Re: First Class food

pullman

Jr. Member

Posts: 15

Re: First Class food

« on: January 21, 2010, 20:04:47 »

In First Class, is the hot food from the exprees cafe i.e. Mushroom Stroganoff served on a plate?


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JayMac

Data Manager
Hero Member

Posts: 19245

Re: First Class food

« Reply #1 on: January 21, 2010, 20:23:40 »

You're only likely to get plated food from the Travelling Chef services in First Class. However FGW^▸ catering provision is all over the place at the moment. Part of this is due to stock refurbishment and part is due to staffing issues.

The previous Customer Service Director at FGW managed to get a handle on the catering provision, but a combination of factors has seen the service start to slip again.


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John R

Hero Member

Posts: 4416

Re: First Class food

« Reply #2 on: January 21, 2010, 22:53:31 »

No complementary hot food in 1st, if that's what you're wondering about.

Felt sorry for Brian this morning on the 0800 from Temple Meads. He was trying to replace the 1st Class trolley service by walking up and down to the static trolley at the other end of the train. No hot drinks either. All in all a shambles, which apparently got fed back very swiftly by the many management who use the service.

Wonder whether the Head of Customer Excellence was on board, as is sometimes the case. Angry


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matt473

Hero Member

Posts: 374

Re: First Class food

« Reply #3 on: January 22, 2010, 19:58:23 »

This is a shame tbh as the food when available with the travelling chef is of fantastic quality in my opinion and worth the money. It is a shame catering side of things has been having problems as of late as this is something FGW^▸ can be proud of when it runs without problems


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pullman

Jr. Member

Posts: 15

Re: First Class food

« Reply #4 on: January 22, 2010, 21:12:43 »

The food FGW^▸ has is excellent compared to some other operators like XC^▸
with trolleys going all the way from Penzance-Aberdeen. Shocked

I would love to hear other people's views on Fgw food, and thank you for a warm welcome to the Coffe Shop!


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JayMac

Data Manager
Hero Member

Posts: 19245

Re: First Class food

« Reply #5 on: January 22, 2010, 21:39:41 »

For thoughts on FGW^▸ catering, pullman, take a look at this thread:

http://www.firstgreatwestern.info/coffeeshop/index.php?topic=5508.0


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old original

Transport Scholar
Hero Member

Posts: 901

Re: First Class food

« Reply #6 on: January 22, 2010, 21:41:09 »

I did try the Breakfast platter a couple of days ago. It did come in a cardboard box which I didn't mind but the plastic cutlery was a bit flimsy. The quality of the food was excellent, Sausage, fried egg, 2 rasher of bacon, tomato, tosat and mushrooms, all hot and fresh.

My only gripe is the one you are expecting...price...^7.95.

If you got a cup of tea or coffee in there as well it would be well worth it, but as an extra, that makes it nearly a tenner....


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Mookiemoo

Hero Member

Posts: 3117

Re: First Class food

« Reply #7 on: January 22, 2010, 21:56:17 »

Quote from: old original on January 22, 2010, 21:41:09

Thats the problem - in FC^‡ you stil pay 7.95 but you get it on a plate with metal cutlery


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Sprog

Sr. Member

Posts: 109

Re: First Class food

« Reply #8 on: January 22, 2010, 23:45:21 »

Quote from: FallenAngel on January 22, 2010, 21:56:17

Quote from: old original on January 22, 2010, 21:41:09

Thats the problem - in FC^‡ you stil pay 7.95 but you get it on a plate with metal cutlery

Yes, but the extra price of your ticket soon makes up for that!!!!!!


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