Official arrival time of the 1511 HFD to PAD today ... can an eye be kept out ..

[whole diary]

[Mookiemoo]

On said train - which actually left 55 minutes late.  What was really frustrating is that the staff at HFD^» (Hereford - next trains) knew how late it would be as the driver needed his hours break - but they tantalized us with 10 minutes, then 20 then 30 then the good old Delayed with no time.  If they'd just admitted when it was leaving, we could have all gone to KFC or morrisons or something!

Anyway, I digress.  I need to know what time it makes it to paddington because if its over an hour, I'm claiming my 54 quid back!

[inspector_blakey]

Hmm - you might be labouring under a misapprehension here.

Unless you're travelling to Paddington, the arrival time there is of no consequence for you getting a refund. What matters is how late you get to the destination on your ticket.

So for example you could catch a train that is only 10 late, but if that causes you to miss an official connection en route and you end up an hour late at your destination that's still a full refund. By the same token, you could theoretically travel on an HFD^» (Hereford - next trains)-PAD^» (Paddington (London) - next trains) service to RDG^‡(resolve) which arrived there on time but was then heavily delayed between RDG and PAD, arriving 60+ late. Obviously in that case you would have no claim to compensation because you got to your destination on time.

So bottom line, check the station clock where/when you arrive at your ticketed destination. If you're an hour late then it's a refund. If not, no dice unfortunately.

[Mookiemoo]

Hmm - you might be labouring under a misapprehension here.

So bottom line, check the station clock where/when you arrive at your ticketed destination. If you're an hour late then it's a refund. If not, no dice unfortunately.

See I thought it worked the other way...........

Even if say I were 1 hour 10 late at reading, if the train got to paddington less than an hour late, then its no dice.

Which is why I specifically requested paddington.

This way however is so much easier :-)

Moot point however since we've just left Morton 48 late so unless we get tied up at oxford, its unlikely to lose another 12 between here and reading

[kazbear]

1P65 left 53 mins late Hereford, now 48 mins late leavig MIM.

[brompton rail]

NRE^‡(resolve) currently states it 'will' be 48 late at Oxford @ 18.24 and 45 late at Reading (18.47). However as I write this at 18.30 it says you left 53 later and to be 50 late at Reading. Good news is that you are booked on plat 5 at 18;52 and 14.00 ex PZ is due (on time) at 18.51 on plat 5. Doesnt look too good for getting your money back though. Good luck.

[kazbear]

Left RDG^‡(resolve) 54 mins late. 54 mins late passing SLO. 52 mins late passing STL. 53 mins late passing EAL^▸ (Ealing Broadway Station). Into PAD^» (Paddington (London) - next trains) 53 mins late. Ptl 9

[devon_metro]

If you wanted your money back badly enough you could have purchased an excess to Reading West, and i suspect you would have been +1 hour late. However I don't condone performing such an action

[inspector_blakey]

Especially not when the issue time/date printed on the excess will make it blatantly obvious what you're up to.

[devon_metro]

Especially not when the issue time/date printed on the excess will make it blatantly obvious what you're up to.

And what if you genuinely wanted to go to Reading West!

[readytostart]

Interesting comparison between FGW^▸ (First Great Western) and XC^▸ (Cross Country Trains (franchise)) compensation.
While FGW will provide alternative transportation if your next connection is not for over an hour, they only compensate you for delays over sixty minutes (and only then if the railway is to blame - I'm willing to be corrected on that). XC will only provide alternative transportation if another connection is more than two hours away, but they will start compensation from 30 mins delay, whatever the cause.

[John R]

Especially not when the issue time/date printed on the excess will make it blatantly obvious what you're up to.

And what if you genuinely wanted to go to Reading West!

Isn't there a contract point here? If FA had a ticket from Hereford to Reading then the railway has entered into a contract to transport her there. No further. And thus any delay compensation is based on the journey paid for, ticket issued and arrival time at the said station.

If, however, later in the journey FA chooses to purchase a new ticket or excess to a different station then any delays that have already occurred shouldn't be taken into consideration.

[inspector_blakey]

Quite.

That's why I don't think there's be any compensation due even if you did try that little stunt. If you genuinely did want to go to Reading West then you'd have bought a ticket to go there. And (at least if it was me) I'd get to Reading and buy an extra ticket for that short hop, not try and excess the original ticket then claim a refund of exceedingly dubious legitimacy.

[Mookiemoo]

Ok well firstly I had thought about that - but since its not something I would do, I didnt - just like I don't dumbell even though I could etc etc

However there were two things that riled me today - one the railways fault, one not

1. Why were the hereford station staff not honest with us passengers.  They were told by the TM^‡(resolve) and the Guard that the earliest the train would leave platform 1 to turn back was 1545 - which means the earliest departure at best is 1555 and more if it conflicts with a northbound arriva service - which it did.  The 1555 to Picadilly.

Even if the CIS^▸ (Customer Information System) couldnt handle it, a manual tannoy would have saved a whole lot of angst and we;d have known we had 45 minutes to go off and do whatever.  I don't berate lack of information when its a fatality or something like a break down where they generally do not know at all but really.  They knew 1545 yet the screens showed 1521, 1531, 1541, Delayed, Delayed, At one point I think a brief cancelled appeared before it finally showed as leaving when it did.

That is poor passenger service

2. Of all the years i've been doing this, the number of times I've been 45 late, 30 late, diverted via somewhere, etc etc I never once thought to claim anything but sat there praying we wouldnt get help up on single trak - which we invariably did

The ONE TIME I'm praying for a single track hold up - even just 6 minutes - we sail through no problems even though effectively an hour late.

I am Mr Perrins sister

[Ollie]

Quite.

That's why I don't think there's be any compensation due even if you did try that little stunt. If you genuinely did want to go to Reading West then you'd have bought a ticket to go there. And (at least if it was me) I'd get to Reading and buy an extra ticket for that short hop, not try and excess the original ticket then claim a refund of exceedingly dubious legitimacy.

I've not yet seen a ticket to Reading that doesn't say Reading Stations though...

[inspector_blakey]

Fair point  - but the comments from me and John R above would still apply if you tried the same scam excessing to, say, Tilehurst or Theale.