Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 21:35 06 Jan 2025
 
- Works on 'road from hell' to end after 23 years
- Taxi driver who stoked Southport riots jailed
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 08/01/25 - Steam loco restoration - IRTE
09/01/25 - Bath Railway Society
24/01/25 - Westbury Station reopens
24/01/25 - LTP4 Wilts / Consultation end

On this day
6th Jan (1968)
Hixon Railway accident (link)

Train RunningCancelled
20:42 Bedwyn to London Paddington
21:05 Liskeard to Looe
21:37 Looe to Liskeard
Short Run
19:59 Cheltenham Spa to London Paddington
21:21 Bristol Parkway to Trowbridge
Delayed
21:30 Shalford to Reading
07/01/25 04:50 Fratton to Salisbury
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
January 06, 2025, 21:37:29 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[80] New Adlestrop Railway Atlas update
[53] senior railcard
[49] Coastal walks - station to station
[46] Mining in Cornwall
[36] DFT - Where is the South Devon Railway
[34] 2024 - Service update and amendment log, Swindon <-> Westbury...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: 1 ... 42 43 [44] 45 46 ... 50
  Print  
Author Topic: New Customer Information Systems  (Read 259104 times)
JayMac
Data Manager
Hero Member
******
Posts: 19245



View Profile
« Reply #645 on: September 04, 2011, 23:58:01 »

Aha. Birmingham New Street's 'muffled announcements' have indeed recently got press coverage, with Oxford coming second in a poll conducted by ear treatment brand, Cerumol. 'Massive public outcry' is perhaps a tad sensationalist, though.

From the Birmingham Post:

Quote
Birmingham New Street station has worst announcements, poll reveals

Birmingham New Street railway station has the worst public address systems in the UK (United Kingdom), according to a poll.

A survey said 76% of users said they often had problems hearing the announcements at the busy station.

As many as 16% of those using Birmingham New Street said they had frequently missed the changes to train times and cancellations because of inaudible announcements, according to the poll by ear treatment brand Cerumol.

The next-worst stations for the quality of the public address systems were Oxford, Cambridge, Newcastle and Leicester.

City resident Jamie Begg said: ^Far too often I find myself struggling to make out the muffled announcements at Birmingham New Street. I hardly ever have problems hearing things in other situations so this is a continual source of frustration when commuting to work each day.

^With the hustle and bustle of people already creating a loud enough noise in and around the station, the poor speaker sound clarity makes it barely possible to understand what is being said.

"A few times I^ve even been late for work due to misheard instructions.^
« Last Edit: September 05, 2011, 00:06:48 by bignosemac » Logged

"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
Btline
Hero Member
*****
Posts: 4782



View Profile
« Reply #646 on: September 05, 2011, 00:11:03 »

That quote is irrelevant. I've already posted it in "The Wider Picture". What I''m talking about occurred a year or so ago. As it has been corrected, that's why I'm surprised at the recent slamming.
Logged
inspector_blakey
Hero Member
*****
Posts: 3574



View Profile
« Reply #647 on: September 05, 2011, 08:25:02 »

Not directly CIS (Customer Information System) but I have just realised that the announcements at Newport now broadcast the English version first before the Welsh version.  It is alleged there use to be cases of people missing trains in the event of a change of platform at the last minute, the train having reached the platform before the announcement filtered through arising in complaints that had the English announcement been made first people may not have missed the train.   The powers to be were not interested in changing the order at the time.

As someone who relatively frequently changes at Cardiff/Newport/Swansea/Carmarthen onto the west Wales services...they call at so many places that in the event of a last-minute platform alteration, by the time the Welsh announcement has finished playing the tail lights of the train in question are often receding into the distance. Fortunately my mother has learned Welsh so could teach me the relevant words for "the train now calling at..." and "platform # ..." etc etc!!
Logged
Louis94
Hero Member
*****
Posts: 446


View Profile
« Reply #648 on: September 06, 2011, 22:47:33 »

Just been informed that the first of the HSS (High Speed Services) CIS (Customer Information System) installations has started - This being Bath Spa, the upgrade includes the replacement of all hardware (speakers, screens) and also a complete rewiring. The old systems will be kept working until all parts of the new system are working.

