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Author Topic: New Customer Information Systems  (Read 259989 times)
bobm
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« Reply #390 on: April 01, 2011, 15:52:56 »

I haven't yet seen the displays at Crowthorne show anything other than on time. However to date there hasn't been any late running when I've been there.
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adc82140
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« Reply #391 on: April 01, 2011, 19:46:34 »

I've noticed this weakness on the Live Departure Boards website as well. I usually check LDB for North Camp on my phone before I get out of the car. If the train is 3 minutes down on leaving Wokingham, the expected time at North Camp will stick at 3 minutes late, even though due to ample catch up time arrival at NCM will be on time. Therefore there seems to be no trigger point at all between Wokingham and North Camp.

Am I right in thinking that North Camp is the boundary between Wokingham signal box and the Guildford signalling centre?
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bobm
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« Reply #392 on: April 01, 2011, 20:12:43 »

Therefore there seems to be no trigger point at all between Wokingham and North Camp.

I guess that is the reason the signal you can see after the junction at Wokingham heading towards Crowthorne stays at red for 10 minutes after the train has passed it.
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paul7575
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« Reply #393 on: April 01, 2011, 20:26:22 »

Am I right in thinking that North Camp is the boundary between Wokingham signal box and the Guildford signalling centre?

The boundary is at MP54 between Blackwater and Farnborough North according to the Quail map.

Paul
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Louis94
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« Reply #394 on: April 01, 2011, 20:52:09 »

Therefore there seems to be no trigger point at all between Wokingham and North Camp.

I guess that is the reason the signal you can see after the junction at Wokingham heading towards Crowthorne stays at red for 10 minutes after the train has passed it.

The signalling headways between Wokingham and North Camp are 6 minutes for fast trains and 11 minutes for stopping trains, the route takes a bit longer than this to complete so suggests there must be more than 2-3 signalling sections, this is why I don't understand why there is no reports at North Camp and other stations, there is even a signal on the Reading bound platform so surely this must be able to provide a departure report. I'm sure several other stations on the line must have signals near by too
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IanL
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« Reply #395 on: April 07, 2011, 17:49:45 »

Well, it didnt last long, after removal of the temporary CIS (Customer Information System) flatscreens the new orange dot matrix 3 line display has gone back to displaying a default screen of "Welcome to Charlbury station" and the time. No train information whatsoever. Been like this for two afternoons and one morning at least (may be longer but I wasnt on the trains at the start of the week).
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johoare
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« Reply #396 on: April 07, 2011, 20:03:42 »

I'm wondering when Spring officially finishes.. Since the new CIS (Customer Information System) screens were due by the end of last year and then this date then revised to "Spring".. I'm hopeful it might be soon for Maidenhead.. Although no sign of it yet..

At least they seem to have mended the old system at the moment..
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IanL
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« Reply #397 on: April 08, 2011, 09:07:49 »

I spoke to a FGW (First Great Western) station supervisor at Charlbury this morning. Seems a delivery lorry associated with the track redoubling at CBY took out an overhead BT cable. So no train information or credit/debit card purchases at the ticket office or ticket machine purchases until the line is repaired.
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ChrisB
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« Reply #398 on: April 08, 2011, 12:59:25 »

w/commencing 4 April - from FGW (First Great Western)

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Help Points installed last week: Calstock, Polsloe Bridge, Exeter St Davids (two of three planned)

Help Points planned for this week: Exeter St Davids (final one), Hanwell, Oxford, Swindon

Improvements last week: CCTV (Closed Circuit Tele Vision) at Bridgwater, CIS (Customer Information System) and PA (Public Address) at Gomshall, CIS, PA and CCTV at Digby & Sowton, CIS at Barnstaple

Improvements planned for this week: CCTV at Keyham, CIS, PA and CCTV at Warminster, CIS and PA at Cholsey, CCTV, CIS and PA at Bodmin Parkway, PA at Par, CCTV at Dockyard, CIS at Torquay
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IndustryInsider
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« Reply #399 on: April 08, 2011, 21:30:13 »

Cholsey's were up and running today.  A good two weeks after work was started.
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To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
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« Reply #400 on: April 13, 2011, 14:36:48 »

From FGW (First Great Western).....

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SISS project update 
Help Points installed last week: Swindon, Oxford and Hanwell         

Help Points planned for this week:Dorking Deepdene

Improvements last week: CIS (Customer Information System) and PA (Public Address) at Cholsey, CCTV (Closed Circuit Tele Vision) at Keyham

Improvements planned for this week: CIS at Torquay and St Austell, CIS and PA at Hanwell, CIS, CCTV and PA at Warminster and Bodmin Parkway, CCTV at Devonport.
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inspector_blakey
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« Reply #401 on: April 13, 2011, 18:45:16 »

I'm wondering when Spring officially finishes.. Since the new CIS (Customer Information System) screens were due by the end of last year and then this date then revised to "Spring".. I'm hopeful it might be soon for Maidenhead.. Although no sign of it yet..

At least they seem to have mended the old system at the moment..

Technically it's either 20 or 21 June, I forget which!
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johoare
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« Reply #402 on: April 13, 2011, 19:51:50 »

I'm wondering when Spring officially finishes.. Since the new CIS (Customer Information System) screens were due by the end of last year and then this date then revised to "Spring".. I'm hopeful it might be soon for Maidenhead.. Although no sign of it yet..

At least they seem to have mended the old system at the moment..

Technically it's either 20 or 21 June, I forget which!

Oh good.. Only two months at the most till we get our new system then.. maybe.. Roll Eyes
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NotScheduled
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« Reply #403 on: April 13, 2011, 22:27:41 »

The new systems seemed to be being set up at Warminster as my Portsmouth Harbour train went by. All up but still in packaging with engineers around.

I looked at the new ones at Westbury (what seem to be the standard new installs). They look quite cheap and tacky compared to the older HSS (High Speed Services) systems. Looks like typical ATOS naming, from the people that brought FCC (First Capital Connect) 'Kings X', I saw my train was headed to Southampton ctl and Portsmouth & S (that really is quite a poor attemp for Portsmouth and south sea...). A limit on how many letters per name?

Why are the old clocks being deactivated?

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Brucey
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« Reply #404 on: April 14, 2011, 07:27:34 »

I looked at the new ones at Westbury (what seem to be the standard new installs). They look quite cheap and tacky compared to the older HSS (High Speed Services) systems. Looks like typical ATOS naming, from the people that brought FCC (First Capital Connect) 'Kings X', I saw my train was headed to Southampton ctl and Portsmouth & S (that really is quite a poor attemp for Portsmouth and south sea...). A limit on how many letters per name?
Seems like they've pulled the station names from the fares system.  This is how those stations appear on a ticket.
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