New Customer Information Systems

[whole diary]

[IndustryInsider]

Portsmouth & S (that really is quite a poor attemp for Portsmouth and south sea...).

Which itself is quite a poor attempt for Portsmouth & Southsea.   

[adc82140]

Support poles now up at North Camp for CIS^▸ (Customer Information System) display on Reading-bound platform.

[ChrisB]

w/c 18/4/11

Help Points installed last week: Dorking Deepdene
Improvements last week: CCTV^▸ (Closed Circuit Tele Vision) at Devonport and Dockyard, CIS^▸ (Customer Information System) at Torquay, CCTV and CIS at Bodmin Parkway

Improvements planned for this week: CCTV, CIS and PA^▸ (Public Address) at Warminster and Castle Cary, CIS and PA at Hanwell and North Camp, CIS at St Austell, CCTV at Bruton and Dorchester West

[Branch Line Connor]

Went Devonport the other day, and the new system is alot more helpful than the old croaky blue box- The next thing we need now is reasons for delays 

[eightf48544]

A point at Taplow, as you know we have no Sunday service. The screens just say "Welcome to Taplow" no incication that will be no trains until Monday morning.

Have to raise it with FGW^▸ (First Great Western).

[adc82140]

North Camp up and working as of this pm.

[James Vertigan]

Got back from a week and a bit away in Devon last night, forgot to post while I was away that I noticed on 21st April that Tiverton Parkway had had its help points installed (ones without built in screens). Didn't notice anything else new though.

[IndustryInsider]

All help points should now have been installed, just a small matter of the majority of the CIS^▸ (Customer Information System) and PA^▸ (Public Address) systems to go!

[James Vertigan]

All help points should now have been installed, just a small matter of the majority of the CIS^▸ (Customer Information System) and PA^▸ (Public Address) systems to go!

They may have been installed, but does that necessarily mean they are up and running and working? Last time I was at AML just before the long holiday break it was still the same situation - new information points not yet wired up, old ones still standing next to them (also not working) and still the same old worn out dot matrix display screens on the platforms saying they are currently out of use. I don't know if anything is likely to have happened over the Easter break, but I know the residents posting on the Acton Community Forum are growing increasingly fed up of the poor service at Acton Main Line.

[IndustryInsider]

Just spotted your signature, James.   

[ChrisB]

All help points should now have been installed, just a small matter of the majority of the CIS^▸ (Customer Information System) and PA^▸ (Public Address) systems to go!

From FGW^▸ (First Great Western), w/commencing 25 April (last week)

Help Points installed last week: All now complete

Improvements last week:CCTV^▸ (Closed Circuit Tele Vision) at Bruton, CIS and PA at North Camp, CIS at St
Austell, CIS, PA and CCTV at Warminster

Improvements planned for this week: CCTV at Dorchester West, CCTV, CIS and PA at Castle Cary and Farnborough North, CIS at Penzance, CIS and PA at Mortimer

[IanL]

CBY's new systems had failed again this morning

[JayMac]

And that franchise commitment 'completion date' slips further and further behind......

[ChrisB]

The DfT^» (Department for Transport - about) must have given them an extension on this - they would be on their back otherwise.

[JayMac]

Well, my FOI^▸ (Freedom of Information) request should, hopefully, shed light on that. If the DfT^» (Department for Transport - about) can get sniffy with Chiltern (and fine them) for a few failed franchise commitments, and express displeasure at XC^▸ (Cross Country Trains (franchise)) for failing to install Wi-Fi in accordance with their franchise, then here's hoping that FGW^▸ (First Great Western) are, at the very least, getting their butts kicked behind the scenes.