Recent Public Posts
Re: Mk 5s moved to Wolverton ahead of assessment for Chiltern use Posted by Timmer at 07:13, 9th January 2025 |
As these sets contain a carriage with first class seating, I wonder if Chiltern will reintroduce Business Zone?
Re: Outstanding server / web site issues Posted by grahame at 23:15, 8th January 2025 |
Have you never heard the expression, 'shooting yourself in the foot', grahame ?
I have ... but this came as no surprise - in fact I'm glad I didn't have to start throttling it back.
Re: Outstanding server / web site issues Posted by Chris from Nailsea at 22:35, 8th January 2025 |
Have you never heard the expression, 'shooting yourself in the foot', grahame ?
Re: Rail Replacement bus - OK, but I prefer the train. Posted by grahame at 22:24, 8th January 2025 |
Two got off and four got on the 14:12 coach at Melksham heading towards Trowbridge today. Driver was ensuring people were heading in the right direction as they boarded.
Half a dozen got off at Trowbridge.
Half a dozen got off at Trowbridge.
Roughly what I might have expected, with rail replacement buses carrying only a fraction of what the trains normally carry. An known the the 272,272 and 273 buses (as well as the x34 which was the only one originally planned) are accepting rail tickets that will b depressing RRB numbers all th more.
Re: Outstanding server / web site issues Posted by grahame at 22:21, 8th January 2025 |
The web site has been running very slowly today due to being very heavily loaded. It's already started to improve and will do so even more during the night
I'm the one to "blame" - I added the 2023/24 passenger flow database to the five previous years which we already had, and I made their analysis https (secure), obvious and crawlable. Ouch!
There are (only) so many possible pages, so I have our receptionist server caching them each time it passes back a new response in case it's called up again - it's so much more efficient to say "I know that one' rather than "I will ask for you". At 3 O'clock this afternoon, all enquires were new and being passed through at great loads on the worker. By 10 p.m., 11,000 requests had been made and already around 50% are being answered "trivially" from cache by the receptionist. There IS some capacity on the worker (and plenty if we need it on the receptionist) so the issues of the last few hours are (as planned ) on their way to being resolved.
We have another similar issue in due course in a couple of weeks time when I add in all the bus stops!
Railcard Prices going up Posted by TonyN at 21:42, 8th January 2025 |
Quote From an Email recived today from The Railcard Team.
After being frozen for over a decade, from Sunday 2 March 2025 the price of most Railcards will change to £35 for a 1-year Railcard and £80 for a 3-year Railcard. The price of the Disabled Persons Railcard will stay the same, at £20 for a 1-year card and £54 for a 3-year card.
Re: Rail Replacement bus - OK, but I prefer the train. Posted by bobm at 21:01, 8th January 2025 |
Two got off and four got on the 14:12 coach at Melksham heading towards Trowbridge today. Driver was ensuring people were heading in the right direction as they boarded.
Half a dozen got off at Trowbridge.
Re: Bristol Rail Campaign AGM 2025 Posted by Chris from Nailsea at 20:37, 8th January 2025 |
Thank you for posting that, colleague Red Squirrel.
I have every intention of attending - domestic family commitments permitting.
Bristol Rail Campaign AGM 2025 Posted by Red Squirrel at 19:24, 8th January 2025 |
Bristol Rail Campaign (FoSBR) will be holding their Annual General Meeting on Friday, 24th January 2025. The venue for this year’s AGM is:
UHBW Education and Research Centre (opposite Bristol Royal Infirmary), Upper Maudlin St, Bristol BS2 8AE.
The AGM will start at 7.15pm and end at 9.15pm. The venue will be open from 6.45pm.
Details of speakers, etc are here: https://bristolrailcampaign.org.uk/bristol-rail-campaign-agm-2025/
Re: Engineering works - shows what they CAN do! Posted by stuving at 18:51, 8th January 2025 |
Maybe I'm wrong, but my understanding wasn't that they couldn't. More that they didn't want to given it may give people the wrong idea since these services will form the Henbury services in time meaning they couldn't simply be extended to Parkway from Filton like now. Basically giving a worse service now to avoid the obvious negative reaction when they'd have to cut it from Parkway again in the future.
