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Author Topic: Maidenhead station - services, facilities, car parking and incidents (merged posts)  (Read 285764 times)
NickB
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« Reply #315 on: December 17, 2019, 17:44:21 »

We appear to be entering a glass half-empty vs glass half-full circular here so I shall state for the record that I acknowledge that teething problems with the timetable might be expected, but I am also simply stating my opinion of the service provided, and doing so as a passenger/customer/client of GWR (Great Western Railway).
 
Maidenhead has an acknowledged capacity problem (that will only get worse when another 10,000 homes are built in the next decade) and therefore curtailing a popular peak service such as the 7.07 so that it doesn't 'hold up the mains' fails to acknowledge that there were actual people expecting that train to arrive and take them to Paddington.  A delayed arrival at Paddington for the 7.07 and the 2 trains behind it that are caught in that 12min window is not, in my opinion, as important as people arriving at the station and having no service to take them at all, particularly as it still found time to stop at Reading which has a wide range of fast services.
If the 7.07 becomes a victim of frequent curtailment then what will likely happen is that myself and my fellow passengers will cease to 'expect' it to arrive and will therefore squash on to the 7.02, negating any benefit of the upgrade in formation.  It is also worth noting that Maidenhead used to have the 7.10 (slough and paddington only) that used to catch anyone who really wanted a seat or whose train had been curtailed but this has now been removed.  That means that the capacity in that super-peak window of 6.45-7.15 has shrunk from 23 carriages to 20, and this morning was only 12.
 
I was really happy with GWR services over the past year.  I really thought that they had got their act together, but the new timetable feels like a backward step, in my opinion.
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Sixty3Closure
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« Reply #316 on: December 17, 2019, 18:12:53 »

I'd echo Nick's sentiments but from a Twyford viewpoint. It's very frustrating when the 'fast' Maidenhead/Twyford trains go non stop to London/Reading as that's not where the capacity issues are. Similarly we seem spoilt for choice on stopping services but they're pretty empty from Twyford and I'd imagine its the same at Maidenhead. Equally though they're packed by the time they reach London. Without changing the topic its why I'm not convinced about Crossrail for this area.

I still have high hopes for Twyford and the new timetable if only to replace the terrible 5 car IET (Intercity Express Train) at 06.53. This was a reasonable service (with hindsight) when a 6 car turbo so hopefully its just infrastructure issues that means the (eventual) 12 car replacement is packed. Maybe its the butterfly flaps its wings effect and a change someone else we've not clocked is causing it to be packed? Can't think what though as it was already a Didcot stopper and pretty full from the Henley connection.

The 06.44 non stop to Paddington still exists (on paper anyway). That has variously been a 9 car 125 to a 3 car turbo and always crowded. Not sure what it is currently but if that was upgraded (if it hasn't been already) then it would ease some of the pressure on Maidenhead. The previous 5 car IET though didn't make it worth the grief from a personal point of view.

It does make me worry what it will be like in a couple of years time with all the house building promised/threatened.
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« Reply #317 on: December 18, 2019, 00:00:08 »

Maidenhead has an acknowledged capacity problem (that will only get worse when another 10,000 homes are built in the next decade) and therefore curtailing a popular peak service such as the 7.07 so that it doesn't 'hold up the mains' fails to acknowledge that there were actual people expecting that train to arrive and take them to Paddington.  A delayed arrival at Paddington for the 7.07 and the 2 trains behind it that are caught in that 12min window is not, in my opinion, as important as people arriving at the station and having no service to take them at all, particularly as it still found time to stop at Reading which has a wide range of fast services.

I can see the logic, and I can see your point about sacrificing the Reading stop rather than the Maidenhead one, but in terms of just delaying the next two trains, I'm afraid it's far from that simple.

Between Ruscombe to Taplow that train recovered five minutes this morning, so that's approximately the 'cost of the stop' in terms of time.  Doesn't sound much, does it?  But it's not just the one, two or three trains that might have caught it up running behind, it's the concertina affect that can have further back - a bit like when a motorist touches the brakes on the M25 that resulting in a log-jam a few minutes later a junction or two back. 

Then there's the feeding points to the main lines to consider, so at Maidenhead East, Slough West, Dolphin Junction and Airport Junction there are all possible conflicts with trains coming off the relief lines to the mains.  If they have to wait five minutes they can knock on trains behind them, or possibly trains heading on the relief line in the other direction when they do get to cross over.  If they get the signal ahead of the 07:07 then that can lose much more time very quickly as it catches up with them. 

Then there's the flighting of platforms at Paddington to consider - everything arrives and departs on a sequence, so an extra delay to an arrival can mean a delayed departure to other services.  Or if bad enough the next working of that train can be delayed, which can affect other arrivals and departures, even if, like that one, the train only goes to North Pole Depot after arrival.

