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devon_metro
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« on: December 18, 2009, 20:39:20 » |
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Amongst the chaos of earliers fatality on the line between Exeter and Taunton, an HST▸ was rostered to work a service to Plymouth at around 1600, the Train Manager made frequent announcements, gave details on connections for onward travel and best of all, between stations was manning the buffet as clearly the crew had been misplaced. The fact he took the effort to do this was excellent in my opinion. Well done to him!
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JayMac
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« Reply #1 on: December 18, 2009, 20:46:46 » |
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Top work fella. I hope you pass on the praise to said TM‡'s management.
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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roganguk
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« Reply #2 on: December 18, 2009, 22:27:18 » |
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This TM‡ was also very pro-active on his up working to Exeter once he knew that his train was not going beyond there. I'll try and make sure he gets a mention in the right place when I go in tomorrow
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inspector_blakey
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« Reply #3 on: December 18, 2009, 23:01:06 » |
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I've been on a couple of trains before where the buffet crew had been displaced but the train manager had opened up and was doling out complimentary teas and biscuits to standard and first class. Admittedly these trains were both pretty quiet but it struck me as great customer service nonetheless.
Both times I wanted to commend them to FGW▸ but was a bit worried about getting them in trouble, after it occurred to me that handing out the first class freebies to everyone in the absence of a buffet steward might not be official policy...
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devon_metro
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« Reply #4 on: December 18, 2009, 23:47:38 » |
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This TM‡ was also very pro-active on his up working to Exeter once he knew that his train was not going beyond there. I'll try and make sure he gets a mention in the right place when I go in tomorrow
Cheers, he certainly stood out as wanting to help the situation, a welsh chap iirc. |
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slippy
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« Reply #5 on: December 19, 2009, 01:17:51 » |
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Definately Welsh.... John.
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devon_metro
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« Reply #6 on: December 19, 2009, 11:38:36 » |
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Definately Welsh.... John.
Nope - wasn't him!! |
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Andy
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« Reply #7 on: December 30, 2009, 17:20:43 » |
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I was also caught up in the situation at Exeter and can't praise the staff there highly enough for the way they dealt with it - and the excellent info given by the train manager regarding connections into Cornwall on the way down to Plymouth.
It'd be nice to think those on duty that day got a personal thanks from their employers for their first class work.
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Andy
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« Reply #8 on: December 30, 2009, 17:22:03 » |
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Can I add my recognition to that expressed by others. He did a first rate job.
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JayMac
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« Reply #9 on: December 30, 2009, 17:34:52 » |
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I was also caught up in the situation at Exeter and can't praise the staff there highly enough for the way they dealt with it - and the excellent info given by the train manager regarding connections into Cornwall on the way down to Plymouth.
It'd be nice to think those on duty that day got a personal thanks from their employers for their first class work.
A little reminder (if not already done) to FGW▸ Customer Service won't be amiss, I'm sure. Always worth, whenever possible, passing on praise for service above and beyond. http://www.firstgreatwestern.co.uk/ContactUs.aspx |
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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Super Guard
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« Reply #10 on: December 31, 2009, 23:26:31 » |
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I was also caught up in the situation at Exeter and can't praise the staff there highly enough for the way they dealt with it - and the excellent info given by the train manager regarding connections into Cornwall on the way down to Plymouth.
It'd be nice to think those on duty that day got a personal thanks from their employers for their first class work.
A little reminder (if not already done) to FGW▸ Customer Service won't be amiss, I'm sure. Always worth, whenever possible, passing on praise for service above and beyond. http://www.firstgreatwestern.co.uk/ContactUs.aspxWithout blowing my own trumpet, I have had praise from managers via communications received from customer service, so it is always worth writing and will filter through eventually. |
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Any opinions made on this forum are purely personal and my own. I am in no way speaking for, or offering the views of First Great Western or First Group.
If my employer feels I have broken any aspect of the Social Media Policy, please PM me immediately, so I can rectify without delay.
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Ollie
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« Reply #11 on: January 01, 2010, 22:41:04 » |
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I was also caught up in the situation at Exeter and can't praise the staff there highly enough for the way they dealt with it - and the excellent info given by the train manager regarding connections into Cornwall on the way down to Plymouth.
It'd be nice to think those on duty that day got a personal thanks from their employers for their first class work.
A little reminder (if not already done) to FGW▸ Customer Service won't be amiss, I'm sure. Always worth, whenever possible, passing on praise for service above and beyond. http://www.firstgreatwestern.co.uk/ContactUs.aspxWithout blowing my own trumpet, I have had praise from managers via communications received from customer service, so it is always worth writing and will filter through eventually. I've never received praise via Customer Services - i must be rubbish  |
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Chris from Nailsea
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« Reply #12 on: January 01, 2010, 22:58:14 » |
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On the contrary, Ollie, you are a credit to FGW▸ - and that has been said on this forum, more than once!  And, coincidentally, a chap I met in my local pub was praising you, just a few days ago ...   |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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Ollie
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« Reply #13 on: January 01, 2010, 23:21:10 » |
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On the contrary, Ollie, you are a credit to FGW▸ - and that has been said on this forum, more than once! And, coincidentally, a chap I met in my local pub was praising you, just a few days ago ... Yeah I do appreciate the support members of this forum give me  Aha do tell me more about this chap in the pub.. |
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Chris from Nailsea
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« Reply #14 on: January 01, 2010, 23:27:59 » |
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Oh, I've met more than one member of this forum in my local pub, Ollie! |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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