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Great Western Coffee Shop > All across the Great Western territory > Across the West > New Customer Information Systems
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Author Topic: New Customer Information Systems  (Read 274424 times)
Ollie
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« Reply #435 on: May 05, 2011, 23:19:40 »
As I came through Twyford this evening at 22:22 noticed 1 screen up on Platform 4.

Also just outside by ticket office entrance there is what I assume will be a summary screen.

So definitely taking shape Smiley
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ChrisB
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« Reply #436 on: May 06, 2011, 10:00:20 »
This week's update....

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CCTV▸ (Closed Circuit Tele-Vision), CIS▸ (Customer Information System) and PA▸ (Public Address (broadcast loudspeaker announcements) or Passenger Assist (railway staff providing physical assistance to passengers with mobility issues), depending on context) at Castle Cary, CIS at Farnborough North

Improvements planned for this week: CIS and PA at Mortimer
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IndustryInsider
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« Reply #437 on: May 06, 2011, 10:26:12 »
Quote from: bobm on May 05, 2011, 19:09:40
Hopefully. The old system at Twyford hasn't been working for a least a couple of months. It has caused problems in the evening when the relief lines have been closed and people didn't realise the need to use platforms 1 and 2 until the train pulled in.

That's one of the good aspects about the new system, instead of just being a like-for-like replacement, ALL platforms are getting Next Train Indicators, which will benefit places like Twyford where there were no such displays on the main line platforms.

Southall also has new displays installed, but not yet switched on.
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adc82140
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« Reply #438 on: May 06, 2011, 19:35:28 »
North Camp plattform 2 display and all PA▸ (Public Address (broadcast loudspeaker announcements) or Passenger Assist (railway staff providing physical assistance to passengers with mobility issues), depending on context) broken. PA too quiet at Farnborough North.
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ChrisB
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« Reply #439 on: May 09, 2011, 17:19:17 »
Quote from: bignosemac on May 04, 2011, 18:10:15
You may well be right, ChrisB. But there is nothing in the public domain from DfT» (Department for Transport - about) (as far as I can see) that would confirm the extension to 'Spring 2011'. If there is, and you can provide a source, then I'll graciously defer.

In the meantime I'll wait for my FOI▸ (Freedom of Information) response.

Well, I've got my FGW▸ (First Great Western) response on this one at least....

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The FGW part of the renewals are due to be completed in Spring of 2011. They are slightly off track and due for completion at the end of this month. I don't believe an extension to the franchise commitment was required.

The HSS▸ (High Speed Services) part is being carried out by Network Rail and as far as I am aware is not part of our Franchise Commitment (although it has dependencies on the work being done by the FGW SISS Team), this is due for completion in early 2012 and will begin in July 2011. Reading Station will have it's CIS▸ (Customer Information System) work done to a different schedule, due to the work being done at the Station.

Which bears out my thinking that May is considered to be part of Spring 2011
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IndustryInsider
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« Reply #440 on: May 10, 2011, 10:39:06 »
Have I understood that incorrectly or is Maidenhead, and the many other non-HSS▸ (High Speed Services) stations yet to be touched, supposed to be finished by the end of this month?
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To view my GWML▸ (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
ChrisB
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« Reply #441 on: May 10, 2011, 10:47:30 »
Supposed to, yes. I am meetinmg the CIS▸ (Customer Information System) manager next Tuersday & will get another uopdate then.
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IndustryInsider
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« Reply #442 on: May 10, 2011, 10:52:12 »
OK, thanks - the phrase 'Two hopes: Bob Hope and no hope' springs to mind...
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To view my GWML▸ (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
johoare
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« Reply #443 on: May 10, 2011, 12:57:02 »
There were several vans with "Telenet" or something like that on the side parked at Maidenhead this morning which was very exciting.. I thought perhaps they were going to start work.. No sign of any people doing anything though so will wait and see.. Smiley
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willc
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« Reply #444 on: May 10, 2011, 14:22:53 »
Could be a long wait, given how long it seems to take to complete a basic two-platform installation.

And still doing remedial work on earlier installations. Telent had opened up the scrolling display at Charlbury this morning and looked to be doing some rewiring, following a visit to look at it last week.
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adc82140
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« Reply #445 on: May 10, 2011, 18:08:31 »
Telent have been back to North Camp- the Reading-bound display is now fixed, but still no PA▸ (Public Address (broadcast loudspeaker announcements) or Passenger Assist (railway staff providing physical assistance to passengers with mobility issues), depending on context).
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johoare
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« Reply #446 on: May 10, 2011, 23:19:26 »
No sign of anything when I got back to Maidenhead tonight.. no sign of a new system.. no sign of the old one working..... oh well.. No information always makes it so much more exciting as no one knows what's about to happen next  Roll Eyes
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dviner
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« Reply #447 on: May 11, 2011, 23:13:16 »
Quote from: johoare on May 10, 2011, 23:19:26
No sign of anything when I got back to Maidenhead tonight.. no sign of a new system.. no sign of the old one working..... oh well.. No information always makes it so much more exciting as no one knows what's about to happen next  Roll Eyes

The displays in the booking hall were missing when I got back there this evening...
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Ollie
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« Reply #448 on: May 12, 2011, 03:07:31 »
Jo when my train went past this afternoon Telent were removing screens from what I could gather.
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ChrisB
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« Reply #449 on: May 12, 2011, 09:56:23 »
From FGW▸ (First Great Western) w/c last Monday...

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Improvements last week:
CCTV▸ (Closed Circuit Tele-Vision), CIS▸ (Customer Information System) and PA▸ (Public Address (broadcast loudspeaker announcements) or Passenger Assist (railway staff providing physical assistance to passengers with mobility issues), depending on context) at Castle Cary, CIS and PA at Mortimer

Improvements planned for this week: CIS and PA at Penzance, Twyford, Southall and Dawlish
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