I think there'a a bit of truth in both arguments. There's no doubt Parkway struggles at times even with its four platforms and two goods loops, as so much has to get routed through the flat junction immediately west of the station. You don't want to make that worse, especially if those trains are starting/terminating there and taking up valuable platform space whilst they do.
Most of the BRI-FIT-BRI stoppers do their reversal from P4 to P3, via a signal BI2052 on the way to Henbury. However, just two per day do so from P2 to P1 (i.e. on the Mains), using a platform at BPW, and running ECS (2H58/59 10:46 and 2H62/63 12:54). So the train in question does not, and had to be switched to P2 on arrival from BRI as there is no route from P4 to BPW.
I think the choice of reversal must depend on small timetable details. The move has to obstruct paths somewhere: it's a question of whether a gap can be found on the Wales/Henbury lines (generally easier) or the Main Lines and in BPW. On Monday, with the line onward to Gloucester closed by flooding, most trains that might go that way had been cancelled. So there was both a lack of conflicting occupied paths on the Mains and a need for connectivity via BPW to be replaced - hence the switch. Don't read too much into it!
Re: 'Railway 200' events and commemorations 2025 Posted by Chris from Nailsea at 17:01, 8th January 2025 |
Congratulations on your length of loyal service on the railways, Electric train - and thank you, too, for your ongoing informative posts here on the Coffee Shop forum.
Chris.
Re: 'Railway 200' events and commemorations 2025 Posted by Electric train at 16:48, 8th January 2025 |
This year I will have worked on the Railway for a quarter of its (official) existence
A few things have changed in that time
Re: Warnings of snow, wind and rain across the UK for New Year Posted by Chris from Nailsea at 16:39, 8th January 2025 |
An update, from the BBC:
Cold snap grips UK as -20C possible overnight
Wintry weather is tightening its grip in many parts of the UK, with sub-zero temperatures expected to plunge even lower overnight and more snow forecast in some places.
Forecasters predict the coldest nights of the year over the next two days, and temperatures are expected to fall as low as -20C in some places that endured heavy snowfall at the weekend.
A fresh amber warning for snow has come into force in the South West, with yellow snow and ice warnings also in place for other parts of the UK into Thursday.
There are also 75 flood warnings, meaning flooding is expected, and 148 flood alerts, meaning flooding is possible, in place across England. One flood warning and four flood alerts are in force in Wales. There are no severe flood warnings in place, which indicate a danger to life or significant disruption. Looking ahead, the flooding and warnings are expected to reduce with no significant rain predicted in the areas experiencing flooding.
An amber cold health alert - the second-highest level - covering all regions of England is in place until midday on Sunday. The alert, issued by the UK Health Security Agency (UKHSA), warns the freezing conditions are likely to result in a rise in deaths, particularly among older and vulnerable people, and an increase in demand for health services. They are different to weather warnings and provide early warning to healthcare providers, and suggest actions such as actively monitoring individuals at a high risk.
Dr Agostinho Sousa from the UKHSA said it was vital to check in on vulnerable people who could be "more at risk of heart attacks, stroke and chest infections as a result of cold temperatures".
Some people are entitled to cold weather payments to help with fuel bills. Eleven thousand people in England are estimated to have received the top-up since November ...
An amber warning for snow covering Cornwall, Devon, Dorset and Somerset is set to last until 21:00 GMT on Wednesday.
Isolated yellow snow and ice warnings spanning Wednesday and Thursday are in place across the UK, including parts of Northern Ireland and the Scottish Highlands, although their coverage is not as wide as in recent days.
Yellow warnings have also been issued for Wales and other parts of South West England from 03:00 GMT until 12:00 GMT on Thursday.
Rain will spread across the far south of England but there will be some snow over Exmoor and Dartmoor, perhaps as much as 10cm (4in) on Wednesday.
Snow may also fall over mainly higher ground later on Wednesday in south-east England. The focus will switch to how far temperatures are likely to fall, particularly during the night.
Temperatures on Tuesday night widely fell below freezing, with most of the UK waking up on Wednesday to a frost. The lowest temperature overnight was in Scotland with -7C at Tulloch Bridge. But with -6.9C in Katesbridge, it was Northern Ireland's coldest night of the winter so far.
Across England, the temperature fell to -8.4C in Shap, Cumbria, but even in southern England it was -6.1C at Benson, Oxfordshire.
In Wales, the lowest temperature was -3.8C in Bala, Gwynedd.
