... When the 19.38 to Cheltenham via Swindon arrived one got on and asked all passengers to fill in a questionnaire. Does this bode well for service improvements, I wonder?
Perhaps it does; things are not as quiet behind the scenes as they might seem, I don't think. You don't know who was doing the count / survey do you? I was speaking with someone who would know [for at least one likely organisation] a few hours back and he didn't mention it, so I'm at a bit of a loss.
Boding well?
If used properly, yes - it could bode well. Everyone concerned needs to be fully informed about what's appropriate (documents such as the
GWRUS▸ , Wiltshire Council work, work by the incumbent and proposed open access
TOCs▸ , Jacobs, Parkman, our elected
MPs▸ - what our MPs both Chippenham and Trowbridge - have had to say in the last six months, etc) and what needs the current service achieves, then work to bridge that gap.
I'm no longer going to say "if a gap is identified" as it already has been - there should be a true peak, and a service each way each hour. Some of the earlier work mentioned above says "every 2 hours" but that's a long time ago - and since then there has been huge growth, and a policy to more growth in "Salisbury, Trowbridge and Chippenham" ... with more new houses under construction in Melksham too as I write, in excess of the numbers in at least one of those official growth towns. And since then, we've had rocketing fuel prices, concern over greenhouse gases and resources running out, etc.
The lack of a decent, fast(ish) connection at the times that people want it from Melksham has a serious impact on people who need to travel to / from the place, and I can find you a monotonous stream of people who would have used a service even in just "so far in November" had it been there. And that's just me personally meeting these people. And there's a strong flow from Trowbridge, which is really "down in the dumps" by many accounts, up to Chippenham and Swindon and beyond, and so on.
Boding well?
If used improperly, no. I can recall a survey on the line, taken a couple of years back by an organisation that prided itself on being statistically thorough and independent, that asked the current users whether the services ran at the right times for them ... and concluded that the services were about correct, based on the number of passengers counted and the fact that there was no overwhelming view for them to be moved to earlier or later times. The fallacy is that the survey did not consider the huge number of people who simply don't use the train because it's no longer provided at the time they need to travel, or even close. It didn't learn (for example) about the likes JW who was with me last week - but declined to use the train from Melksham home to East Anglia because he wouldn't have got there until after midnight. And it didn't learn about journeys like mine on Wednesday, where using the train all the way from / to Melksham would have meant sleeping overnight on the journey - overnight on the platform at Swindon!