New Customer Information Systems

[whole diary]

[johoare]

Oooh, the FGW^▸ (First Great Western) help-point?, maybe?

Nah.. no screen on the help-point..I looked this morning..

So, as I said before.."It's almost worth them installing a computer screen with the national rail website on (set to the arrival/departures board for that station) at each station isn't it...?" That way if lots of people need information on different trains they don't have to queue up to press the button on the help-point to talk to a real person..

[willc]

Nah.. no screen on the help-point..I looked this morning..

You only get a help-point with a built-in departures screen in it if there are no scrolling displays at a station. If those are fitted, then the help-points provided just have the buttons.

[the void]

the help points with web cis screens were paid for by local councils. if the coucil wanted one at a particular station, then they stumped up the cash for it. they are situated at the following locations:

Aldermaston
Appleford
Ascott-under-Wychwood
Ashchurch for Tewkesbury
Bedminster
Bere Alston
Bicester Town
Cam & Dursley
Carbis Bay
Combe
Crediton
Culham
Dawlish Warren
Devonport
Exeter St Thomas
Exton
Falmouth Docks
Falmouth Town
Finstock
Freshford
Gunnislake
Hanborough
Hayle
Heyford
Honeybourne
Islip
Ivybridge
Kintbury
Looe
Lostwithiel
Lympstone Village
Melksham
Midgham
Penmere
Pershore
Radley
Saltash
Shiplake
Shipton
St Germans
St James Park
Starcross
Tackley
Topsham
Torre
Umberleigh
Wargrave
Weston Milton
Yate

some do seem rather strange - why exactly does melksham need a web cis screen for 2 trains per day!? it is blank for the majority of the day, but the council wanted and paid for it, so they got it.

[grahame]

some do seem rather strange - why exactly doesmelksham need a web cis screen for 2 trains per day!? it is blank for the majority of the day, but the council wanted and paid for it, so they got it.

Err ... 06:40, 07:17, 19:11, 19:47 ... I make that four  ... and there are even three on Sundays.  These new screens are expected to last for a number of years, and I understand that the consideration of the screens related not only to current traffic and service levels, but also to anticipated and latent need.   Melksham's a town of around 24,000 people, and could do with some more trains.  This is being seriously worked on, and it's logical to have screens in place, together with more space for parking cars for park and ride at the station, and a supporting rail partnership too.   

By the way - your analysis of the funding may be correct for some stations, but I don't think it's the case across the whole lot of them.

[johoare]

Nah.. no screen on the help-point..I looked this morning..

You only get a help-point with a built-in departures screen in it if there are no scrolling displays at a station. If those are fitted, then the help-points provided just have the buttons.

I know.. It was ChrisB who suggested the help point would be useful after I'd suggested a computer screen with the NR^» (Network Rail - home page) departures site on it at each station.. I was pointing out that the help point isn't as useful as that 

[Louis94]

One of the new departure screens at Dawlish was showing "On Tim" as opposed to "On Time" 

[JayMac]

Slightly OT, but I was amused today to see the 1551 SWT^▸ (South West Trains) Bristol TM^‡(resolve) - London Waterloo listed on the departure screens thus:

1551 London Waterloo 
   continues to Waterloo

So, would that be a reverse at London Waterloo, along the old route to the Channel Tunnel and onward to Belgium?

 

[Chris from Nailsea]

... where it would become the 1815, obviously ... 

[bobm]

Mon dieu.

[Super Guard]

I see the new screens at Westbury yesterday had the first train, then underneath a message regarding the disruption between Reading & Pad.

[smokey]

... where it would become the 1815, obviously ... 

You mean 1812 by any chance?

[bobm]

Battle of Waterloo was 18th June 1815. 1812 has a connection as the Overture of the same name was written after the French army marched towards Russia and although they reached Moscow were forced to retreat through lack of winter food.

[Louis94]

Do we have another update yet, ChrisB? 

[ChrisB]

Last week's update contained no CIS^▸ (Customer Information System) info unfortunately. Hoping this week's does....

[IndustryInsider]

I'll confirm that Twyford, Langley, Iver, Southall, and Hanwell have all recently received their new CIS^▸ (Customer Information System) systems.  Stations not yet fitted/fully working in the Thames Valley are Goring & Streatley, Maidenhead, West Drayton, Hayes & Harlington, West Ealing, Ealing Broadway and Acton Main Line.