The wintry conditions have caused significant disruption across the UK since snow swept many parts of the country at the weekend.
Hundreds of schools were closed in England, Scotland and Northern Ireland, including schools in Yorkshire, Merseyside, the Midlands and Aberdeenshire.
Extensive flooding caused some local roads to remain shut on Wednesday in Lincolnshire, while Northern Rail also confirmed no services would stop at Gathurst station near Wigan.
Most flights are running again after they were temporarily halted at airports in Liverpool, Bristol, Aberdeen and Manchester - but operators have warned some delays are still likely.
Bitter cold is expected in many parts of the UK in the coming days, with the likelihood of sharp overnight frosts. Temperatures are expected to drop well below freezing on Wednesday and Thursday night, with forecasters expecting many parts of the UK to experience a hard frost and lows of between -3C and -10C.
In places that are still experiencing snow cover, it could be as cold as -14C to -16C on Wednesday night, and on Thursday the Pennines and snow fields of Scotland could register temperatures as low as -16C to -20C. That would actually be far colder than was experienced at the weekend when a low of -13.3 C was recorded at Loch Glascarnoch in the Highlands. It is also significantly lower than anything seen last winter when a particularly bitter night in Dalwhinnie in the Highlands saw a mark of -14C being recorded.
The last time the UK had any temperature below -20C was in February 2021 when Braemar in Aberdeenshire was measured at -23C.
Wintry weather is tightening its grip in many parts of the UK, with sub-zero temperatures expected to plunge even lower overnight and more snow forecast in some places.
Forecasters predict the coldest nights of the year over the next two days, and temperatures are expected to fall as low as -20C in some places that endured heavy snowfall at the weekend.
A fresh amber warning for snow has come into force in the South West, with yellow snow and ice warnings also in place for other parts of the UK into Thursday.
There are also 75 flood warnings, meaning flooding is expected, and 148 flood alerts, meaning flooding is possible, in place across England. One flood warning and four flood alerts are in force in Wales. There are no severe flood warnings in place, which indicate a danger to life or significant disruption. Looking ahead, the flooding and warnings are expected to reduce with no significant rain predicted in the areas experiencing flooding.
An amber cold health alert - the second-highest level - covering all regions of England is in place until midday on Sunday. The alert, issued by the UK Health Security Agency (UKHSA), warns the freezing conditions are likely to result in a rise in deaths, particularly among older and vulnerable people, and an increase in demand for health services. They are different to weather warnings and provide early warning to healthcare providers, and suggest actions such as actively monitoring individuals at a high risk.
Dr Agostinho Sousa from the UKHSA said it was vital to check in on vulnerable people who could be "more at risk of heart attacks, stroke and chest infections as a result of cold temperatures".
Some people are entitled to cold weather payments to help with fuel bills. Eleven thousand people in England are estimated to have received the top-up since November ...
An amber warning for snow covering Cornwall, Devon, Dorset and Somerset is set to last until 21:00 GMT on Wednesday.
Isolated yellow snow and ice warnings spanning Wednesday and Thursday are in place across the UK, including parts of Northern Ireland and the Scottish Highlands, although their coverage is not as wide as in recent days.
Yellow warnings have also been issued for Wales and other parts of South West England from 03:00 GMT until 12:00 GMT on Thursday.
Rain will spread across the far south of England but there will be some snow over Exmoor and Dartmoor, perhaps as much as 10cm (4in) on Wednesday.
Snow may also fall over mainly higher ground later on Wednesday in south-east England. The focus will switch to how far temperatures are likely to fall, particularly during the night.
Temperatures on Tuesday night widely fell below freezing, with most of the UK waking up on Wednesday to a frost. The lowest temperature overnight was in Scotland with -7C at Tulloch Bridge. But with -6.9C in Katesbridge, it was Northern Ireland's coldest night of the winter so far.
Across England, the temperature fell to -8.4C in Shap, Cumbria, but even in southern England it was -6.1C at Benson, Oxfordshire.
In Wales, the lowest temperature was -3.8C in Bala, Gwynedd.
The wintry conditions have caused significant disruption across the UK since snow swept many parts of the country at the weekend.
Hundreds of schools were closed in England, Scotland and Northern Ireland, including schools in Yorkshire, Merseyside, the Midlands and Aberdeenshire.
