Groupsave Restricted Dates now updated

insider

Sr. Member

Posts: 156

Groupsave Restricted Dates now updated

« on: June 21, 2011, 16:14:59 »

http://www.firstgreatwestern.co.uk/Documents/Custom/GroupSave19052011.pdf

Updated Groupsave restricted dates are now on FGW^▸ website.

(Better late than never)


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JayMac

Data Manager
Hero Member

Posts: 19245

Re: Groupsave Restricted Dates now updated

« Reply #1 on: June 21, 2011, 16:52:37 »

Not happy with the way the barred dates are implemented online. On Sunday 10th July (T4 On The Beach, Weston SM) it is not possible to buy GroupSave if you want to, say, travel from Bristol to Bridgwater during times when GroupSave travel is barred to/from WSM.

This despite the barred list quite clearly stating at the top "Travel is permitted for journeys THROUGH the station."


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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."

ChrisB

Transport Scholar
Hero Member

Posts: 13034

Re: Groupsave Restricted Dates now updated

« Reply #2 on: June 22, 2011, 15:57:44 »

Not an FGW^▸ fault....

Quote

There appears to be an issue at the National Rail Enquiries / RSP end (they effect the bars on line) so I have asked them to investigate. Thanks for flagging it up.


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JayMac

Data Manager
Hero Member

Posts: 19245

Re: Groupsave Restricted Dates now updated

« Reply #3 on: June 22, 2011, 16:04:55 »

Ahead of you on that one ChrisB. Spoke with CS yesterday, who put me on hold while they spoke with F&I at Swindon. I got the reply similar to your quote. It appears that all trains calling at WSM have been barred from GroupSave on that date regardless of whether they serve other stations.

I'd debate whether FGW^▸ were at fault or not though. They have to provide the information to NRE^‡/RSP and thetrainline (who manage their booking engine) and should really ensure that it is implemented correctly.

As you know I'm pedantic and go looking for errors likes this. I'm hot on errors that will potentially see passengers paying more than they need to. I don't mind pointing them out to the TOC^▸ but I'd much rather they got it right in the first place.


« Last Edit: June 22, 2011, 16:11:03 by bignosemac »	Logged

"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."

ChrisB

Transport Scholar
Hero Member

Posts: 13034

Re: Groupsave Restricted Dates now updated

« Reply #4 on: June 22, 2011, 16:18:05 »

INdeed, so they should.


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eightf48544

Transport Scholar
Hero Member

Posts: 4574

Re: Groupsave Restricted Dates now updated

« Reply #5 on: June 22, 2011, 17:11:01 »

It seems that the Gordian knot is getting bigger and bigger.

Alexander anyone!


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