New Customer Information Systems

[whole diary]

[Chris from Nailsea]

Hmm. 

You would perhaps have thought so, IndustryInsider - but, after several months, neither of the Information Points at Redland or Montpelier have been repaired / replaced.

CfN. 

[Brucey]

Redland and Montpelier's help points were both stolen in February.  No sign of any replacement yet. 
This is what remains:
http://www.flickr.com/photos/brucebolt/4656313408/
http://www.flickr.com/photos/brucebolt/4656308396/

I believe it is a very serious design fault if the devices can be removed from the wall by vandals/thiefs/etc?

[Louis94]

Has anyone got any information as to if any station have started having the new Full CIS^▸ (Customer Information System) fitted yet?

[IndustryInsider]

Not noticed any during my travels.  Lots of clocks gone though...

[Louis94]

Not good! Surely the screens are alot wider than the clocks, so would require the bar of which the clock used to hang from to be made longer?

[ChrisB]

new bars, I suspect...

[Sprog]

Hmm. 

You would perhaps have thought so, IndustryInsider - but, after several months, neither of the Information Points at Redland or Montpelier have been repaired / replaced.

CfN. 

Why should FGW^▸ (First Great Western) shell for new machines repeatidly when they along with the TVMs^▸ (Ticket Vending Machine) ar just being constantly trashed.

I should magine that they have been severely put off of installing further machines as they are just being mindlessly vandalised. It must be loosing them ridiculas amounts of money in both purchase and installation costs.

People should not be having a pop at FGW for not chasing around like idiots repairing smashed up machines, they should be going for the scrotes that vandalise the machines in the first place.

And as for the comments about how the machine has a design flaw of being able to be removed, what a load of tosh, why should everything have to have tonnes of extra money spent on it making it essentially bomb proof? They are supposed to be a standardised cost effective PIS^▸ (Passenger Information System) system, they should simply not be vandalised in the first place. The focus on  society now is so wrong, it seems to be a case of protection not prevention. Takes the pi$$!

Station users/local residents have no one to blame for the OOU^▸ (out of use) machines in their area but some of the local residents. I suggest that you consult your local neighborhood watches or PCSOs etc to try and tackle the problem. Or failing that, just electrify that cases of the Help points so that if anyone touches anythng other than the buttons, they wont know what hit them.

[ChrisB]

I would completely agree with this.

[JayMac]

You've made some very valid points there, Sprog.

The installation of the various PIS^▸ (Passenger Information System)/CIS^▸ (Customer Information System)/TVM^▸ (Ticket Vending Machine) bits of kit is, I believe, a franchise commitment of FGWs^▸ (First Great Western).

One wonders whether it is only the installation that is a commitment and not the upkeep?!?

[ChrisB]

Rub=n of the mill upkeep, like breakdown, yes - but I doubt repairing wanton vandalism is seen in the same light.

[Louis94]

Plymouth now has a new help point on platform 5/6, still under cover though.

[JayMac]

I noted 4 of the CIS^▸ (Customer Information System) on the Severn Beach Line were out of action on Friday 8th October. The one at Shirehampton is still, just about, intact, but someone has had a good go at removing it from the wall. It's in a sorry state and a disembodied voice was saying, "Please wait", over and over. The 'Information' button wasn't working either. Didn't push the 'Emergency' button obviously.

At Severn Beach the screen was blank, although the 'Information' button was working. The nice man in India wanted my full contact details to log the fault so I decided it would be easier to report the faults/vandalism at Temple Meads.

I also noted that the screen on the CIS at St Andrew's Road was showing a Windows pop-up and nothing else. The screen at Clifton Down platform two was also blank.

So with Montpelier and Redland's missing CIS that's 60% of the the screens out of action on this particular morning on the SVB Line. (Excluding Stapleton Road and Lawrence Hill.)

Shirehampton:


Severn Beach:

[James Vertigan]

I wonder, considering all the changes, are National Rail going to be sending round Mr orange jacketed photographer again for the 'Stations Made Easy' photos to show all the upgraded equipment at stations receiving it?

[Brucey]

Didn't push the 'Emergency' button obviously.

Out of interest, does anyone know who answers calls on the "Emergency" button?

[Chris from Nailsea]

Swindon Control, I understand.  They will then liaise with whichever emergency service(s) and / or Network Rail team needs to become involved.