The new timetable is tighter than ever in that regard, hence my comment about brutal decisions being more likely.  Saving five or so minutes on a critical part of the route can save knock on delays reaching the hundreds of minutes surprisingly easily.  I do get understand all that is not the passengers problem, but hopefully that explains a little more why a decision such as this morning's is taken in the wider interest?

If the 7.07 becomes a victim of frequent curtailment then what will likely happen is that myself and my fellow passengers will cease to 'expect' it to arrive and will therefore squash on to the 7.02, negating any benefit of the upgrade in formation.
 

That train is certainly more fragile than it was and is likely to be more susceptible to problems.  That's basically down to it now running as a 5-car from Worcester and getting another 5-cars attached at Oxford, rather than running as a 9-car throughout.  Previously it had five minutes booked at Oxford, and if on time usually arrived a couple of minutes early, so there was a bit of leeway should it be running a few minutes late.  That booked time at Oxford is now seven minutes, but with the coupling procedure that time is instantly eaten up - indeed this morning it lost a couple more minutes.  Expect that operation to get a little slicker over time, but this is the first time IET (Intercity Express Train)'s have coupled at Oxford, and the first time for a lot of drivers that they have coupled up in service ever.  More time is ideally needed.  It then has two minutes less to get to Maidenhead which was slack in the old HST (High Speed Train) based schedule, but again that gave it a little more scope to make back a few minutes worth of delay.

We will see whether it becomes one of the genuine problem trains that action has to be taken over when a little more data on it is received, but like I say, I fear it will be far less reliable - initially at least - than the old incarnation of it.

It is also worth noting that Maidenhead used to have the 7.10 (slough and paddington only) that used to catch anyone who really wanted a seat or whose train had been curtailed but this has now been removed.  That means that the capacity in that super-peak window of 6.45-7.15 has shrunk from 23 carriages to 20, and this morning was only 12.

The 07:10 was principally designed to be a commuter train for the good people of Slough, rather than Maidenhead.  It hasn't been removed, it just runs 5 minutes later from Maidenhead (arriving 4 minutes later at Paddington).  It's the 07:18 that's been removed from Maidenhead which no doubt is the reason behind the extra passengers for the two earlier trains.  I wonder how the following 07:32 now loads?

The capacity in the the 'super-peak' 06:45-07:15 window you describe is now:
06:45 - 9-car IET
07:02 - 12-car 387
07:07 - 10-car IET
07:15 - 8-car 387
Total: 39 carriages, but down to 29 today.

Stretching that window slightly, it used to be:
06:42 - 5-car IET
07:01 - 5-car IET
07:08 - 8-car IET
07:10 - 8-car 387
07:18 - 8-car 387
Total: 34 carriages.

I can see how the 07:07 is a big loss, but it's nowhere near the shrinkage you describe, and is an increase when everything goes to plan.  Fingers crossed for tomorrow!
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« Reply #318 on: December 18, 2019, 05:46:36 »

0707 is running today (as I write this) but the 0715 & 0735 are cancelled (amongst many others this morning).
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« Reply #319 on: December 18, 2019, 06:49:04 »

0707 is running today (as I write this) but the 0715 & 0735 are cancelled (amongst many others this morning).

Quite a few now reinstated.  Not the 0735 though.  07:07 has left Oxford on time.
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« Reply #320 on: December 18, 2019, 06:58:44 »

07:35 now reinstated.
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« Reply #321 on: December 18, 2019, 07:12:13 »

Thank you for taking the time to pen such a lengthy reply. The context around knock on impact was particularly helpful.

There used to be such slack in the 7.08 service schedule that it would often arrive before 8am. Now it is apparently wound so tightly that a gnat will knock it off course. I still can’t see that as progress, but maybe it will bed down.

FWIW (for what it's worth), I write this from sat in the luggage rack of the 7.02.  I reckon it arrived today with maybe 5 seats free per carriage and is back to ‘crush loaded’. The 7.07 may follow soon after but it takes a lot for passengers to decide not to board a train right in front of them. Again, maybe this will even out over time but having two days of problems on the 7.07 already have cast its die for my fellow commuters.
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« Reply #322 on: December 18, 2019, 07:39:31 »

It was pretty good today, got slowed slightly on the approach waiting the 07:02 to depart in fact.  Five minutes late into Paddington due to the speed restriction at Slough. 

Perhaps take the ‘risk’ of waiting tomorrow if it’s looking good?  It would be good to know how it’s loading.  If it’s left Reading within a minute or two of it’s booked time, which you’d know by the time the 07:02 would be leaving then it’s unlikely there will be a problem. 

