Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 21:35 08 Jan 2025
 
- Mother 'not surprised' son killed on London bus
- Ryanair sues 'unruly' passenger over flight diversion
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 today - Steam loco restoration - IRTE
tomorrow - Bath Railway Society
24/01/25 - Westbury Station reopens
24/01/25 - LTP4 Wilts / Consultation end

On this day
8th Jan (1991)
Cannon Street buffer stop collision (link)

Train RunningCancelled
21:05 Liskeard to Looe
21:37 Looe to Liskeard
21:39 Paignton to Exmouth
21:53 London Paddington to Worcester Shrub Hill
22:51 London Paddington to Worcestershire Parkway
23:20 Exmouth to Exeter St Davids
09/01/25 05:57 Liskeard to Looe
09/01/25 06:30 Looe to Liskeard
09/01/25 07:20 Liskeard to Looe
09/01/25 07:54 Looe to Liskeard
09/01/25 08:30 Liskeard to Looe
09/01/25 09:05 Looe to Liskeard
09/01/25 09:36 Liskeard to Looe
09/01/25 10:08 Looe to Liskeard
09/01/25 10:36 Liskeard to Looe
09/01/25 11:06 Looe to Liskeard
09/01/25 11:36 Liskeard to Looe
09/01/25 12:08 Looe to Liskeard
Short Run
19:56 Exmouth to Paignton
20:52 London Paddington to Great Malvern
Delayed
18:00 Cardiff Central to Penzance
19:04 London Paddington to Plymouth
19:51 Worcester Foregate Street to Bristol Temple Meads
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
January 08, 2025, 21:35:15 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[201] 'Railway 200' events and commemorations 2025
[107] Oxford station - facilities, improvements, parking, incidents ...
[68] Views sought : how train companies give assistance to disabled...
[53] Bristol Rail Campaign AGM 2025
[44] senior railcard
[43] Coastal walks - station to station
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: 1 ... 18 19 [20] 21 22 ... 50
  Print  
Author Topic: New Customer Information Systems  (Read 259927 times)
IndustryInsider
Data Manager
Hero Member
******
Posts: 10362


View Profile
« Reply #285 on: January 12, 2011, 13:14:47 »

These new systems can't come quickly enough really.  All stations between Reading and London Paddington (except Slough) had failed at some point during yesterday with screens locked up showing trains that departed long ago.  I wish FGW (First Great Western) would prioritise the roll-out - let's face it Pangbourne could have waited until much later with its standard interval service and generally good punctuality throughout the day.  Much more pressing are stations like Maidenhead, Ealing Broadway, Hayes and Southall with their frequent services to a wide number of destinations.

As an aside, the new integrated monitor + help points at Radley and Culham have been out of action for a month now.  They're just showing the white out of use screen.  Hopefully just a few initial problems with the system that can be sorted out, otherwise if they are this unreliable then it's questionable whether the investment was worth it.
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
Ollie
Data Manager
Hero Member
******
Posts: 2308


View Profile
« Reply #286 on: January 12, 2011, 23:09:39 »

I personally think Twyford and Maidenhead should have been a priority - not just because I use Twyford - but because it is well known how often the current system fails or is just showing old information.

Also because of branchlines - particularly at Twyford where you will sometimes have a Henley service depart from Platform 4 instead of 5 - not good if screens not working - and train is on platform when you get there..
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10362


View Profile
« Reply #287 on: January 13, 2011, 00:54:17 »

Yes, Twyford and West Drayton would have been next on my list.
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
IanL
Hero Member
*****
Posts: 348


View Profile
« Reply #288 on: January 13, 2011, 11:25:28 »


As an aside, the new integrated monitor + help points at Radley and Culham have been out of action for a month now.  They're just showing the white out of use screen.  Hopefully just a few initial problems with the system that can be sorted out, otherwise if they are this unreliable then it's questionable whether the investment was worth it.
The web based info screens at Charlbury are now showing a white failure to connect  screen more often than not at the moment, very grateful for the newer orange dot matrix display.
Logged
willc
Hero Member
*****
Posts: 2330


View Profile
« Reply #289 on: January 13, 2011, 22:56:50 »

Slightly surprised you still have them at all Ian, as the one in the booking office window at Moreton-in-Marsh was removed the minute that the new system was working.

