New Customer Information Systems

[whole diary]

[Super Guard]

I'm pretty sure that SWT^▸ (South West Trains) use Phil & Ceilla on their Atos system so I'd guess FGW^▸ (First Great Western) would use them as well.

Well its not just SWT who use the Atos system, 1 or 2 of the other TOCs^▸ (Train Operating Company) who use the Atos System, have Sarah, the same as at Paddington.

I would imagine they would keep Phil and Celia though, being that FGW seem to like to be able to have 2 voices in use at one station, and also the fact they use them at their HSS^▸ (High Speed Services) stations.

Celia!!!    Sarah    Phil...... er Btline? 

[ChrisB]

Trial units were also installed at Hanborough and Radley.

Sadly, the Radley one is defunkt already and its removal has been requested....

[gwr2006]

Trial units were also installed at Hanborough and Radley.

Sadly, the Radley one is defunkt already and its removal has been requested....

The unit at Radley was a pre-production trial version and not covered by a maintenance contract.  It was installed to try out the technology with the old Help Point being kept availabale if neccesary.  It is being removed to allow a new more robust permanant version to be installed as pat of the FGW^▸ (First Great Western) project.

[ChrisB]

Hmmm - not quite.

The old help point had been turned off - it is now switched on again.
The trial version is being removed simply because it doesn't work & the manufacturers aren't keen to repair it (fair enough, no contract)
There will be another fitted, but no date yet set.

[Louis94]

Having just read the minutes from the Customer Panel London & Cotswolds meeting on 13 May 2010.

Have noticed it says "13 stations are complete, 6 are partially complete".
Does anyone know what stations these are? And what they actually have had installed/upgraded?

Cheers
Louis

[Louis94]

Noticed today a covered up new helppoint at Dawlish Warren. Anyone know if this one is one with a screen, as i cant imagine dawlish warren having a full system installed?

[ChrisB]

I hear that the new help point at Radley is up & working.

[Super Guard]

Lympstone Village & Exton on the Exmouth Branch have had help points with screens installed.

[Louis94]

Lympstone Village & Exton on the Exmouth Branch have had help points with screens installed.

Do you know if all stations on the Exmouth Branch are due to have these fitted?

[Super Guard]

I would expect so, the Info/Emergency button one has been put in at Exmouth too.  A place has been earmarked for Digby.

Some have been put in on the Barnstaple line also, although the non-screen versions.

[Louis94]

I would expect so, the Info/Emergency button one has been put in at Exmouth too.  A place has been earmarked for Digby.

Some have been put in on the Barnstaple line also, although the non-screen versions.

I see, suppose Exmouth does not require a screen, as its only a terminus stations which requires a timetable to work things out easily.

Do the ones on the Barnstaple line contain the extra yellow "next train announcement" button?

I would of thought some of the busier stations on the Exmouth line would of had the full CIS^▸ (Customer Information System) put in.

[Super Guard]

Exmouth already has a CIS^▸ (Customer Information System) screen which may or maynot be replaced, so not required on an info point.

Yes, Barnstaple line info points have the yellow button, with Paddington woman yacking away.

The info point screens are more than sufficient on the Exmouth line, as there is very little tracking of train location.  (Tracking done via phone at Exmouth, and then track circuits at Topsham and on approach to Exmouth Junction.)  There are no track circuits on the Barnstaple line after Crediton, (just manual token exchange at Eggesford), so certainly not value for money putting screens up there.

[TerminalJunkie]

The station cafe at Barnstaple has it's own departures screen:

[SandTEngineer]

The info point screens are more than sufficient on the Exmouth line, as there is very little tracking of train location.  (Tracking done via phone at Exmouth, and then track circuits at Topsham and on approach to Exmouth Junction.)  There are no track circuits on the Barnstaple line after Crediton, (just manual token exchange at Eggesford), so certainly not value for money putting screens up there.

Oh yes there are.  There are four at Salmon Pool level crossing, four at Eggesford level crossing and two at Umberleigh level crossing.

[6 OF 2 redundant adjunct of unimatrix 01]

The station cafe at Barnstaple has it's own departures screen:

mad thing is this is actually the best departures screen i have seen, i remember thinking that last time i was up there