Contact points / methods for GWR as at 23.4.2025
23.4.2025 (Wednesday) 16:58 - All running AOK
From a card picked up at a station where I changed trains this morning

I asked the young ladies in GWR uniform manning a both there if there's an email address these days and one of them told me that GWR isn't contactable by email any more. Must have changed in the last 24 hours

- I emailed
gwr.feedback @ gwr.com first thing yesterday and got an automated response and reference number which suggests the service IS still live.
Noting the card is dated 2023 so who knows which is correct?
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