Teresa Ceesay tells me the new system is being installed at Evesham this week.
Logged
IanL
Hero Member
*****
Posts: 348


View Profile
« Reply #290 on: January 14, 2011, 09:28:31 »

Well, they were completely turned off this morning, so perhaps they will vanish. It would be a shame as they offer more information than the dot matrix (delay at last recorded point).
Logged
rogerpatenall
Hero Member
*****
Posts: 332



View Profile
« Reply #291 on: January 14, 2011, 11:46:51 »

Was it not Gerard Fiennes who, when a passenger complained at paddington that the clocks all showed different times, responded "what's the point of having several clocks, Madam, if they all show the same time?" (Probably apocryphal, but taken from his biography, by memory).
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10362


View Profile
« Reply #292 on: January 14, 2011, 11:54:16 »

Well, they were completely turned off this morning, so perhaps they will vanish. It would be a shame as they offer more information than the dot matrix (delay at last recorded point).

Ian does have a point there, although the LED screens are based on the delay where the train was last reported (minus any recovery time), it is useful knowing that your train was reported 5 minutes late leaving Oxford (for example) rather than expected at xx:xx which on occasions is wrong if some of the automatic reporting points have failed.

Mind you, the exact same information is available on the internet, so anybody with a reasonably modern mobile would be able to access it should they wish.
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
willc
Hero Member
*****
Posts: 2330


View Profile
« Reply #293 on: January 14, 2011, 17:35:05 »

Someone had revived the web screens later on, as all were working at about 3.15pm when I called in at Charlbury to photograph the track.
Logged
adc82140
Sr. Member
****
Posts: 183


View Profile
« Reply #294 on: January 14, 2011, 19:40:37 »

The automatic announcements at North Camp are a joke. There have been no screens working for some time, but the voice twitters away happily giving duff information. The 08:04 to Gatwick is announced as being 21 minutes late every morning, even if it's on time.

Really FGW (First Great Western) should just shut down the system. It makes them look really amateurish!!!
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10362


View Profile
« Reply #295 on: January 15, 2011, 01:47:48 »

Really FGW (First Great Western) should just shut down the system. It makes them look really amateurish!!!

This is the old system still I take it?  Things were pretty bad again this evening between Reading and Paddington with virtually all the systems locked up at various times during the day and screens advertising the wrong calling points as a result - the second time in a row that I've taken the time to check them this week.  General confusion all round.
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
adc82140
Sr. Member
****
Posts: 183


View Profile
« Reply #296 on: January 15, 2011, 09:24:42 »

Yes it is the old system. To be honest I do think it'd be far better to just admit defeat, switch them all off and put up notices apologising but stating that new systems are on the way.
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10362


View Profile
« Reply #297 on: January 15, 2011, 12:05:44 »

I tend to agree, though the reason I was given when I suggested that was that FGW (First Great Western) would be in breach of their franchise agreements if they did switch them off.  So, it's better for them to have a system switched on but completely wrong rather than switched off.  Sounds about right!  Roll Eyes
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
Steve Bray
Sr. Member
****
Posts: 207


View Profile
« Reply #298 on: January 15, 2011, 12:44:05 »

The screens at Dorking Deepdene and West also haven't been working for a long time.
Logged
coachflyer
Full Member
***
Posts: 69


View Profile
« Reply #299 on: January 16, 2011, 11:09:17 »

Was at Henley yesterday. The new display has been fitted but not yet in service.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 ... 18 19 [20] 21 22 ... 50
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page