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Great Western Coffee Shop > All across the Great Western territory > Across the West > Website being "upgraded"
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Author Topic: Website being "upgraded"  (Read 2955 times)
Glovidge
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« on: May 29, 2010, 10:12:30 »
Just tried to book advance tickets for next weekend and the FGW▸ (First Great Western) website is down for maintenance (upgrading reservations system) What can this mean? Why can't they provide another portal?

Rubbish. I shall now book with another train company

*EDIT: All train service websites are undergoing essential maintenance if trying to book a ticket (FGW, Trainline and Arriva)
 FFS▸ (for goodness' sake (a more polite definition)). I can understand maintenance on the tracks but not to be able to access any website!
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« Reply #1 on: May 29, 2010, 10:43:39 »
Quote from: Glovidge on May 29, 2010, 10:12:30
Just tried to book advance tickets for next weekend and the FGW▸ (First Great Western) website is down for maintenance (upgrading reservations system) What can this mean? Why can't they provide another portal?

Rubbish. I shall now book with another train company

*EDIT: All train service websites are undergoing essential maintenance if trying to book a ticket (FGW, Trainline and Arriva)
 FFS▸ (for goodness' sake (a more polite definition)). I can understand maintenance on the tracks but not to be able to access any website!
And not even an alternative bus service provided, at least Network Rail can not be blamed for this engineering works.
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JayMac
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« Reply #2 on: May 29, 2010, 11:02:12 »
All web retailers link into the National Reservations System and it is this that is undergoing maintenance. There was plenty of advance notification out there, but if you'd not been online until this morning you'd be unaware I guess. It is also not possible to book Advance tickets or seat reservations at stations. Anytime and Off Peak tickets remain available from all outlets but you cannot book an accompanying seat.
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signalandtelegraph
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« Reply #3 on: May 29, 2010, 13:31:49 »
The ticket office at Tiverton Parkway was also closed this morning I wonder if it's related?
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« Reply #4 on: May 29, 2010, 14:45:01 »
Ok. So I know this sndvyou now this. So why dud I just listen for an hour to an xc guard apologising profusely for no reservTions on his vomiter but he has no idea why the website is down. Had to enlighten him. So all the old fashioned reservations should be ok but new electronic trains......
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« Reply #5 on: May 29, 2010, 16:02:28 »
As the reservation system is not working today all the paper reservation labels FGW▸ (First Great Western) use for today and tomorrow (Sat & Sun)were printed off yesterday (Fri). I presume the download version XC▸ (Cross Country Trains (franchise)) use, weren't/couldn't be done in that far in advance.
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« Reply #6 on: May 30, 2010, 23:52:16 »
Quote from: signalandtelegraph on May 29, 2010, 13:31:49
The ticket office at Tiverton Parkway was also closed this morning I wonder if it's related?
TVP has had some strange hours recently with their office - from what I could gather when I was there (just before they closed  :S ) it's down to staff shortages.

Of course, that's not to say that this time round it was different Smiley
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