Extensive flooding caused some local roads to remain shut on Wednesday in Lincolnshire, while Northern Rail also confirmed no services would stop at Gathurst station near Wigan.
Most flights are running again after they were temporarily halted at airports in Liverpool, Bristol, Aberdeen and Manchester - but operators have warned some delays are still likely.
Bitter cold is expected in many parts of the UK in the coming days, with the likelihood of sharp overnight frosts. Temperatures are expected to drop well below freezing on Wednesday and Thursday night, with forecasters expecting many parts of the UK to experience a hard frost and lows of between -3C and -10C.
In places that are still experiencing snow cover, it could be as cold as -14C to -16C on Wednesday night, and on Thursday the Pennines and snow fields of Scotland could register temperatures as low as -16C to -20C. That would actually be far colder than was experienced at the weekend when a low of -13.3 C was recorded at Loch Glascarnoch in the Highlands. It is also significantly lower than anything seen last winter when a particularly bitter night in Dalwhinnie in the Highlands saw a mark of -14C being recorded.
The last time the UK had any temperature below -20C was in February 2021 when Braemar in Aberdeenshire was measured at -23C.
Re: Engineering works - shows what they CAN do! Posted by IndustryInsider at 16:30, 8th January 2025 |
Maybe I'm wrong, but my understanding wasn't that they couldn't. More that they didn't want to given it may give people the wrong idea since these services will form the Henbury services in time meaning they couldn't simply be extended to Parkway from Filton like now. Basically giving a worse service now to avoid the obvious negative reaction when they'd have to cut it from Parkway again in the future.
I think there'a a bit of truth in both arguments. There's no doubt Parkway struggles at times even with its four platforms and two goods loops, as so much has to get routed through the flat junction immediately west of the station. You don't want to make that worse, especially if those trains are starting/terminating there and taking up valuable platform space whilst they do.
Re: Passenger flow data - ticketed journeys between stations Posted by grahame at 16:17, 8th January 2025 |
Ticket flow data for the 2023/24 year now added to the databases - they are reachable through the maps and also via URLs using codes such as TAU for Taunton - https://www.greatwesternrailway.info/TAU.html ... with 8 million records in the database you may initially find some of these a bit slow to load. I have asked our receptionist server to cache enquires so they can be quickly answered, but it will be learning for a day or two, I sustpect.
Re: Engineering works - shows what they CAN do! Posted by WelshBluebird at 16:12, 8th January 2025 |
Maybe I'm wrong, but my understanding wasn't that they couldn't. More that they didn't want to given it may give people the wrong idea since these services will form the Henbury services in time meaning they couldn't simply be extended to Parkway from Filton like now. Basically giving a worse service now to avoid the obvious negative reaction when they'd have to cut it from Parkway again in the future.
Re: North Cotswold line delays and cancellations - 2025 Posted by Worcester_Passenger at 12:56, 8th January 2025 |
Wednesday January 8
17:04 Didcot Parkway to Evesham due 18:23 will be cancelled.
This is due to a fault on this train.
Last Updated:08/01/2025 11:19
18:51 Evesham to Oxford due 19:50 will be cancelled.
This is due to a fault on this train.
Last Updated:08/01/2025 11:19
This is due to a fault on this train.
Last Updated:08/01/2025 11:19
18:51 Evesham to Oxford due 19:50 will be cancelled.
This is due to a fault on this train.
Last Updated:08/01/2025 11:19
'Halts' train's station calls being covered by 16:58 London Paddington to Great Malvern due 19:25.
Re: Rail Replacement bus - OK, but I prefer the train. Posted by matth1j at 10:42, 8th January 2025 |
I'd be surprised if alcohol wasn't involved...
Re: Rail Replacement bus - OK, but I prefer the train. Posted by grahame at 10:26, 8th January 2025 |
The 0650 rep-bus was a bit later this morning and didn't make it to Chippenham in time to catch the 0711 Penzance service. No great loss however as the latter has been cancelled 'because of passengers causing a disturbance on the train'
Means the 0734 Weston is going to be packed though...
Means the 0734 Weston is going to be packed though...
Passengers causing a disturbance that early in the morning. I wonder what that was all about?
