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Author Topic: New Customer Information Systems  (Read 260046 times)
Louis94
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« Reply #195 on: November 06, 2010, 17:55:28 »

Noticed while passing through Ivybridge this morning the new help point was not working, just a message scrolling along saying "Currently not able to provide realtime information". However the new help point was working at Dawlish Warren.
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Super Guard
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« Reply #196 on: November 07, 2010, 00:50:29 »

FYI (for your information), Ivybridge working fine late morning/this evening.
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ChrisB
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« Reply #197 on: November 07, 2010, 09:47:05 »

Dodgy internet connection early perhaps?
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CE02
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« Reply #198 on: November 07, 2010, 13:09:31 »

While passing through Aldermaston and Midgham yesterday around 19:30 i noticed that both new help points were working fine on the eastbound plats. Kintburys westbound screen appeared to be plain white not operational.
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willc
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« Reply #199 on: November 09, 2010, 00:56:47 »

Full system at Moreton-in-Marsh was still not working yesterday. This is getting a bit ridiculous now.
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TerminalJunkie
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« Reply #200 on: November 17, 2010, 16:53:16 »

The station cafe at Barnstaple has it's own departures screen:

Which may have to be turned off on 23rd November:

With affect[sic] from Tuesday the 23rd of November, National Rail Enquiries will be introducing tokens in to SOAP header of the Darwin Webservice for licenced users of the system. For more information on licencing and obtaining a token, please contact nrelicensing@atoc.org

Just heard from those nice people at ATOC» (Association of Train Operating Companies See - here) that we're getting a licence and token. Woo-hoo!
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Electric train
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« Reply #201 on: November 17, 2010, 18:35:04 »

Furze Platt has had its Help Point for a month now, it has a handy "next train" button which boldly informs you that the next train at Platform 1 if for ........

I look forward to the day we get a train from platform 2  Cheesy  Grin : Smiley Tongue Cheesy Grin why oh why could not just say the next train from the platform is for ......

and whats more it has survived so far the school kids and the hoodies that loaf about
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Starship just experienced what we call a rapid unscheduled disassembly, or a RUD, during ascent,”
Louis94
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« Reply #202 on: November 17, 2010, 19:12:37 »

Do you know of any other stations within the Thames Valley area that have help points with a "next train" button?
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« Reply #203 on: November 17, 2010, 20:27:05 »

Do you know of any other stations within the Thames Valley area that have help points with a "next train" button?
I would expect all the stations on the Bourne End / Marlow line will have because it is unlikely they will get CIS (Customer Information System) display screens
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Starship just experienced what we call a rapid unscheduled disassembly, or a RUD, during ascent,”
willc
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« Reply #204 on: November 17, 2010, 23:53:36 »

All working at Moreton-in-Marsh now, though for some reason, there is a bit of masking tape stuck over the current time at the bottom of the summary screen in the booking hall.
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Louis94
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« Reply #205 on: November 18, 2010, 07:50:51 »

All working at Moreton-in-Marsh now, though for some reason, there is a bit of masking tape stuck over the current time at the bottom of the summary screen in the booking hall.

Finally! Anymore information on any other stations in the area?
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eightf48544
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« Reply #206 on: November 18, 2010, 10:14:36 »

Interesting sideline there is an interesting letter in the Maidenhead Advertiser today complaing about the removal of the Chris Green clocks from the station.

They've gone from most local stations but we don't have new CIS (Customer Information System) yet.

I wonder if it's affecting timekeeping especialy with DOO (Driver-Only Operation (that is, trains which operate without carrying a guard)).

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johoare
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« Reply #207 on: November 18, 2010, 23:47:38 »

Well we all do wonder... I set my mobile phone clock to the same as that at Paddington.. I'm still not quite sure what time the rest of FGW (First Great Western) (well FGW without clocks currently) set their time to.

Incidentally at Slough the other afternoon I noticed that the main indicator board on platform 4/3 was about half a second faster than the clocks on the platform indicator boards.. weird.. Smiley
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Louis94
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« Reply #208 on: November 19, 2010, 13:03:05 »

Very strange! Normally its quite good for the clocks! Although the HSS (High Speed Services) system can freeze and then skip loads of seconds!

Something else, Does anyone know what if the old silver help point at Camborne is still working, as I believe some in the bristol area have started being disconnect (or conveniently out of order when i'm there)
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IanL
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« Reply #209 on: November 19, 2010, 16:36:53 »

New screens at Charlbury froze then blanked out this morning with a failed connection, just what you need with a 19min delay and other trains also delayed.

Cant see a system relying on a web based connection working reliably for long periods, ours seems to need manual rebooting or connecting on a regular basis
and given that the office is only staffed part time it is often not working during the evenings.
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