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Author Topic: New Customer Information Systems  (Read 260061 times)
johoare
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« Reply #255 on: December 09, 2010, 17:36:07 »

Whilst on a train earlier I saw a poster at Southall (well either there or Hayes) saying that the clocks had been removed ready for the new CIS (Customer Information System).. But that the new CIS had been delayed.. And they hope to install it as soon as possible..

I haven't seen a similar sign at Maidenhead but there could be one I guess.. no sign of any new CIS that's for sure..

PS (old) information boards at Maidenhead made it till 8.30am this morning before giving up the ghost... That must be a record.. Obviously after that the usual confusion reigned.. Roll Eyes
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adc82140
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« Reply #256 on: December 09, 2010, 19:32:19 »

This morning at 07:00 they were stuck at about the 06:30 departures. The last one on the board was the 07:08, incorrectly showing reverse formation. That led to a lot of grumpy first class pax. Must have been reset later on.

Wouldn't it just be easier to set up a PC onto the Live Departure Boards website and slave the output onto all the monitors at the station? If I can get accurate departures on my cheapo Nokia phone, surely this is possible?

 
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Louis94
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« Reply #257 on: December 11, 2010, 19:38:29 »

Teignmouth now has 1 new Next Train Indicators on each platform. Not sure about any summary screens.
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IndustryInsider
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« Reply #258 on: December 12, 2010, 16:10:53 »

I haven't seen a similar sign at Maidenhead but there could be one I guess.. no sign of any new CIS (Customer Information System) that's for sure..

The latest Maidenhead-Marlow Passenger Association newsletter says that Maidenhead's system has been delayed until next February.
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johoare
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« Reply #259 on: December 12, 2010, 17:30:42 »

marvellous.. maybe we could have our clocks back meanwhile...
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IndustryInsider
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« Reply #260 on: December 12, 2010, 17:43:23 »

Speaking of clocks, the ones on the new CIS (Customer Information System) system at Oxford, supposedly linked to the National Physical Laboratory time signal in Cumbria, have been about 50 seconds fast the last few times I've noticed them.
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To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
coachflyer
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« Reply #261 on: December 12, 2010, 22:53:35 »

That would be the reason I was dispatched early last week.

Slough is also running about 30 seconds fast as well.
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Mookiemoo
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« Reply #262 on: December 13, 2010, 00:20:56 »

I have one picture of slough being over an hour out!

comes from 2009
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« Reply #263 on: December 13, 2010, 01:27:42 »

marvellous.. maybe we could have our clocks back meanwhile...

With respect, out of interest are users of Maidenhead forced to relinquish their mobile phones/watches/time pieces on arrival at the station?  Wink
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eightf48544
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« Reply #264 on: December 13, 2010, 07:27:19 »

Whilst we do all carry the time in some form or other. I haven't worn a watch for 25 years but now have a mobile phone but whether it's accurate I wouldn't bet on it.

The whole point of the Chris Green clocks was to give "Railway Time" consitently over the whole of NSE (Network South East). On manned stations all staff were working to same time time whilst on DOO (Driver-Only Operation (that is, trains which operate without carrying a guard)) routes such as the Thames Valley it gave the driver a check that they were departing "Right Time" without having to rely on their own timepiece.
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« Reply #265 on: December 13, 2010, 15:18:41 »

I've seen an increasing number of occasions where the 'white screen of death' is displayed on the new circular white help points with integral departures board.  It apologises that live train running information can't be displayed, and whilst it's nice that a default screen does come up rather than the screen staying blank, I do hope it will not become too common!  Anybody else noticed them?
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To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
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« Reply #266 on: December 13, 2010, 17:49:15 »

Every time I have been on the stopper from Oxford, the Finstock helpscreen has been white. The Charlbury departures screen (same as in the help points) is white most evenings and some mornings.
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« Reply #267 on: December 14, 2010, 19:27:37 »

Whilst on a train earlier I saw a poster at Southall (well either there or Hayes) saying that the clocks had been removed ready for the new CIS (Customer Information System).. But that the new CIS had been delayed.. And they hope to install it as soon as possible..

Hmm... maybe this is the case at Acton Main Line as well, as certainly nothing seems to have happened since the Help Point posts were put in.

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TheLastMinute
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« Reply #268 on: December 16, 2010, 16:24:32 »

I spotted a Telent van at Nailsea yesterday morning but no signs of anything having gone in yet.

TLM
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Chris from Nailsea
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« Reply #269 on: December 16, 2010, 20:00:47 »

Telent engineers were installing the new orange information screens at Weston super Mare on Monday.  Wink
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