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Author Topic: New Customer Information Systems  (Read 259965 times)
Chris from Nailsea
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« Reply #315 on: January 28, 2011, 23:31:17 »

I know of some people who just send a text to a member of FGW (First Great Western) staff to ask what's happening Tongue

Some people just don't know the time of day, do they?  Roll Eyes
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« Reply #316 on: January 28, 2011, 23:32:39 »

I know of some people who just send a text to a member of FGW (First Great Western) staff to ask what's happening Tongue

Some people just don't know the time of day, do they?  Roll Eyes
Aha I don't mean in a bad way - doesn't bother me Smiley I get people texting me about trains all the time lol
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« Reply #317 on: January 29, 2011, 02:10:36 »

Some good news for the good folk of Radley and Appleford as their help point monitors are now working again at last after showing an error message for the last three weeks!
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« Reply #318 on: January 29, 2011, 08:40:36 »

Bramley on the Reading-Basingstoke line new CIS (Customer Information System) were installed yesterday and all working at 0610 this morning. We also have a new PA (Public Address) system pre-announcing the train twice and as it arrives. Not sure how the people in the houses next to the station feel about this !

Also the location on Platform 1 (from Basingstoke towards Reading) of the CIS sign makes no sense - hidden behind both a lamp post and the new PA system ...it's also down the far end of the platform  Huh

Interesting placement, Is there any signals in the station area, as I could be so it does not block the sighting of the signal.

I thought Bramley always had a PA, or was it recently turned off? Any ideas who the voice is?
CIS (customer information systems) takes data from the signaling system to display up to date information on trains, each train has a unique code the CIS uses this Didcot with its new computerised system will be much easier to interface the CIS to the signaling system where as Slough has much older signaling system this may take longer to interface the new CIS.
I could be wrong and they may be some other reason
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James Vertigan
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« Reply #319 on: January 30, 2011, 13:51:27 »

There has been some (slight) movement at AML in recent days, but not much.

The new Help Points have had their plastic wrapping taken off, but I don't think they are 'live' yet - the old ones still remain.

Not a lot else to report on the CIS (Customer Information System) side of things - existing platform matrixes and screen by ticket office have been useless in the last few days, displaying incorrect departure information and then on Friday were off altogether! Do hope the new ones aren't too far away!

BUT - and something I don't think was part of this planned work (although I may be wrong) - in recent times the station lighting seems to have improved vastly IMO (in my opinion), with the stairways and platforms now fully lit with lovely bright white lighting, certainly makes things feel a little bit safer!
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Bob_Blakey
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« Reply #320 on: January 31, 2011, 18:05:39 »

A new Customer information/Help Point has appeared at Digby & Sowton.
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IanL
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« Reply #321 on: February 11, 2011, 11:40:44 »

Well, they were completely turned off this morning, so perhaps they will vanish. It would be a shame as they offer more information than the dot matrix (delay at last recorded point).

Ian does have a point there, although the LED screens are based on the delay where the train was last reported (minus any recovery time), it is useful knowing that your train was reported 5 minutes late leaving Oxford (for example) rather than expected at xx:xx which on occasions is wrong if some of the automatic reporting points have failed.

Mind you, the exact same information is available on the internet, so anybody with a reasonably modern mobile would be able to access it should they wish.

Back on the trains after my trip overseas. Two of the three web based train information screens at Charlbury have now gone, the remaining screen was turned off.
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Chris2
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« Reply #322 on: February 16, 2011, 10:30:48 »

The new customer information screens have been installed at Par. The LCD screens are currently not working. The LED system on platform 1 (Penzance) is working but not on platform 2 (Plymouth & beyond) or 3 (Newquay). The engineers have been at Bodmin Parkway but currently no evidence of new customer information systems being installed.
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Louis94
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« Reply #323 on: February 19, 2011, 14:15:40 »

The new customer information screens have been installed at Par. The LCD screens are currently not working. The LED system on platform 1 (Penzance) is working but not on platform 2 (Plymouth & beyond) or 3 (Newquay). The engineers have been at Bodmin Parkway but currently no evidence of new customer information systems being installed.

All screens at Par now switched on and working, as of this morning!
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« Reply #324 on: February 19, 2011, 15:39:51 »

Taplow's new display on the up platform was switched on for the first time today.  Engineers working on site to sort out the other displays.

In keeping with the odd choice of locations, Taplow is the quietest station on the whole of the suburban route from Reading to Paddington, with the exception of lowly Iver.  I expect that'll be next.  Roll Eyes

Shipton also now has fitted and working mini-display's after lagging well behind the rest of the Cotswold Line for some reason.  Just Heyford's up platform to fit with these displays for the LTV (London [and] Thames Valley) area now I think - though Tackley's screens haven't been working for weeks and are showing the out of service white notice.
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« Reply #325 on: February 20, 2011, 16:24:33 »

Last time I was at Evesham a few weeks ago the system wasn't working properly
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James Vertigan
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« Reply #326 on: February 21, 2011, 14:51:57 »

Any idea where Telent are with these works? Nothing seems to have been going on at Acton Main Line for ages. No change since my last report on January 30th. A lot of users of AML getting browned off with lack of reliable train departure information as screens have not been working for some time and I believe the new information points are still not active.

I realise there were some delays with installations back in December but there was also some assurance on here that things would start moving again this month.

Also heard some rumours that there are plans to move the ticket office at AML? Anyone know if there's any truth in this?
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bobm
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« Reply #327 on: February 21, 2011, 18:28:57 »

The new screens are now working at Crowthorne but they do seem to have a drawback.  I arrived at 9.30 this morning to catch the 9.45 to Reading and noticed on the opposite platform that the display was showing the "please stand clear the approaching train is not scheduled to call" notice.  It showed this for the whole 15 minutes until my train left and I assume it was for the 9.34 ex Reading which passes through about 9.50.   That's an awfully long time to show the warning and in the meantime there is no information about trains which actually will call at the station.

When I got back tonight it was the same story on the other platform and I noticed the message remains for a good five minutes after the train has passed.

I also didn't hear a verbal warning announcement - although on both occasions I wasnt on the platform when the train actually passed through.

Seems a bit of attention is needed to the system.
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eightf48544
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« Reply #328 on: February 21, 2011, 18:50:07 »

In keeping with the odd choice of locations, Taplow is the quietest station on the whole of the suburban route from Reading to Paddington, with the exception of lowly Iver.  I expect that'll be next.  Roll Eyes

Yes but Taplow is the best station between London and Reading!

Got called to the station this am to open the TRUG office so that the engineers could remove the bolts fixing the orginal TV screen departures board.

Can confirm platform 4 fixed.
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« Reply #329 on: February 21, 2011, 23:40:00 »

I realise there were some delays with installations back in December but there was also some assurance on here that things would start moving again this month.

Also heard some rumours that there are plans to move the ticket office at AML? Anyone know if there's any truth in this?

There are some signs that the work is picking up a bit of pace - Tilehurst's new screens were switched on for the first time today and being tested by the engineers.  There are an awful lot of locations for them still to do though, so it'll be many months before the whole job is completed.

As for Acton Main Line, this is an extract from the crossrail.co.uk website:  'The existing station entrance will be closed and a new ticket hall constructed with an entrance opposite Emanuel Avenue.  The existing platforms will be extended to the west and a new emergency escape footbridge constructed.'
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