New Customer Information Systems

[whole diary]

[standclearplease]

The current Customer Information project has involved the relacement of old eqipment with new. Worle never had a CIS^▸ (Customer Information System) system in the first place, so there has been nothing to replace. Local authority funding does not come into it.

The earlier Help Point project did however involve local authority funding - if they stumped up the cash the help point would have been upgraded to the type with an embedding WebCIS screen. Worle got the middle option - 3rd button with automated train info. Milton got the WebCIS. Don't know the whys or wherefores, but I'm sure there's a logic to it.

I see, thanks for the input. 

Hmm. 

The ticket vending machine at Worle still seems to survive, despite negative comments on this forum.

And I'm due to install some local school artwork in poster cases there, as part of the Severnside Community Rail Partnership's work in that area.

Are you telling me I shouldn't bother? 

Chris.

Definitely not Chris- you should, I don't doubt your efforts will be welcomed! 

[Steve Bray]

Chris, why are the installations so random? Dorking West's new screens were finished 5 or 6 weeks ago, but Dorking Deepdene, by far the busier station, is still awaiting the new screens.

[ChrisB]

No idea, sorry.

[Phil]

Chris, why are the installations so random? Dorking West's new screens were finished 5 or 6 weeks ago, but Dorking Deepdene, by far the busier station, is still awaiting the new screens.

Steve, have you tried addressing your question to the FGW^▸ (First Great Western) Customer Panel? You might get a slightly more helpful response there.

http://www.firstgreatwestern.co.uk/Content.aspx?id=98

Customer Panel members are recruited from across the region, with each member representing customers in specific regions and travelling on specific routes. These panel members deal with comments from customers who are seeking constructive change or looking to input into strategic issues and the development of future company initiatives.

[ChrisB]

ooooh.....I'm sorry. I told the truth - I was asked a question & I gave my answer & apologised. It was early, I didn't have time to type anything more. It was civil.

As a Global Mod, you ought to be setting the example, Phil. Most on here know I'm a Panel member....

Having checked, there will be a multitude of reasons - which apply to which station is anyone's guess. From availability of crews to availability of particular parts to how old / working the current equipment is; also one person's priotity list will always differ from anothers....etc etc.

Specific to the Dorking stations - my guess is either parts availability (is one getting something the other isn't?), or that Deepdene's current kit is still working & thus less of a priority than elsewhere where it might have packed up?....

[IndustryInsider]

Telent have finally arrived at Hayes & Harlington to start the installation there - old screens now removed.

[Phil]

As a Global Mod, you ought to be setting the example, Phil. Most on here know I'm a Panel member....

Are you really? Good grief. In that case, my apologies, Chris.

[smokey]

Down in PNZ the new screens, seem to have a glich.

In the Buffet the Information screen (show as Staff Departures) only shows the 3rd departure onwards, in otherwords the next two out trains are NOT listed.

In the Booking Hall the Screen is Broken (it was installed broken) No sigh of a replacement.

[Phil]

I see the PISG are undertaking a survey about passenger information across the network. I've spent some time diligently filling it in with Melksham as my starting station...

[link removed]

This survey is being collected by the Passenger Information Strategy Group (PISG) a cross rail industry working group which is attended by train companies, National Rail Enquiries, Network Rail and Passenger Focus. The group's aim is to improve the provision of passenger information across the railway. The results of this survey will help the industry understand how well it's doing and where it can improve.

[paul7575]

I think that reference on the end of the url is linked to your details phil. 

I don't think just anyone can fill in these sort of surveys, they have to be invited - did the link arrive in a personal email?

Paul

[Phil]

Thanks, Paul - can't find the link now. It was something I saw on Twitter this morning but my timeline moves so fast that it's too far back to find it again now. Never mind!

[James Vertigan]

It would seem that there may finally be some movement with the CIS^▸ (Customer Information System) situation at AML.

Many emails have been sent back and forth by members of the ActonW3 community forum to various departments - FGW^▸ (First Great Western) Customer services, the Customer Panel member for the Greenford line and lately London Travelwatch, who have it on authority from FGW that the system will be fully installed by the middle of September - this will be some NINE MONTHS after work started with the installation of the new help points!

We shall see if their word is kept... I await the day when ChrisB's update includes the words "Acton Main Line"! 

[ChrisB]

This week's update.....out of luck this time, James!

Installations completed last week:
PA^▸ (Public Address) at Bedwyn, CCTV^▸ (Closed Circuit Tele Vision) and PA at Teignmouth

Installations planned for this week: CIS^▸ (Customer Information System) and PA at Hayes & Harlington and Chilworth, PA at Dawlish

[johoare]

Oh dear.. Platform 3 at Maidenhead has given up giving information out and is giving out a migraine inducing flashing light sequence instead..The new system didn't last long then.. 

[lordgoata]

Its been like that for a week at least now Jo, possibly longer.