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Worcester_Passenger
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« Reply #15 on: January 13, 2011, 22:29:51 » |
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I think that ReadyToStart should enter the staff brief quote into the Plain English Campaign's bullshit awards. Alternatively, it could be an exam question: From a staff brief:
We have recently introduced a Ticket on Departure (TOD) fulfilment charging functionality on the CrossCountry website:
The TOD fulfilment charging functionality is to encourage customers to move away from getting their tickets fulfilled at self service ticket machines at the station and to cover the company's cost of TOD where possible. Customers will be charged ^1.00 if the e-ticket option is available. If the e-ticket option is not available then TOD fulfilment will be free of charge. This is to ensure that a free method of fulfilment is always offered.
Rewrite into English. And I'd love to know what "ticket on departure fulfilment charging functionality" translates into in German! |
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Chris from Nailsea
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« Reply #16 on: January 13, 2011, 22:43:43 » |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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JayMac
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« Reply #17 on: January 13, 2011, 22:53:16 » |
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Put that back through Babel Fish and you get: "Map on loading functionality of the departure fulfillment"   |
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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Chris from Nailsea
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« Reply #18 on: January 13, 2011, 22:56:52 » |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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devon_metro
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« Reply #19 on: January 14, 2011, 00:00:45 » |
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Google goes for... Ticket bei der Abreise Erf^llung Ladefunktion
which back into English... Ticket on departure charge function performance
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Chris from Nailsea
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« Reply #20 on: January 14, 2011, 03:19:26 » |
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So: still complete gibberish from the TOC▸ , then?  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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Ross H
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« Reply #21 on: January 14, 2011, 12:31:19 » |
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I couldn't agree more. Why on earth can't they say something like: "We have introduced a charge for collecting a ticket, which has been booked online, from a self-service machine. This is to encourage customers to print an e-ticket, and reflects the cost to the TOC▸ of providing a ticket through a machine. In situations where an e-ticket is not available, no charge will be made for collecting a ticket from the machine."
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eightf48544
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« Reply #22 on: January 14, 2011, 12:51:16 » |
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Hard luck Ross H they couldn't possibly use your wording because it seems to be written in plain English such that even I can understand it!
Welcome to the Forum keep up the good work.
I'm just about to buy some tickets off the DB» website, will buy e tickets because there is postal change and as I am making two separate single journeys Berlin Gorlitz and Wernigerode Berlin and there is no basket facility so there would be two separate postal charges.
1st class Wernigerode to Berlin 49 Euros.
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paul7575
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« Reply #23 on: January 14, 2011, 14:04:08 » |
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Speaking of using plain English, I've always thought the term 'ticket on departure' is pretty useless anyway. If you think about it, it is really just shorthand for 'collect previously purchased ticket at departure station', where the significant feature of the procedure is to 'collect previously purchased'. Buying a ticket from a clerk or TVM▸ can still mean getting your ticket on departure really, can't it? Paul |
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SDS
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« Reply #24 on: January 14, 2011, 16:20:54 » |
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And just to confuse the issue, the clerk can issue you your ToD tickets as well!
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I do not work for FGW▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ including First Great Western.
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Timmer
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« Reply #25 on: June 02, 2011, 16:47:14 » |
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East Coast have started to charge ^1 for tickets to be delivered. You can now print your tickets at home with them or collect at station free of charge.
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bobm
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« Reply #26 on: June 02, 2011, 17:32:04 » |
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This printing tickets at home is all very well but they don't work barriers which can be a pain for the passenger. From the TOC▸ point of view how safe are they from a fraud perspective?
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« Last Edit: June 02, 2011, 18:11:51 by bobm »
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super tm
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« Reply #27 on: June 02, 2011, 18:10:19 » |
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East Coast have started to charge ^1 for tickets to be delivered. You can now print your tickets at home with them or collect at station free of charge.
er no they have not. They will charge you if you want a ticket sent to you that can be printed at home. They are trying to encourage you to print at home whereever possible. If the ticket you purchase cannot be printed at home then will still send free of charge. This will for example apply for any ticket which works on FGW▸ as they generally dont do print at home yet. |
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Timmer
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« Reply #28 on: June 02, 2011, 20:00:31 » |
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I was booking a train on an East Coast service so was going to be charged a ^1 if I wanted the tickets sent to me so I opted to pick them up at the station. I booked a ticket for another East Coast service last weekend and this charge did not apply so it looks like it has been introduced in the last couple of days.
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ChrisB
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« Reply #29 on: June 14, 2011, 14:16:09 » |
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As has been stated above (please read thread before posting, it's only polite) East Coast only charge mailing costs if the journey is also available as a print-at-home ticket.
Not all East Coast journeys can be print-at-home.
Hence why you were charged for the first and not for the second.
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