|
JayMac
|
 |
« Reply #150 on: November 19, 2015, 10:26:06 » |
|
Next question is why was Maidenhead station announcer saying the 0927 was Off Peak?
|
|
|
|
|
Logged
|
"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
|
|
|
|
Ollie
|
|
« Reply #151 on: November 19, 2015, 11:30:03 » |
|
I've let the fares team know that aspect so they can look into it further and take any action they feel is appropriate.
|
|
|
|
|
Logged
|
|
|
|
|
IndustryInsider
|
|
« Reply #152 on: November 19, 2015, 15:13:46 » |
|
Next question is why was Maidenhead station announcer saying the 0927 was Off Peak?
Possibly an exception on the day to a short formed, delayed or cancelled local service? I've let the fares team know that aspect so they can look into it further and take any action they feel is appropriate.
If you ask me, if it's not going to just be a short-term addition to the timetable it would be eminently sensible to put an easement at both Reading and Maidenhead to relieve other longer distance already full trains. |
|
|
|
|
Logged
|
To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
|
|
|
Chris from Nailsea
|
|
« Reply #153 on: November 20, 2015, 00:15:58 » |
|
Thanks, as ever, for your very useful input here on the Coffee Shop forum, Ollie!  |
|
|
|
|
Logged
|
William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: Stop, Look, Listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
|
|
|
|
Fourbee
|
|
« Reply #154 on: November 20, 2015, 10:46:54 » |
|
This example just demonstrates how fiendishly complex the fares system is. The aim of different ticket flavours is clear, to use price as a tool to spread demand to where the capacity is; the implementation and training (of staff and customers) has been demonstrated to have several holes. I generally think passengers understand advance fares now. The focus needs to be on: - Training staff to a higher level - they should be the authority; no more situations like BNM had on Paddington gateline. - Finding a mechanism to explain the anytime/off-peak/super off-peak cut-overs more clearly to customers, especially with restrictions focussing on the trains' final arrival times. - A reasonable way to deal with disputes, including defined timescales for resolution, which is independent of the TOCs▸ ; a passenger should not miss a train on a technical point, it should be followed up later. Despite being 3 years' old, this makes interesting (horrifying?) reading and hopefully emphasises why the third point is important: http://www.transportfocus.org.uk/research/publications/ticket-to-ride-full-report-may-2012 |
|
|
|
|
Logged
|
|
|
|
|
Ollie
|
|
« Reply #155 on: November 20, 2015, 14:20:21 » |
|
Bit of an update on this one... Off peak IS valid on this train (not from Reading though). An easement was put in place in September. For some reason it's not in systems but was briefed locally, the fares team are working to try and get it so that the info is consistent at a stations and online journey planning level, but I don't have a date for when that will be corrected. The positive of course is that you're most welcome to use an off peak ticket on that train  |
|
|
|
|
Logged
|
|
|
|
|
JayMac
|
|
« Reply #156 on: November 20, 2015, 14:33:30 » |
|
Left hand. Meet the right hand.  |
|
|
|
|
Logged
|
"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
|
|
|
|
IndustryInsider
|
|
« Reply #157 on: November 20, 2015, 15:08:54 » |
|
Left hand. Meet the right hand. Yes indeed, though credit to GWR▸ for allowing that easement which is a most sensible decision which will not just affect Maidenhead passengers. |
|
|
|
|
Logged
|
To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
|
|
|
Ollie
|
|
« Reply #158 on: November 20, 2015, 18:41:19 » |
|
Left hand. Meet the right hand. Yes it's unfortunate not all staff knew, I include myself in this. The easement wasn't part of a fares round, so not always simple to get an easement added into systems from what I gather, but I don't claim to be an expert on the implementation side of things. I agree with II that it's positive that it's been allowed, as it takes a lot of pressure off of the first off peak stopper which is shortly before this 09:27. Slight edit in attempt to avoid my initial comment being taken in a way that was not intended. |
|
|
|
« Last Edit: November 20, 2015, 22:24:48 by Ollie »
|
Logged
|
|
|
|
|
johoare
|
|
« Reply #159 on: November 20, 2015, 19:09:15 » |
|
|
|
|
|
|
Logged
|
|
|
|
|
IndustryInsider
|
|
« Reply #160 on: November 20, 2015, 20:45:34 » |
|
On the plus side I've been on that train a few times since it appeared on the timetable...
How busy would you say it's been on average, Jo? |
|
|
|
|
Logged
|
To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
|
|
|
JayMac
|
|
« Reply #161 on: November 20, 2015, 21:25:59 » |
|
Yes it's unfortunate not everyone knew, but such is life.
A rather flippant remark in light of the subsequent post. I doubt johoare is this only one who has been paying too much because GWR▸ can't get the implementation of a fare change right. A station announcement isn't much use if you've already bought an Anytime ticket online or from a TVM▸ . |
|
|
|
|
Logged
|
"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
|
|
|
|
JayMac
|
|
« Reply #162 on: November 20, 2015, 21:27:01 » |
|
I'd be asking GWR▸ for a refund of the difference. |
|
|
|
|
Logged
|
"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
|
|
|
|
Ollie
|
|
« Reply #163 on: November 20, 2015, 21:54:23 » |
|
Yes it's unfortunate not everyone knew, but such is life.
A rather flippant remark in light of the subsequent post. I was referring to some staff not knowing, such as myself, but I suspect you probably knew that. |
|
|
|
|
Logged
|
|
|
|
|
Ollie
|
|
« Reply #164 on: November 20, 2015, 22:10:38 » |
|
So I paid too much to travel on that train earlier in the week
Happy for you to send me photo of ticket or a receipt and I'll sort the difference for you. |
|
|
|
|
Logged
|
|
|
|
|
Click on the map to explore geographics
