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'Faulty' GWR surveys
 
'Faulty' GWR surveys
Posted by Mark A at 17:27, 17th April 2026
 
Is anyone else receiving emails from GWR with a link to a 'Help shape your GWR travel experience', but following the link results in an immediate 'Thankyou for your time' message?

(Today's travel experience - excellent quick transfer from Bristol to Bath, and the train was clean inside and out. Seat padding was life-expired though with the arse-bar making its presence felt though for a ten minute journey it doesn't have the chance to really bite. This on a day where roadworks on the A4 burnt up the hour's contingency added to the hour's bus journey to make an appointment. The up side lifts at Bath Spa are still entertaining people by announcing the platform level as 'Footbridge' and street level as 'Platform' but can't have it all.)

Mark

Re: 'Faulty' GWR surveys
Posted by Phil at 18:17, 17th April 2026
 
Yes and no. Yes, I received the survey - but no, I wasn't given a "thank you for your time" message. Rather, I was offered the opportunity to carry on completing it.

 
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