An interesting response from CJ Harrison :
Frankly, Sumila, your post is little more than gross hypocrisy, scattered liberally with inaccuracies, evasions and general factual errors.
First, First Great Western do not blame everyone else for their mistakes. Alison Forster consistently maintained that FGW▸ made errors of judgement and she apologised for those and the inconvenience they caused. She did so via letters put out on the trains, messages on the website, publicly at meetings and on local television. Such apologies may not help passengers who have experienced poor levels of service, but it runs counter to your claim. It also stands in direct contrast to Network Rail who hide behind the scenes rather than engage directly with customers.
Second, you say you put ^your^ money into improving infrastructure rather than ^employing poets^. The use of the word ^your^ is misleading. Unlike First Great Western, Network Rail is massively subsidised by the taxpayer: in other words, you do not really have any money of your own because you are not a proper commercial organisation. First Great Western, on the other hand, are not subsidised and ^ in addition to paying track access charges to Network Rail ^ they are paying over ^1bn in premium payments. As such, it really isn^t any of Network Rail^s ^ or anyone else^s ^ business what a private company decides to spend its own money on. In any case, the cost of employing the poet, if indeed there was a financial cost, would be miniscule in comparison to the ^200m of investment FGW is putting into the franchise.
Third, blaming suicides for delays is not crass ^ it is a matter of objective fact. For obvious reasons suicides and accidental fatalities do cause major delays and it just so happens that last year one out of every three fatalities on the rail network occurred on routes into and out of Paddington. Moreover, there was one week in July of this year when there were four fatalities in four days between Paddington and Slough. Stating this is not disrespectful to those who died or to their families ^ for whom everyone has the utmost sympathy ^ it^s just stating what happens to be true. You claim that a well run and efficient service would not suffer too greatly from suicides. What utter tripe. Suicides can close lines for hours, take rolling stock and staff out of service and have a terrible knock on effect to all other services on the network. They wreak havoc with even the most efficient and effective of operations.
Fourth, Network Rail^s performance is nowhere near as good as you try to paint it. For May of this year Network Rail caused a UK▸ total of around 58,000 delay minutes: just over 29,000 of those were on the Great Western route. Let^s be clear: these are delays that are caused by the failure of your infrastructure and are nothing whatsoever to do with First Great Western. That is a terrible record and one underlined by the Office of the Rail Regulator^s statement that: ^performance for First Great Western services continues to suffer from very high levels of delays attributed to Network Rail^. On a national basis you will find that in Q1 of this year (the most recent period for which full data are available) your delays were 2.1% WORSE than the previous year. That is a DETEROIRATION in performance which hardly supports your claim that things are getting better. Just to underline this whole point, perhaps you will recall when, in April of this year, Network Rail grossly underestimated the amount of engineering work required in Wales and as a result overran by a whole week meaning there were no services to or from Swansea. No, I am sorry to say that Network Rail is hardly a paragon of efficiency.
Finally, your point about profits only demonstrates your economic ignorance. I have written about this extensively elsewhere if you care to improve your understanding.
None of what I have written here is to try and claim that FGW is blame free, nor should it be interpreted as indicating that Network Rail is the cause of all problems on the network. To be very fair, often Network Rail is a victim of the same half-baked system that the government imposed on the rail industry that creates so many issues for FGW.
That said, I do think, Sumila, that people in glass houses should not throw stones and it is disingenuous to the extreme that Network Rail should stand in judgement of First Great Western^s performance when your own is anything but laudable.
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