Incidentally, top marks to the Train Manager who gave clear information over the
PA▸ regarding the delay and the reasons why the train would reverse after
BPW» , using laymans terms. He then walked the train, answering pax questions about onward connections in South and West Wales.
A lady sat in front of me was concerned that she'd miss her connection to Milford Haven and subsequently face a 2 hour delay. I got chatting with her and learnt this was her first train journey for nearly 10 years. I offered advice with regard to claiming compensation and gave her a
FGW▸ compo form that I happened to have on me.
As I left at BPW the
TM▸ was still busy liaising with Control regarding arranging onward road transport for pax travelling beyond Swansea who were likely to miss their connections and face a 2 hour wait for their next service.
I'd like to pass on praise to FGW for this TMs sterling customer service, but I neglected to get his name (I was distracted by a brand spanking Class 70 parked at BPW - God, they're ugly

). I've got the headcode for the service (1B40), but if anyone out there in coffeeshop land knows his name, then please PM me.... so much better to include a name in a praising e-mail.