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Author Topic: Complete inflexibility at ticket offices  (Read 17925 times)
ChrisB
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« Reply #15 on: August 17, 2011, 13:38:41 »

Doubt it - whos to say you haven't 'lent' your phone/ticket to someone else? If there's no power in the phone, you can't prove its number, can you?

No' it would have to be your responsibility to ensure its readable at all times while travelling.
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Brucey
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« Reply #16 on: August 20, 2011, 12:19:33 »

I think (and think is the operative word) if you contact whoever you bought the tickets from, they can arrange for them to be collected without a card.
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« Reply #17 on: August 20, 2011, 12:59:36 »

I think (and think is the operative word) if you contact whoever you bought the tickets from, they can arrange for them to be collected without a card.

they can change it so that a different card can be used
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jdw.wor
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« Reply #18 on: August 20, 2011, 14:11:29 »

What happens if you are asked for the card you bought the tickets with and you purchased them with Tesco Vouchers via Red Spotted Hanky?  As an aside, you are still required to insert a credit/debit card when collecting but you can put any card in and it will work. It makes a bit of a mockery of the "rules"
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Brucey
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« Reply #19 on: August 20, 2011, 14:13:13 »

What happens if you are asked for the card you bought the tickets with and you purchased them with Tesco Vouchers via Red Spotted Hanky?
Any card will work in a TVM (Ticket Vending Machine).  The ticket office won't ask for a card (as there won't be any details on the booking).

As an aside, you are still required to insert a credit/debit card when collecting but you can put any card in and it will work. It makes a bit of a mockery of the "rules"
This was fixed several years ago.  The correct card is now required,
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6 OF 2 redundant adjunct of unimatrix 01
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« Reply #20 on: August 20, 2011, 16:06:22 »

using the tvm or machine in booking hall you do need the card you booked with, .... unless you have contacted the website from which you purchased the tickets and request that they let you use another card..... also remember that it takes two hours for the booking to reach the system.... so dont book online and turn up at the station 15 mins later 2 mins before the train is due to leave.......... Roll Eyes
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JayMac
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« Reply #21 on: August 20, 2011, 19:47:18 »

Two hours before collection applies to transactions carried out on booking engines that use thetrainline's back end. You'll find that purchases made through WebTIS based booking engines (East Coaast, Chiltern, London Midland, Southern, redspottedhanky.com) are available almost immediately.
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ChrisB
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« Reply #22 on: August 20, 2011, 20:50:40 »

2 hourson Chiltern& Virgin mobile app
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jdw.wor
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« Reply #23 on: August 20, 2011, 21:27:41 »

Brucey. You say that the system has been fixed and the correct card has to be put in the machine. Via tesco points you don't buy with a card
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JayMac
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« Reply #24 on: August 20, 2011, 21:34:17 »

With redspottedhanky's Tesco Clubcard offer you still have to input card details. Your card is just not charged if the Clubcard vouchers fully cover your transaction.
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Brucey
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« Reply #25 on: August 21, 2011, 07:27:21 »

With redspottedhanky's Tesco Clubcard offer you still have to input card details. Your card is just not charged if the Clubcard vouchers fully cover your transaction.
No card details required for tickets bought entirely with vouchers on RSH.

Brucey. You say that the system has been fixed and the correct card has to be put in the machine. Via tesco points you don't buy with a card
When you buy with Tesco points, RSH don't put a card number into the system.  This means that any card will work the TVM (Ticket Vending Machine).  At the ticket office, they won't ask for a card.  This is also the case for some travel agents who issue tickets to businesses.  In all other cases (when the tickets were originally paid by card online), the correct card is now required.
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jdw.wor
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« Reply #26 on: August 21, 2011, 12:31:54 »

Without wanting to labour the point, can't anyone who is asked to show the card used to buy their ticket say it was bought with tesco vouchers; I don't think there is anyway to tell from the ticket and therefore makes the requirement very difficult to apply
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Brucey
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« Reply #27 on: August 21, 2011, 12:50:53 »

Without wanting to labour the point, can't anyone who is asked to show the card used to buy their ticket say it was bought with tesco vouchers; I don't think there is anyway to tell from the ticket and therefore makes the requirement very difficult to apply
The National Rail system stores the card number used to buy the tickets, if paid by card.  If bought with Tesco vouchers, the card number will not be present and therefore any card can be used.

If you say it was bought with Tesco vouchers, the clerk won't believe you as a card number will be present on the system.
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JayMac
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« Reply #28 on: August 21, 2011, 21:44:31 »

Thank you for clearing up that point Brucey. Information I gleaned from another forum and indeed from RSH themselves would appear to be incorrect....

Now.... can I stick my two year old, out of date NatWest debit card in a TVM (Ticket Vending Machine) to release my AP tickets purchased via RSH with Clubcard points?   Tongue
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smokey
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« Reply #29 on: August 23, 2011, 20:30:08 »

There's only one way to find out  Grin
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