New Customer Information Systems

[whole diary]

[inspector_blakey]

it is Wessex who installed it, and they chose the bad idea of installing screens instead of next train indicators like Thames Trains did.

There's two different ways of reading that, so I'm not quite sure what you mean, but I can assure you that there are many places (including fairly major stations like Oxford and I think Slough as well) where Thames Trains installed a tin-pot system that was based entirely around screens, had no "next train" indicators, peddled information that was plain wrong but that didn't really matter because it spent most of its time o.o.s. anyway... FGW^▸ (First Great Western) only rescued Oxford from that mess in the last 18 months, and not before time.

Too many people are saying too many different things regarding the voices of the PA^▸ (Public Address).

Quite. If this sort of mindless conjecture about such key issues to the FGW franchise continues we could have a full-on wildfire of speculation on our hands, triggering consequences too terrible to imagine. It must be stopped forthwith 

[IndustryInsider]

The new full CIS^▸ (Customer Information System) was ment to of started being put in at stations already, and i dont think even 1 station has had it fitted! (open for correction)

Does anyone know where to find a station-by-station list showing what kind of spec the replacement CIS will have for each location?

[ChrisB]

There isn't one.

[Louis94]

There isn't one.

Through contacting FGW^▸ (First Great Western) I have got a list of all station due the full CIS^▸ (Customer Information System) system*. These being:

Acton Main Line
Barnstaple
Bath Spa
Bedwyn
Betchworth
Bicester Town
Blackwater
Bodmin Parkway
Bourne End
Bradford-on-Avon
Bramley
Bristol Parkway
Bristol Temple Meads
Burham
Camborne
Castle Bar Park
Castle Cary
Charlbury
Cheltenham Spa
Chilworth
Chippenham
Cholsey
Cookham
Crowthorne
Dawlish
Didcot Parkway
Digby and Sowton
Dorchester West
Dorking Deepdene
Dorking West
Drayton Green
Ealing Broadway
Evesham
Exeter Central
Exeter St Davids
Exmouth
Farnborough North
Filton Abbey Wood
Frome
Furze Platt
Gloucester
Gomshall
Goring and Streatley
Hanwell
Hayes and Harlington
Henley-on-Thames
Highbridge and Burnham
Iver
Kemble
Keynsham
Kingham
Langley
Liskeard
Maidenhead
Marlow
Moreton-in-Marsh
Mortimer
Nailsea and Backwell
Newbury
Newbury Racecourse
Newquay
Newton Abbot
North Camp
Oldfield Park
Oxford
Paignton
Pangbourne
Par
Penryn
Penzance
Pewsey
Plymouth
Reading
Reading West
Redruth
Romsey
Sandhurst
Shalford
Slough
South Greenford
Southall
St Austell
St Erth
St Ives
Stonehouse
Stroud
Swindon
Taplow
Taunton
Teignmouth
Thatcham
Theale
Tilehurst
Tiverton Parkway
Torquay
Totnes
Trowbridge
Truro
Twyford
Warminster
West Drayton
West Ealing
Westbury
Weston-super-Mare
Yatton
Yeovil Pen Mill

*Full CIS meaning: All stations due to have Next train indicators, Departure screens and announcements, although i have been made aware that some of these stations may not get next train indicators if they obstruct the view of the signal on platforms that are not very wide.
Also be aware that the setup at all stations will not be exactly the same, some stations may not get certain things, etc.

[ChrisB]

Bicester Town.....hmmm.

One platform, one track, very few trains.

Suspect this may have changed now it's also heading to Chiltern. Why 'waste' the money when it'll be Chiltern's weithin 6 months...?

[Louis94]

Bicester Town.....hmmm.

One platform, one track, very few trains.

Suspect this may have changed now it's also heading to Chiltern. Why 'waste' the money when it'll be Chiltern's weithin 6 months...?

One thing i forgot to mention was that this could change, as some of the councils are reviewing their input into the project.

and also I think FGW^▸ (First Great Western) are going by town size, and not by how many trains, although number of trains will be taken into account. Such a Dorchester West, quite big place, but few trains.

[ChrisB]

Station size, actually. Which makes me doubt Bicester Town.....again

[IndustryInsider]

Thanks to Louis94 and ChrisB - guess we'll just have to wait and see what's going to go in at Bicester Town then, but if correct the full list is quite impressive and is a very positive investment.

[Louis94]

Thanks to Louis94 and ChrisB - guess we'll just have to wait and see what's going to go in at Bicester Town then, but if correct the full list is quite impressive and is a very positive investment.

With all of the current spending cuts, I can imagine the council funding needed could be withdrawn for some station, this could mean some stations losing out!

[Chris from Nailsea]

Update on the situation at Nailsea & Backwell, as at two days ago:



CfN. 

[James Vertigan]

Through contacting FGW^▸ (First Great Western) I have got a list of all station due the full CIS^▸ (Customer Information System) system*. These being:

Acton Main Line
Tiverton Parkway

Yay - and double yay! We could certainly do with something more informative and more reliable at AML!

[Louis94]

Through contacting FGW^▸ (First Great Western) I have got a list of all station due the full CIS^▸ (Customer Information System) system*. These being:

Acton Main Line
Tiverton Parkway

Yay - and double yay! We could certainly do with something more informative and more reliable at AML!

I would rather keep the current system at Tiverton Parkway! Its wonderful there! I am there all too often!

[James Vertigan]

Well be careful with it - I have legal ownership of the station (at least on the Foursquare Iphone/web application anyway!) - same with Acton Main Line, but I am fighting for Paddington at the moment!

[Louis94]

Have noticed that the announcement content and number per a train has changed at Teignmouth. Its now 1 per a train on approach.
"platform X for the xxxx FGW^▸ (First Great Western) service to C. Calling at: a, b and c"
Any changes elsewhere?

[IndustryInsider]

Bicester Town.....hmmm.

One platform, one track, very few trains.

Suspect this may have changed now it's also heading to Chiltern. Why 'waste' the money when it'll be Chiltern's weithin 6 months...?

Common sense does indeed seem to have prevailed, as Bicester Town (along with Islip) have been fitted with the combined help point and train running screen as seen at Hanborough, Radley, Melksham etc.