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Mookiemoo
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« on: March 30, 2011, 10:42:04 » |
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Been trying to book tickets via FGW▸ and it just hangs
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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ChrisB
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« Reply #1 on: March 30, 2011, 10:45:22 » |
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After inserting a travel query, I get a screen that says Site maintenance
We are currently working on our website - please try again in about an hour.
We are sorry for any inconvenience caused. Go book with a non-trainline TOC▸ - Chiltern or East Coast or Southern |
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JayMac
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« Reply #2 on: March 30, 2011, 11:07:19 » |
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thetrainline.com itself seems to be working, but some TOCs▸ who use their back end are offline for 'maintenance'. My new favourite TOC for buying tickets from, SWT▸ (2.62% cashback), is one that is also offline.
Earlier today FGW▸ had a message on their homepage, warning that ticket sales were unavailable. Now they'll have you waste time putting in your journey criteria before telling you you can't purchase at the moment.
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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Mookiemoo
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« Reply #3 on: March 30, 2011, 11:15:15 » |
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I used east coast - and can at least print one of my tickets
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Logged
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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ChrisB
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« Reply #4 on: March 30, 2011, 11:29:34 » |
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My new favourite TOC▸ for buying tickets from, SWT▸ (2.62% cashback) PLease explain - is this a credit card deal, or something SWT are offering? |
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JayMac
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« Reply #5 on: March 30, 2011, 11:51:28 » |
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Click through from a cashback website. In my case I use topcashback.co.uk
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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JayMac
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« Reply #6 on: March 30, 2011, 15:32:26 » |
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Still offline. I've been 'checking back in about an hour' (as the 'site maintenance' message says to do) for the last four hours. Come on FGW▸ , put a notice back up on your home page. And kick some butts over at thetrainline.....
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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Brucey
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« Reply #7 on: March 30, 2011, 15:58:44 » |
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There are also higher cashback rates if you are booking with a specific TOC▸ : First TransPennine Express4.5% for advance tickets Gatwick Express^3 For anyone else, SWT▸ is the best option to use at 2.6%. imutual is the cashback site I currently use as I've been happy with their customer service, although Top Cashback (as mentioned by BNM) offers a 1% "top-up" for everyone. |
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Ollie
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« Reply #8 on: March 30, 2011, 16:38:29 » |
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Trainline did an upgrade on Monday night...
..as you have all noticed it went rather well!
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Timmer
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« Reply #9 on: March 30, 2011, 17:16:33 » |
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Still offline. I've been 'checking back in about an hour' (as the 'site maintenance' message says to do) for the last four hours. Come on FGW▸ , put a notice back up on your home page. And kick some butts over at thetrainline.....
FGW must have heard you BMN as they have put a larger than usual banner on the top part of the front page saying there are problems. Judging by this it could be sometime.  Glad I booked all my tickets for upcoming journeys over the weekend.  |
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JayMac
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« Reply #10 on: March 30, 2011, 17:28:19 » |
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Wow! People power. I called FGW▸ Customer Services about an hour ago, suggesting they put a notice on their home page. Received a call back from the advisor 10 mins ago, saying he'd spoken with the communications team, and they'd agreed to put a message on the homepage. During the call back I suggested that someone should pop round to thetrainline and prod buttock. The advisor assured me that something similar was being done! Should've asked them to update the 'Meet the Manager' diary and 'News' items as well!   |
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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ChrisB
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« Reply #11 on: March 30, 2011, 17:38:47 » |
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I've already got that MtM request in. Staff availabilities need checking before dates can be set.
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Ollie
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« Reply #12 on: March 30, 2011, 17:49:49 » |
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I think Graham would agree with me, but before doing upgrade maybe they should have made a backup to fall back on in the event something went wrong...
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JayMac
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« Reply #13 on: March 30, 2011, 17:57:57 » |
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Even thetrainline itself is down now.
I am actually waiting to buy some tickets through SWT▸ and would like the 2.6p in the pound cashback I could get. Thing is, if I leave the purchase too much longer I may not bag the APs I want at the pricepoint that is currently available. So, do I go off to an ATOS Origin (Mixing Deck) powered website and lose my cashback, or sweat it out?
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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inspector_blakey
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« Reply #14 on: March 30, 2011, 20:13:38 » |
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Regardless of FGW▸ prodding thetrainline, thetrainline itself has an extremely strong commercial incentive to get the site back up and running again since at the moment they'll be haeomorrhaging possible sales.
Meanwhile the huge number of people who don't realize that it's not the only way to purchase rail tickets online are probably wondering what on earth to do.
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