I can understand the reticence of doing so mind you.
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« Reply #323 on: December 18, 2019, 07:48:45 »

FWIW (for what it's worth), I write this from sat in the luggage rack of the 7.02.  I reckon it arrived today with maybe 5 seats free per carriage and is back to ‘crush loaded’. The 7.07 may follow soon after but it takes a lot for passengers to decide not to board a train right in front of them. Again, maybe this will even out over time but having two days of problems on the 7.07 already have cast its die for my fellow commuters.

I was on this from Goring at 06:32 due to the 06:45 being cancelled past Reading (why?). I was in carriage 1 and seating wise, it was 50% full when it left Reading. At Twyford, was as good as 100% full - I could only see 2 empty seats.

As it left Maidenhead, it was full and standing in all carriages, the ones towards the back which stop next to the stairs being very full as every one tried to cram on.

There were several people waiting for the following service on Platform 2, and did not even attempt to board.

Any why did they only extend the platforms to take 10 carriages, when they obviously knew they would be increasing to 12?! The front 7 already suffer extra loading due to mainly being the ones most accessable at the prior stations, and then at one of the busiest loading points, they can still not get into all carriages from the platform.

I've avoided coming in all week so far, because I just knew it would be a mess. On Monday I wanted to get a train to Pangbourne, but the one I would have gotten back was cancelled. Yesterday I tried to get a different train to Pangborne - it was cancelled. Today I tried to get what will be my usual train to Maidenhead, it was cancelled past Reading. So much for progress....

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« Reply #324 on: December 18, 2019, 07:57:53 »

The 06:45 from Goring ran as usual in the end, I don’t know for sure, as I’m not at work, but I am guessing defective track was found at Slough, but a patch up was made so in the end a whole host of trains shown as cancelled were altered back to running as normal (with minimal delays slowing through Slough).

It was reinstated at 06:32 on the systems, so too late for most Thames Valley commuters who had got the earlier train, which of course is the 07:02 from Maidenhead - that may go some way to explaining why that was packed solid today?
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« Reply #325 on: December 18, 2019, 08:11:58 »

The 06:45 from Goring ran as usual in the end, I don’t know for sure, as I’m not at work, but I am guessing defective track was found at Slough, but a patch up was made so in the end a whole host of trains shown as cancelled were altered back to running as normal (with minimal delays slowing through Slough).

It was reinstated at 06:32 on the systems, so too late for most Thames Valley commuters who had got the earlier train, which of course is the 07:02 from Maidenhead - that may go some way to explaining why that was packed solid today?

Thanks for the info, as always II. Thankfully I am not coming in anymore until the New Year, so will see what its like then!
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« Reply #326 on: December 18, 2019, 08:44:09 »

I made one of my now very irregular work journeys into PAD» (Paddington (London) - next trains) from TWY (Twyford station) this morning catching the 06:54 (07:02 from MAI (Maidenhead station)). The 06:48 was cancelled which might have accounted for any extra passengers. However I boarded in coach 8, the rearmost with opening doors at TWY, and walked down to coach 11 where there was only about 3 or 4 passengers already there. After the MAI stop it got rather busier but it was still only about half full. From what others are saying it looks like the train was much busier further forward?
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« Reply #327 on: December 18, 2019, 12:49:27 »

Thanks for that BBM - presumably coach 12 on the 07:02 was the same as coach 11?  That’s the place to head for the best chance of a seat then?  It would be good if Nick and others can try that part of the train to see whether it is usually like that.
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« Reply #328 on: December 18, 2019, 12:54:01 »

Thanks for that BBM - presumably coach 12 on the 07:02 was the same as coach 11?  That’s the place to head for the best chance of a seat then?  It would be good if Nick and others can try that part of the train to see whether it is usually like that.

I was towards the back this am, probably coach 11 or 10, I wasnt counting.  It was full and standing from Maidenhead.  Didn't get a seat.
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« Reply #329 on: December 18, 2019, 12:57:41 »

Thanks for that BBM - presumably coach 12 on the 07:02 was the same as coach 11?  That’s the place to head for the best chance of a seat then?  It would be good if Nick and others can try that part of the train to see whether it is usually like that.

I was at the back this am, probably coach 11 or 10, I wasnt counting.  It was full and standing.  Didn't get a seat.

It was probably coach 10. I wish now I'd taken a photo of coach 11 as proof! At MAI (Maidenhead station) i'd say that more people walked past me into coach 12 than sat down in coach 11 but I'd guess it was just as quiet - presumably if it'd been busy then those people would have returned to coach 11 to grab the empty seats.
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