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James Vertigan
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« on: December 18, 2009, 19:07:03 » |
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Thoughts with the driver/staff of the service involved, and with the family of the person involved. Not nice to hear of a fatality on a patch of network that is very familiar to me, although I'm glad to say I believe there aren't normally that many fatalities around the area.
Particularly sad when we are so close to Christmas.
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devon_metro
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« Reply #1 on: December 18, 2009, 19:37:24 » |
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Caused complete chaos. Passengers for London were being directed onto the 3 car 159s to Waterloo, lets just say no passengers will have been boarding the service after St Davids!
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6 OF 2 redundant adjunct of unimatrix 01
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« Reply #2 on: December 18, 2009, 20:31:35 » |
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thats happened in the past quite alot just for the anouncement between st davids and central im sorry but your tickets are not valid on this route please get off at central!
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roganguk
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« Reply #3 on: December 18, 2009, 22:24:44 » |
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don't worry : SWT▸ gave their permission for FGW▸ ticket acceptance right at the start. After the initial notification, AXC» and ourselves jointly organised 42 buses to shuttle between Exeter and Taunton - all were in operation within 70 minutes and helped move an enormous amount of customers on the 'last Friday before Christmas' rush. By turning London bound trains at Exeter to form 1zxx to Cornwall and West-bound trains at Taunton to form 1zxx back to London, we managed a very good service under the circumstances, using the 42 buses to bridge the gap.
On behalf of Control, I would like to thank the two main stations involved for the way they handled the disruption - and the same to all front-line colleagues on trains affected.
Line was closed exactly 2 hours 13:46 - 15:46
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JayMac
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« Reply #4 on: December 18, 2009, 22:38:44 » |
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This kind of customer service deserves wider praise. The dead tree press are very quick to castigate the rail network when problems outside its control (weather, fatalities etc) affect the travelling public. But then, I guess, bad news sells much better than good news.
Workington has shown what can be achieved by 'UK▸ Rail' following a major disaster, and this rightly got widespread positive coverage. Come on journos; highlight the good work the rail industry and its employees do, day in and day out, when reacting to immediate, non infrastructure related, problems.
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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woody
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« Reply #5 on: December 18, 2009, 23:44:34 » |
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Witnessed the whole thing myself today at Exeter a very difficult situation well managed,congratulations to all concerned.
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devon_metro
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« Reply #6 on: December 18, 2009, 23:46:12 » |
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don't worry : SWT▸ gave their permission for FGW▸ ticket acceptance right at the start.
I rather suspect they regretted it, the 1423 Waterloo left full and rammed, the trolley was unable to travel (2 travelled on the also busy 1523) The driver of the 1423 certainly wasn't very happy and I doubt the passengers greeting it along the whole of the WOE▸ were either. Ticket acceptance is a bit of a red herring, FGW price the most expensive route to London, therefore they are by default valid on SWT, as you can't issue a negative excess!! The bus operation did seem to work well, the large crowds exiting the London trains were soon shifted. Any idea why the 1702 London Paddington was caped Exeter? It loaded up lots of passengers, and was standing in the aisles, and then sat around for ages before being caped! |
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JayMac
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« Reply #7 on: December 18, 2009, 23:48:54 » |
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caped?
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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devon_metro
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« Reply #8 on: December 18, 2009, 23:56:55 » |
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caped?
Cancelled, sorry  Another one for the acronyms/abbreviations page? |
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Chris from Nailsea
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« Reply #9 on: December 19, 2009, 00:29:52 » |
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Hmm. I think 'caped' (or indeed 'canned') are railway slang expressions for 'cancelled', rather than acronyms or abbreviations?  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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Super Guard
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« Reply #10 on: December 19, 2009, 00:39:03 » |
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don't worry : SWT▸ gave their permission for FGW▸ ticket acceptance right at the start.
I rather suspect they regretted it, the 1423 Waterloo left full and rammed, the trolley was unable to travel (2 travelled on the also busy 1523) The driver of the 1423 certainly wasn't very happy and I doubt the passengers greeting it along the whole of the WOE▸ were either. Ticket acceptance is a bit of a red herring, FGW price the most expensive route to London, therefore they are by default valid on SWT, as you can't issue a negative excess!! The bus operation did seem to work well, the large crowds exiting the London trains were soon shifted. Any idea why the 1702 London Paddington was caped Exeter? It loaded up lots of passengers, and was standing in the aisles, and then sat around for ages before being caped! No Crew  I might add that from what I heard AXC» did not exactly cover themselves in glory by terminating everything and not letting anything South of Bristol, allowing FGW to sort out XC▸ customers from Taunton-Bristol. Seems to be the trend for them unfortunately. Things also were not helped at one point by the M5 being closed around Tiverton either!! |
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Any opinions made on this forum are purely personal and my own. I am in no way speaking for, or offering the views of First Great Western or First Group.
If my employer feels I have broken any aspect of the Social Media Policy, please PM me immediately, so I can rectify without delay.
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Super Guard
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« Reply #11 on: December 19, 2009, 00:41:50 » |
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This kind of customer service deserves wider praise. The dead tree press are very quick to castigate the rail network when problems outside its control (weather, fatalities etc) affect the travelling public. But then, I guess, bad news sells much better than good news.
It actually makes me feel quite proud to work with the people I do when you have days like today, and you see everyone pull together to clear up the crisis. |
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Any opinions made on this forum are purely personal and my own. I am in no way speaking for, or offering the views of First Great Western or First Group.
If my employer feels I have broken any aspect of the Social Media Policy, please PM me immediately, so I can rectify without delay.
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slippy
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« Reply #12 on: December 19, 2009, 00:59:29 » |
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Hmm. I think 'caped' (or indeed 'canned') are railway slang expressions for 'cancelled', rather than acronyms or abbreviations? Caped comes from CAPE▸ which was BR▸ telegraph code for "Cancelled At Point of Entry".... |
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JayMac
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« Reply #13 on: December 19, 2009, 01:10:49 » |
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Thanks slippy, you live and learn |
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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slippy
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« Reply #14 on: December 19, 2009, 01:13:44 » |
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Then if a service was terminating short 'pine' was used, eg 10:06 PAD» to PNZ to pine at PLY» . God knows where that came from though, don't think its used much nowadays...
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