New Customer Information Systems

[whole diary]

[Louis94]

Installation of the new CIS^▸ (Customer Information System) has most certainly sped up recently, with stations with new screens/PA^▸ (Public Address (broadcast loudspeaker announcements) or Passenger Assist (railway staff providing physical assistance to passengers with mobility issues), depending on context) being:

Ex Wessex:

Par
Teignmouth
Westbury
Weston-super-Mare

Thames Valley:

Blackwater
Charlbury
Crowthorne
Evesham
Henley-on-Thames
Hungerford
Kingham
Moreton-in-marsh
Pangbourne
Taplow
Tilehurst

Any updates to the list are most welcomed!

[IndustryInsider]

Burnham now fully operational.  Looks like West Drayton next on the Thames Valley list.

[johoare]

Still waiting for it, or any sign of it,  at Maidenhead.. Still.. it's not a busy station... oh... 

[bobm]

Kintbury is now properly equipped.

[Super Guard]

Exmouth now has the new CIS^▸ (Customer Information System) screens, and new working PA^▸ (Public Address (broadcast loudspeaker announcements) or Passenger Assist (railway staff providing physical assistance to passengers with mobility issues), depending on context) announcements - provided by Miss. Dreary who does Paddington.

I've also noticed a new software look to the Help Points with screens around the Exmouth & Barnstaple lines recently - and the fact they all work instead of the "white sorry screen of death".

[IndustryInsider]

I've also noticed a new software look to the Help Points with screens around the Exmouth & Barnstaple lines recently - and the fact they all work instead of the "white sorry screen of death".

Yes, they started changing a couple of weeks ago, and the new display is much neater, and similar to the style used on the main CIS^▸ (Customer Information System) Systems.

[6 OF 2 redundant adjunct of unimatrix 01]

not a fgw station but while i was at honiton yesterday i noticed that swt are using identical help points, infact honiton is having alot of work done, overhead display, 2 info points new booking office new footbridge new waiting rooms......how does this line get so much funding??

[paul7575]

Much of what is being fitted for the first time on FGW^▸ (First Great Western) stations was done on SWT^▸ (South West Trains)'s stations some years ago, certainly Honiton had modern PIS^▸ (Passenger Information System) and help points well before the current work started.

The round white help points were put in to all SWT's stations quite a while ago, and at some stations they've already been replaced with newer versions.  The type with an integral display are generally only used in SWT carparks from what I've seen, but there have been a few in use for a couple of years.  I can't really remember when three line LED PIS displays were put in for the first time, .

No idea why it is all coming to FGW so late though.

Paul

[Louis94]

Exmouth now has the new CIS^▸ (Customer Information System) screens, and new working PA^▸ (Public Address (broadcast loudspeaker announcements) or Passenger Assist (railway staff providing physical assistance to passengers with mobility issues), depending on context) announcements - provided by Miss. Dreary who does Paddington.

I've also noticed a new software look to the Help Points with screens around the Exmouth & Barnstaple lines recently - and the fact they all work instead of the "white sorry screen of death".

What type of CIS screen is it, LED showing calling at patterns or a LCD Screen with just the times,destinations and expected? And did Exmouth have PA announcements before?

[thefab442]

I can't really remember when three line LED PIS^▸ (Passenger Information System) displays were put in for the first time, .

The SWT^▸ (South West Trains) PIS displays were installed sometime between 2001 and 2003.

[adc82140]

The Telent team had descended en masse to North Camp today- by this evening they had dug a hole in platform 2, I guess this is for the wiring etc for an LED display.

[ChrisB]

w/commencing last Monday......

Help Points installed last week: Avoncliff and Dilton Marsh.
Plus Copplestone, Morchard Road and St Ives (changes to Web CIS^▸ (Customer Information System))

Improvements last week: PA^▸ (Public Address (broadcast loudspeaker announcements) or Passenger Assist (railway staff providing physical assistance to passengers with mobility issues), depending on context) and CIS at Castle Bar Park

Installations planned this week: CCTV^▸ (Closed Circuit Tele-Vision), CIS and PA at Yeovil Pen Mill,
CIS at Exmouth and Paignton, CIS and PA at Worle and Thatcham, CCTV
at Highbridge & Burnham, and CIS and CCTV at Digby & Sowton

[paul7575]

So what'll happen at Dean and Mottisfont & Dunbridge - no FGW^▸ (First Great Western) service there, so if new PIS^▸ (Passenger Information System) and help points are fitted, should they link to SWT^▸ (South West Trains)'s control for train running display and info, but FGW's for emergency and security?

Paul

[ChrisB]

I don't think they'tre being fitted.

[JayMac]

Can we expect another 'breach notice' for FGW^▸ (First Great Western) from the DfT^» (Department for Transport - about) to add to their collection? The installation or replacement of various types of information systems was supposed to be completed within 51 months of the start date of the franchise. With some types of equipment to be installed within 4 years of the start date.

This Friday sees the fifth anniversary of the commencement of the Greater Western franchise and still they haven't completed this franchise commitment.