Might be of use to anyone travelling to The Isle of Wight.

Some weeks back, my wife travelled from Warminster to West Cowes. Her tickets (OPDRs), split at Salisbury, costs £31-60. Her train arrived late at Southampton, causing her to miss the dedicated bus to the ferry terminal - and, of course, miss the ferry. Rather than wait for the next dedicated ferry bus, she caught a normal City bus down to the vicinity of the ferry terminal (she has a bus pass). The next ferry was 70 mins after the one shown in her itinerary - so she arrived in Cowes 70 mins late.

She duly submitted a Delay Repay claim for the 70 min delay, this resulted in a payment of £3.95 for the delay experienced on her "journey to Southampton" !  She then submitted a lengthy detailed appeal against this repayment. She stated that she bought a "conventional" rail ticket from a Train Operating Company and that both her origin and destination points (not Southampton!) had a 3 letter railway station code - WMN & WTW. Nowhere, that we could find, in the GWR website, The Passengers' Charter nor the National Rail Conditions of Travel does it state that the whole of a delayed "journey" has to be carried out by train.

I somehow thought that she might experience problems with this claim, as it involved a bus, and a ferry as well as the train (which actually caused the delay)..............but was pleasantly surprised with their speedy capitulation on receipt of her appeal. A further £11.85 arrived in the post - 50% of the total ticket price.