Plymouth is looking like it is up next, with it being started before the end of the month, and lots of work will be completed overnight, it will take a tad longer than other stations.

Can anyone who commutes/travels from Bath Spa reguarly confirm signs of any installation beginning?
Logged
standclearplease
Full Member
***
Posts: 86


View Profile
« Reply #649 on: September 07, 2011, 14:59:49 »

I'll have a look for you tomorrow Louis.. and report back.

That is assuming no one beats me to it.  Roll Eyes Tongue
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 13019


View Profile Email
« Reply #650 on: September 07, 2011, 15:12:04 »

I hear that screens for REading West are scheduled for November 1
Logged
Steve Bray
Sr. Member
****
Posts: 207


View Profile
« Reply #651 on: September 07, 2011, 22:22:09 »

Telent vans were parked up at next to Dorking Deepdene this morning, so maybe that station will get the new displays. I understood that the VDU monitors haven't worked since last October.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 13019


View Profile Email
« Reply #652 on: September 12, 2011, 11:36:30 »

Last week's update....

Quote
SE installations planned for this week:
CIS (Customer Information System) and PA (Public Address) at Betchworth, CCTV (Closed Circuit Tele Vision), CIS and PA at Yatton and CCTV and PA at
Penzance
Logged
devon_metro
Hero Member
*****
Posts: 5175



View Profile
« Reply #653 on: September 12, 2011, 13:50:58 »

Saw some Telent vans in and around Yatton today, obviously taking a lunch break at Co-op  Wink
Logged
James Vertigan
Sr. Member
****
Posts: 256


View Profile WWW Email
« Reply #654 on: September 14, 2011, 17:55:23 »

I am pleased to report after many long months, things have finally progressed at Acton Main Line!

Just saw some Telent vans parked in the yard next to the station and the information board on platform 2/3 (no platform 1 at AML!) had been removed with just the arm remaining, and also the departures screen/TV monitor next to the ticket ofice has also been removed, again with just the arm remaining.

Further developments as I notice them!

Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10361


View Profile
« Reply #655 on: September 14, 2011, 20:06:33 »

I am pleased to report after many long months, things have finally progressed at Acton Main Line!

I was about to ask whether you'd noticed them there yet, James!  Also, Telent staff currently working on West Ealing which will complete the programme between Reading and Paddington.
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
James Vertigan
Sr. Member
****
Posts: 256


View Profile WWW Email
« Reply #656 on: September 14, 2011, 20:18:58 »

I am pleased to report after many long months, things have finally progressed at Acton Main Line!

I was about to ask whether you'd noticed them there yet, James!  Also, Telent staff currently working on West Ealing which will complete the programme between Reading and Paddington.

 Cheesy How long does installation of the full system usually take to complete? Looking back over the recent updates it would seem it takes about two weeks - guess it depends how many other jobs the engineers have in the area...
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10361


View Profile
« Reply #657 on: September 14, 2011, 21:42:52 »

A lot depends on how complex the job is - whether new supports, wiring troughts are required for example.  Acton ML should be an easy one - I wouldn't be surprised if it was at least partly working by the end of the week.
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
James Vertigan
Sr. Member
****
Posts: 256


View Profile WWW Email
« Reply #658 on: September 14, 2011, 22:52:06 »

Well unless they're planning to replace the blue posts that are there then as you say it should be done pretty soon - If they're keeping them then they could probably do with a repaint. Can't see them wanting to replace any wiring as the bit of wire I saw looked in pretty good condition - I guess it's just a case of wait and see...
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 13019


View Profile Email
« Reply #659 on: September 23, 2011, 15:47:01 »

This week's update....

Quote
Installations completed last week:
PA (Public Address) at Exeter Central, CCTV (Closed Circuit Tele Vision), CIS (Customer Information System) and PA at Yatton, CCTV and PA at Penzance

Installations planned this week: CCTV at Maiden Newton, CIS at Dorking Deepdene, PA at Bridgwater, CCTV and CIS at Frome
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 ... 42 43 [44] 45 46 ... 50
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page