56, 28th August 2025 | ![]() ![]() ![]() ![]() ![]() |
Interesting. I've been a regular 'commuter' on that service and never noticed or heard an announcement for the dining service. Is it relatively new or a summer only service? It's probably something I would have taken advantage of if I knew about it.
Of course having just looked at booking a ticket for next week there's now a pop up for Pullman dining which I haven't seen before.
And yes the reservations on this train a routinely wrong/missing which probably added to my frustration.
An update, from the BBC:
Operator defends pilot over fatal helicopter crash
The operator of a helicopter that crashed, killing the pilot and two of the passengers, has criticised a suggestion that pilot error might be to blame.
The R44 aircraft came down near Shanklin, Isle of Wight, on Monday morning during a flying lesson.
Previously, the helicopter's manufacturer Robinson said pilot error was statistically the most likely cause. However, flight school Northumbria Helicopters said the suggestion was "premature" and "deeply insensitive" to the family of 54-year-old flying instructor Simon Hewitt.
Mr Hewitt, from Barton-upon-Humber in Lincolnshire, and passengers Justyna Czoska, 52, and Wojciech Kowalkowski, 49, from Banbury, Oxfordshire, died in the incident. A fourth person, a man in his 30s, remains in hospital in a stable condition.
Previously, Robinson chief executive David Smith said more than 80% of similar crashes were ultimately attributed to pilot error.
In a statement, he said: "Our thoughts are with the families and friends of the three individuals who lost their lives, and we are hopeful for a full recovery for the survivor. While we understand there are many questions about what caused this accident, we do not have enough information to speak with any certainty at this time. What is definitive is that in 80-plus per cent of situations, outcomes of these accidents are ruled as pilot error, rather than mechanical failure.
"We have full confidence in the authorities who are investigating this incident. They will thoroughly examine all factors, including the aircraft's maintenance history, the operator, the pilot's actions, and the environmental conditions leading up to the crash. We believe their investigation will provide the clarity and closure needed for the families affected by this terrible event."
However, flight operator Northumbria said it was "very disappointed" at the statement. It said: "At this stage, the Air Accidents Investigation Branch (AAIB) has only just commenced their investigation. It is therefore both premature and inappropriate to speculate on the causes of this tragedy."
The firm's statement continued: "Any suggestion of pilot error at this point is not supported by evidence and risks causing unnecessary distress to grieving families, friends, and colleagues. Simon Hewitt was an immensely respected, exceptionally safety conscious and highly skilled flight instructor and commercial pilot, admired both professionally and personally. To imply fault before the facts have been established is not only inaccurate but also deeply insensitive to those mourning his loss."
Previously, Mr Hewitt's family said they had been left "absolutely broken", describing him as "the most wonderful, intelligent, kind man and father".
Ms Czoska's daughters and family said she was "our best friend", while Mr Kowalkowski's relatives said the father of two would be "deeply missed".
The AAIB said its inquiry could take 12 months to complete.
The operator of a helicopter that crashed, killing the pilot and two of the passengers, has criticised a suggestion that pilot error might be to blame.
The R44 aircraft came down near Shanklin, Isle of Wight, on Monday morning during a flying lesson.
Previously, the helicopter's manufacturer Robinson said pilot error was statistically the most likely cause. However, flight school Northumbria Helicopters said the suggestion was "premature" and "deeply insensitive" to the family of 54-year-old flying instructor Simon Hewitt.
Mr Hewitt, from Barton-upon-Humber in Lincolnshire, and passengers Justyna Czoska, 52, and Wojciech Kowalkowski, 49, from Banbury, Oxfordshire, died in the incident. A fourth person, a man in his 30s, remains in hospital in a stable condition.
Previously, Robinson chief executive David Smith said more than 80% of similar crashes were ultimately attributed to pilot error.
In a statement, he said: "Our thoughts are with the families and friends of the three individuals who lost their lives, and we are hopeful for a full recovery for the survivor. While we understand there are many questions about what caused this accident, we do not have enough information to speak with any certainty at this time. What is definitive is that in 80-plus per cent of situations, outcomes of these accidents are ruled as pilot error, rather than mechanical failure.
"We have full confidence in the authorities who are investigating this incident. They will thoroughly examine all factors, including the aircraft's maintenance history, the operator, the pilot's actions, and the environmental conditions leading up to the crash. We believe their investigation will provide the clarity and closure needed for the families affected by this terrible event."
However, flight operator Northumbria said it was "very disappointed" at the statement. It said: "At this stage, the Air Accidents Investigation Branch (AAIB) has only just commenced their investigation. It is therefore both premature and inappropriate to speculate on the causes of this tragedy."
The firm's statement continued: "Any suggestion of pilot error at this point is not supported by evidence and risks causing unnecessary distress to grieving families, friends, and colleagues. Simon Hewitt was an immensely respected, exceptionally safety conscious and highly skilled flight instructor and commercial pilot, admired both professionally and personally. To imply fault before the facts have been established is not only inaccurate but also deeply insensitive to those mourning his loss."
Previously, Mr Hewitt's family said they had been left "absolutely broken", describing him as "the most wonderful, intelligent, kind man and father".
Ms Czoska's daughters and family said she was "our best friend", while Mr Kowalkowski's relatives said the father of two would be "deeply missed".
The AAIB said its inquiry could take 12 months to complete.
Re: Dining Car In "London to South Wales" [364861/30644/11] Posted by bobm at 20:28, 28th August 2025 Already liked by Mark A, Sixty3Closure | ![]() ![]() ![]() ![]() ![]() |
The 17:48 from London Paddington to Carmarthen normally has a Pullman service on it. As a rule this is served in the first class coach at the London end of the train. This means it is in the five car set which is uncoupled at Swansea and goes to west Wales.
Normally the reservation system doesn't book seats where a Pullman is scheduled to be - but then I have frequently seen the system struggle with the South Wales services. Frequently it announces "the front portion will detach at Swansea and then call at Llanelli etc" when in reality it means the rear portion. It gets really confused with the summer service to Pembroke Dock where the train reverses twice!
Looking at tomorrow night's service it seems it has allowed five more reservations than there are spaces in that coach, so I assume they will have to lay-up some tables in the adjoining first class coach.
Taunton, probably. That was from when she was pretending to be 'Lord Dowding'. 

