I have an account with RTT so I believe can look back a lot further than a free account can.

If I can help, DM me your trains & I'll look them up for you?

 
Irritating Delay Repay issue!

I made a journey July, and decided to take a long, slow multi-TOC route with several tickets in order to keep costs down. Predictably for a weekend in a heatwave, things fell apart and I had delays going out and back.

The outward Delay Repay claim with GWR went through fine.

The return journey's claim just sat there being processed for weeks. It was a hard call – Southern had delays, but made the GWR connection because it was also late. It then became later. I put the claim through GWR, partly because GWR's DR system makes it easier to enter split tickets, and partly because the GWR service was the 'long leg' with clear-cut delay. However, eventually GWR rejected the claim on the basis that it was Southern's delay.

I've had this before where GWR automatically passed the claim with the other TOC. However it seems they can't do this with Southern, so I just had an e-mail from Southern asking me to enter a fresh claim. And guess what... I can't remember all the details (no idea how late the Southern trains were) and it's now too late to check on RTT!

When multiple TOCs are involved, especially with 'compound' delays, it would be nice if they could sort it out between themselves, just like they can do the ORCATS distribution on the original purchase themselves!

I'm half-inclined to resubmit as two separate claims with the two TOCs, but that makes it fiddly because the tickets don't link at the TOC-change point and might create suspicton of a 'duplicate claim'.

So maybe I should just appeal with GWR on basis of incorrect 'other TOC' diagnosis, stating the GWR train was delayed, and if they want to pass the buck they can sort it out between themselves.

Also kicking myself because I usually take RTT screenshots when there are non-straightforward delays!