Passenger probably joined the train in London having bought a peak fare return to Brisol at £257.00 (second classs) only to find when they got on the train that there were plenty of seats and it certainly wasn't peak travel time. A request to the Train Manager to refund the difference - an off peak return is £100.10 - was pollielty refused and the customer felt cheated and made that know ...
Re: Rail Replacement bus - OK, but I prefer the train. Posted by froome at 09:46, 8th January 2025 |
The 0650 rep-bus was a bit later this morning and didn't make it to Chippenham in time to catch the 0711 Penzance service. No great loss however as the latter has been cancelled 'because of passengers causing a disturbance on the train'
Means the 0734 Weston is going to be packed though...
Means the 0734 Weston is going to be packed though...
Passengers causing a disturbance that early in the morning. I wonder what that was all about?
Re: senior railcard Posted by matth1j at 07:48, 8th January 2025 |
I've recently had the misfortune to become old enough to qualify for one of these, and have been making use of it. I had been looking forward to being challenged at the ticket barriers and on board, supporting my belief that I don't look anything like old enough to have one But so far that hasn't happened.
Phew - it's ok, just been asked to show it (on the Paddington-Weston)
Re: Rail Replacement bus - OK, but I prefer the train. Posted by matth1j at 07:36, 8th January 2025 |
Means the 0734 Weston is going to be packed though...
Ha - actually it's not too bad, as it's in reverse formation so there's plenty of room at the back where first class would be normally Re: Rail Replacement bus - OK, but I prefer the train. Posted by matth1j at 07:26, 8th January 2025 |
The 0650 rep-bus was a bit later this morning and didn't make it to Chippenham in time to catch the 0711 Penzance service. No great loss however as the latter has been cancelled 'because of passengers causing a disturbance on the train'
Means the 0734 Weston is going to be packed though...
Re: Views sought : how train companies give assistance to disabled passengers Posted by LiskeardRich at 03:41, 8th January 2025 |
The best way to do it in my opinion would be to bring in disabled people to train staff and write the training modules.
Having spent a couple of months temporarily disabled in the summer, I discovered some parts of my training in assistance was great sounding on paper, but not so good in reality when the shoe was on the other foot and I was experiencing it from the customer side.
Re: North Cotswold line delays and cancellations - 2025 Posted by Worcester_Passenger at 03:22, 8th January 2025 |
Tuesday January 7 was a good day, with only two short workings.
2E14 1704 Didcot Parkway to Evesham ran late, arriving +19.
Behind it, 1W33 16:58 London Paddington to Great Malvern (19:25) arrived Worcester Shrub Hill +24 and "was cancelled between Worcester Shrub Hill and Great Malvern due to late arrival of an inbound service (YI)".
1P44 19:45 Great Malvern to London Paddington was started from Shrub Hill.
Re: Coastal walks - station to station Posted by johnneyw at 21:48, 7th January 2025 |
My own suggested walking route is perhaps rather more speculative.
The south Devon Kingsbridge branch line never reached the coast as far as Salcombe, but if it had, there would have been opportunities for some fantastic coastal walks, towards Dartmouth.
Even from Kingsbridge on the estuary, walking due east to Slapton Sands, there are still some stunning views of Devon countryside to be enjoyed.
The south Devon Kingsbridge branch line never reached the coast as far as Salcombe, but if it had, there would have been opportunities for some fantastic coastal walks, towards Dartmouth.
Even from Kingsbridge on the estuary, walking due east to Slapton Sands, there are still some stunning views of Devon countryside to be enjoyed.
I very much concur. Over the years I've covered pretty much all of the coast path between Salcombe and Dartmouth and in the opposite direction between Salcombe and Bigbury on Sea/Burgh Island.
The Kingsbridge/Salcombe estuary doesn't have SW Coast Path all around it but there are long stretches of coastal road and footpaths along many of the creeks. There's refreshment opportunities too...the Ferry Inn in Salcombe is conveniently next to the ferry steps and in the lovely village of Southpool you can find the Millbrook Inn at the head of the creek. Kingsbridge too offers the waterside delights of the Crabshell Inn.
Other pubs are also available!
Re: Oxford station - facilities, improvements, parking, incidents and events - merged posts Posted by ellendune at 21:42, 7th January 2025 |
“So there’s lessons learned everywhere – the main one being from Network Rail’s point of view that they probably shouldn’t have taken on the project themselves.
"It should have been escalated and perhaps managed by the Department [of Transport] directly."
