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Author Topic: New Customer Information Systems  (Read 274525 times)
super tm
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« Reply #450 on: May 12, 2011, 13:14:27 »

Spoke to platfrom staff at Maidenhead.  Said it would be a four week job to remove all the old system and install new one.  This is first week of four.
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johoare
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« Reply #451 on: May 12, 2011, 14:29:44 »

Not by the end of May then  Roll Eyes
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smokey
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« Reply #452 on: May 12, 2011, 19:20:03 »

New System is up and running at Penzance, with some start up issues, like killing St Erth, Camborne and Redruth OLD CIS (Customer Information System) systems, however error recovered.

FGW (First Great Western) know something Cornwall Council doesn't,

The Andos units often say Welcome to ST Penzance.  Grin Grin
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Super Guard
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« Reply #453 on: May 13, 2011, 11:26:42 »

Not by the end of May then  Roll Eyes

Cheer up it's happening... you might even get a clock  Grin
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« Reply #454 on: May 13, 2011, 15:38:31 »

Not by the end of May then  Roll Eyes

Cheer up it's happening... you might even get a clock  Grin
Ha ha that was a bit tongue in cheek  Grin Roll Eyes

They've removed the old displays in the ticket hall now and were bricking up the holes that were left earlier when I was at the station.. No sign of any work upstairs on the platform yet but if it's going to take four weeks I guess there is lots to do..

I imagine the station staff will be glad when it's done as meanwhile, now the old system has gone, they are having to manually announce every train... Smiley
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« Reply #455 on: May 13, 2011, 21:56:31 »

Ha ha that was a bit tongue in cheek  Grin Roll Eyes

They've removed the old displays in the ticket hall now and were bricking up the holes that were left earlier when I was at the station.. No sign of any work upstairs on the platform yet but if it's going to take four weeks I guess there is lots to do..

I imagine the station staff will be glad when it's done as meanwhile, now the old system has gone, they are having to manually announce every train... Smiley

[Tongueincheek] You've had improvements already then?  Grin[/Tongueincheek]
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johoare
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« Reply #456 on: May 13, 2011, 23:24:15 »

 Grin Roll Eyes
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IndustryInsider
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« Reply #457 on: May 17, 2011, 13:52:04 »

Supposed to, yes. I am meetinmg the CIS (Customer Information System) manager next Tuersday & will get another uopdate then.

Have you received a more realistic completion time-scale, Chris?
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ChrisB
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« Reply #458 on: May 17, 2011, 14:16:33 »

Meeting's @ 5.....
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IanL
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« Reply #459 on: May 17, 2011, 15:10:45 »

New system at CBY not working AGAIN this morning, wonder if it is to do with adding a second set of displays for the new platform?
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ChrisB
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« Reply #460 on: May 17, 2011, 15:18:47 »

Quite possible....
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ChrisB
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« Reply #461 on: May 18, 2011, 10:04:46 »

Supposed to, yes. I am meetinmg the CIS (Customer Information System) manager next Tuesday & will get another update then.

Have you received a more realistic completion time-scale, Chris?

Yup - end of calendar Quarter 3.....

And before you harp - there were changes agreed with the DfT» (Department for Transport - about) over scope detail, and they agreed an extension completion date of the end of 2011. So, well within.

This weeks work....
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Improvements last week: CIS at Penzance
Improvements planned for this week: CIS and PA (Public Address (broadcast loudspeaker announcements) or Passenger Assist (railway staff providing physical assistance to passengers with mobility issues), depending on context) at Twyford, Southall, Dawlish, Langley

The reason that the Maidenhead works will take so long to complete is that the wiring is shot & needs replacing too.
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IndustryInsider
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« Reply #462 on: May 18, 2011, 13:43:05 »

Many thanks, Chris.  That date does at least seem achievable given the current level of progress.
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JayMac
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« Reply #463 on: May 19, 2011, 00:06:13 »

And before you harp - there were changes agreed with the DfT» (Department for Transport - about) over scope detail, and they agreed an extension completion date of the end of 2011. So, well within.

I concur. That's what the DfT told me in response to an FoI request. Responded by email rather than full FoI disclosure though.....
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
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« Reply #464 on: May 19, 2011, 00:41:41 »

If the scope details meant we get such a plethora of monitors on all platforms then the small additional delay will have been well worth it.
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