Missing from "Putting the customer first"
27.6.2025 (Friday) 10:34 - All running AOK
Looking through the slides from the GWR Community rail conference, I came upon this:
To me, something is missing, and it's a biggie ...
* Providing a safe and reliable service that takes customers where and when we say we willI have no issues with safety. I do with reliability ...
I wasn't at the conference - can anyone who was there re-assure me that it was clear that "putting the customer first" included running the services they advertise, with people able to plan ahead and know that a train will turn up more or less on time except in very exceptional circumstances?
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