"It should have been escalated and perhaps managed by the Department [of Transport] directly."
I do not believe in starting until all the investigation is done, but with DfT's expertise in managing major engineering projects (so far as I am aware they have none) that would have been an absolute disaster.
I said at the beginning that they should have constructed a service tunnel under the old level crossing and diverted all the services through that before they started.
Re: senior railcard Posted by froome at 21:15, 7th January 2025 |
Only once, ever, at a ticket gate - and that was a really odd case where my FOSS had failed to work the gate, I was the only passenger around, and the bloke on the gate insisted on taking a careful look at my ticket and punching a hole in it having got his punch out from the cupboard.
This happened to me once with my FOSS, at Southampton Central. Where was yours, as I wonder whether it was something specific to that station?
The woman at the barrier took a lot of time checking my ticket, asking where I was going and generally questioning it, and insisted on punching it too, and I only just made it onto the platform in time to catch my train.
Mine was Chippenham ... and I found myself wondering if punching a hole in a ticket these days is a way of signalling to other staff "awkward customer". Staff are usually excellent, but this was the exception. I do recall a more thorough check of my FOSS that usual at Southampton Central too - same person perhaps - but then utterly helpful there on other occasions.
The FOSS ticket is a bargain if you want to do what it allows, and I wonder if s minority of staff resent the really good price you've got your travel at. I've found the same attitude on occasions with my Interrail pass.
The FOSS ticket is certainly a bargain. At Southampton Central, platform 4, I had the impression that the woman at the barrier had never actually seen a FOSS ticket before, and didn't really believe I could have a ticket that allowed me to travel that far. She held onto it for some minutes asking me questions, and didn't seem any the wiser at the end of the time.
At most stations I found the FOSS ticket wouldn't open the barriers, which was very frustrating, as at a few stations it did (so presumably could do so anywhere).
Views sought : how train companies give assistance to disabled passengers Posted by ChrisB at 21:06, 7th January 2025 |
from the ORR
The Office of Rail and Road is asking for views on a new annual assessment, to be launched in 2025, that will rate the performance of how train companies provide assistance to disabled passengers.
ORR said the new assessment of train operators’ and Network Rail’s performance in delivering passenger assistance will strengthen the regulator’s ability to hold operators to account for poor performance.
It will also highlight good practice to share across the industry, and drive improvements in the provision of the service for passengers. Feedback from passengers, including what ORR gets from its regular passenger surveys, has highlighted that assistance needs to be delivered more reliably.
ORR has proposed that operators be assessed on two core areas: their actual delivery of assistance and their capability to improve. They will be measured across several factors, against three levels of performance - Upper, Middle and Lower – with a potential further assessment of whether an operator’s performance is improving or worsening.
More detail of the proposals are in the consultation document. They were developed through a process of informal engagement with disabled people’s organisations, industry bodies and other regulators.
The consultation will close at 17:00 on Friday 14 February 2025. Responses can be sent by online form, by email to ATP@orr.gov.uk, or by post to: Assistance Benchmarking Consultation, Office of Rail and Road, 25 Cabot Square, London, E14 4QZ.
https://www.orr.gov.uk/search-consultations/benchmarking-operators-performance-rail-passenger-assistance
ORR said the new assessment of train operators’ and Network Rail’s performance in delivering passenger assistance will strengthen the regulator’s ability to hold operators to account for poor performance.
It will also highlight good practice to share across the industry, and drive improvements in the provision of the service for passengers. Feedback from passengers, including what ORR gets from its regular passenger surveys, has highlighted that assistance needs to be delivered more reliably.
ORR has proposed that operators be assessed on two core areas: their actual delivery of assistance and their capability to improve. They will be measured across several factors, against three levels of performance - Upper, Middle and Lower – with a potential further assessment of whether an operator’s performance is improving or worsening.
More detail of the proposals are in the consultation document. They were developed through a process of informal engagement with disabled people’s organisations, industry bodies and other regulators.
The consultation will close at 17:00 on Friday 14 February 2025. Responses can be sent by online form, by email to ATP@orr.gov.uk, or by post to: Assistance Benchmarking Consultation, Office of Rail and Road, 25 Cabot Square, London, E14 4QZ.
https://www.orr.gov.uk/search-consultations/benchmarking-operators-performance-rail-passenger-assistance