10/10 !
Taunton, probably. That was from when she was pretending to be 'Lord Dowding'.

Re: Dining Car In "London to South Wales" [364858/30644/11] Posted by ChrisB at 19:37, 28th August 2025 | ![]() ![]() ![]() ![]() ![]() |
Which service (time) was that?
Dining Car In "London to South Wales" [364857/30644/11] Posted by Sixty3Closure at 19:33, 28th August 2025 | ![]() ![]() ![]() ![]() ![]() |
Travelling back from London Paddington to Carmarthen I was told my seat reservation wasn't valid as it was in the dining car. This was the normal first class carriage with several extra staff standing around.
Couple of thoughts...firstly why book me a seat reservation that I can't use? Normally on this route the reservations don't download or you're in the wrong half of the train so this was a new one for me. Doubly annoying as the inward journey saw us all turfed off at Swansea for an unknown reason so another lost reservation.
And secondly it wasn't exactly well advertised. Didn't see anything when I booked the ticket or even at Paddington when boarding. I don't think I saw anyone eating just a number of people being told they couldn't have their seat and to look elsewhere. I can't see this being a great money spinner for GWR without promotion and a relatively short route. All its done for me is reinforce my not very positive view of GWR.
With thanks again for your posts, Clan Line, I've merged them here into a definitive topic.
CfN.
CfN.

Chris..........you've confused me now - just where do I put this one




(Taken in 2016 at ??)
Re: Heritage railways and how they connect with the larger infrastructure In "Campaigns for new and improved services" [364855/30616/28] Posted by Trowres at 19:01, 28th August 2025 | ![]() ![]() ![]() ![]() ![]() |
...
I would suggest that there is still a substantial local holiday / day trip / vacation traffic to the seaside and mountains, and that many of these parts of Germany have sectors in which the car never became the 99% way of getting around as it has in most of the UK. Paradoxically, I found myself feeling the absence of cars and the presence of walking, cycling and buses earlier this year in Lambeth, and again much nice looking restored old property.
I would suggest that there is still a substantial local holiday / day trip / vacation traffic to the seaside and mountains, and that many of these parts of Germany have sectors in which the car never became the 99% way of getting around as it has in most of the UK. Paradoxically, I found myself feeling the absence of cars and the presence of walking, cycling and buses earlier this year in Lambeth, and again much nice looking restored old property.
So your interpretation is that part of the success of the Molli is that it is still being used as real transport (with a leisure flavour) - and that the places served are actually nicer places because of this?
Re: Responsible travel - the countries that are "doing better" than the UK In "The Wider Picture Overseas" [364854/30639/52] Posted by grahame at 18:34, 28th August 2025 | ![]() ![]() ![]() ![]() ![]() |
I'm satisfied that I've never visited a country with an unacceptably questionable attitude towards it's citizenry.... although here's the thing.....call it "enlightened self interest" if you like but I'm sure that I've always had it at the back of my mind that any government/regime prepared to run roughshod over it's people might not be one that I should feel secure with.
I *have* visited at least one country with a questionable attitude towards some of its citizenry and actually met some of the disadvantaged from that attitude while there. It came as a corollary to a business trip - not the sort of meeting that I had expected during the trip and it showed a very interesting angle and from some exceptional people; I came to the understanding that it was not a western attitude, but yet it was how life was done and lived there are the group, away from any press / media coverage - lived within the differences of culture and not unhappily. Not really "riding roughshod" - more doing it very differently to we understand.
Looking forward - on vacation, I would not choose to visit somewhere that I felt hugely out of line - so hugely out of line that I could not understand and appreciate the "why".
Re: 2025 - Service update and amendment log, Swindon <-> Westbury In "TransWilts line" [364853/29726/18] Posted by Chris from Nailsea at 18:12, 28th August 2025 | ![]() ![]() ![]() ![]() ![]() |
I believe 'Ellie' is a real person, but I suspect she's worried about her job prospects.
I'm sure Ellie is a real person, but I'm not so sure that she's worried about her job prospects: as a 'customer service advisor' in GWR (soon to be part of GBR), she would appear to be fairly safe in her role.

Ellie, if you are one of our registered members, please do comment here. CfN.

Re: Responsible travel - the countries that are "doing better" than the UK In "The Wider Picture Overseas" [364852/30639/52] Posted by johnneyw at 17:48, 28th August 2025 Already liked by ellendune | ![]() ![]() ![]() ![]() ![]() |
I'm satisfied that I've never visited a country with an unacceptably questionable attitude towards it's citizenry.... although here's the thing.....call it "enlightened self interest" if you like but I'm sure that I've always had it at the back of my mind that any government/regime prepared to run roughshod over it's people might not be one that I should feel secure with.