Sigh.
I wish the hacks who write these stories would actually bother to explain the basis on which those figures are calculated so that they actually mean something. Sadly it seems that the general intellectual level of many of them is such that any number with a "per cent" after it is assumed to be authoritative, so it's just unquestioningly regurgitated without giving it any context. Fair enough they reference that it's the PIXC calculation; however, I probably take more interest in this sort of stuff than most yet I have no idea how PIXC is calculated which is very important in deciding whether those figures are shocking or not.
Questions that I have in the light of that article:
1. Is "capacity" defined as the number of seats, number of seats plus an allowance for a modest number of standing passengers, or full crush loading? If it's the first of those, then 8.2% doesn't sound too bad. If it's the third then it may be much worse.
2. Are those figures averaged across the day, do they just apply to a single train, or are they calculated across peak hours? I'm sure the accountants at
FGW▸ towers would be putting out the bunting if all their trains into Paddington were running with a load factor of 1.08. If that figure is just calculted for one particular train in the morning arriving at Paddington with 8.2% PIXC then it's grossly misleading to "cherry pick" the figure for that train and imply that all FGW's services are running like that.
3. Does the PIXC figure just include passengers alighting at Paddington? If so, as II mentions, may of them may have just boarded at Ealing Broadway so they'd have been standing for a very short period of time, hardly intolerable. However, if a train was running all the way from, say, Oxford or further afield at 8% above its crush loading that would be a very different matter.
Like I said, really difficult to interpret what those numbers actually mean. From the way they're presented, it could be that every single train into Paddington all day carries 8% more passengers than its crush loading throughout its journey (which is obviously not the case) or that there's one single train arrives at Paddington in the peak and sets down 8% more passengers than it has seats for (again, clearly not the case). So the real answer must be somewhere in between those two absurd extremes, but the article gives you no idea of where it is on that continuum!