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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Restricted ticket service even at a manned ticket counter
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Author Topic: Restricted ticket service even at a manned ticket counter  (Read 9026 times)
noddingdonkey
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« Reply #15 on: December 03, 2009, 10:36:28 »
yes it does work! Thanks, i shall come here for all my staff training in future!
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grahame
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« Reply #16 on: December 03, 2009, 11:50:50 »
Update back on original topic ... I understand that Chippenham's booking office is shortstaffed at the moment. It's probable that the limited service was being provided as "better than nothing" by a standin who was not trained to operate the ticket office equipment.
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Brucey
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« Reply #17 on: December 03, 2009, 14:49:25 »
Quote from: bignosemac on December 02, 2009, 16:54:16
Sucessfully purchased a BRI» (Bristol Temple Meads - next trains) to '0035' on board a train from Shirehampton yesterday. Couldn't do a SHH to 0035 though. Nice conductor let me off the SHH-BRI fare, reasoning that the SHH-PAD» (Paddington (London) - next trains) Off-Peak fares are the same price as BRI-PAD

And yes, me, Joe Public had to tell the conductor what to input into his Avantix▸ (Ticket Issuing System used on board trains)....
Just looked on Avantix Traveller (the National Fares Manual) and there isn't a fare from any Severn Beach Line station to 0035, which seems a little weird.

If the conductor wasn't happy to let you off the Shirehampton - Bristol fare, would it be possible to buy BRI - 0035 then ask the conductor to issue an excess ticket to Shirehampton (which in theory shouldn't cost anything?)
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Ollie
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« Reply #18 on: December 03, 2009, 17:58:49 »
Quote from: noddingdonkey on December 03, 2009, 10:36:28
yes it does work! Thanks, i shall come here for all my staff training in future!
Yeah feel free to give us a shout anytime Tongue
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JayMac
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« Reply #19 on: December 03, 2009, 21:37:40 »
Quote from: BruceyBonus on December 03, 2009, 14:49:25
Quote from: bignosemac on December 02, 2009, 16:54:16
Sucessfully purchased a BRI» (Bristol Temple Meads - next trains) to '0035' on board a train from Shirehampton yesterday. Couldn't do a SHH to 0035 though. Nice conductor let me off the SHH-BRI fare, reasoning that the SHH-PAD» (Paddington (London) - next trains) Off-Peak fares are the same price as BRI-PAD

And yes, me, Joe Public had to tell the conductor what to input into his Avantix▸ (Ticket Issuing System used on board trains)....
Just looked on Avantix Traveller (the National Fares Manual) and there isn't a fare from any Severn Beach Line station to 0035, which seems a little weird.

If the conductor wasn't happy to let you off the Shirehampton - Bristol fare, would it be possible to buy BRI - 0035 then ask the conductor to issue an excess ticket to Shirehampton (which in theory shouldn't cost anything?)

it is a little weird when the Off-Peak return fares are the same price from SVB line stations to London as from BRI. The '0035' fares usually have the same restrictions as Off-Peak returns and are around ^5 more

Asking the conductor to do an excess on his Avantix? He didn't even know about '0035' so what hope excess? Are excesses easy to do on Avantix? I know from experience that even ticket window staff struggle to do them on their systems.
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« Reply #20 on: December 03, 2009, 22:28:01 »
Quote from: bignosemac on December 03, 2009, 21:37:40
Quote from: BruceyBonus on December 03, 2009, 14:49:25
Quote from: bignosemac on December 02, 2009, 16:54:16
Sucessfully purchased a BRI» (Bristol Temple Meads - next trains) to '0035' on board a train from Shirehampton yesterday. Couldn't do a SHH to 0035 though. Nice conductor let me off the SHH-BRI fare, reasoning that the SHH-PAD» (Paddington (London) - next trains) Off-Peak fares are the same price as BRI-PAD

And yes, me, Joe Public had to tell the conductor what to input into his Avantix▸ (Ticket Issuing System used on board trains)....
Just looked on Avantix Traveller (the National Fares Manual) and there isn't a fare from any Severn Beach Line station to 0035, which seems a little weird.

If the conductor wasn't happy to let you off the Shirehampton - Bristol fare, would it be possible to buy BRI - 0035 then ask the conductor to issue an excess ticket to Shirehampton (which in theory shouldn't cost anything?)

it is a little weird when the Off-Peak return fares are the same price from SVB line stations to London as from BRI. The '0035' fares usually have the same restrictions as Off-Peak returns and are around ^5 more

Asking the conductor to do an excess on his Avantix? He didn't even know about '0035' so what hope excess? Are excesses easy to do on Avantix? I know from experience that even ticket window staff struggle to do them on their systems.


I think that's very harsh... some people might know all the NLC▸ (National Location Code)'s out there, but many don't - and I had no idea about '0035', and yes I can do Excesses on Avantix quite easily.
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devon_metro
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« Reply #21 on: December 03, 2009, 22:37:17 »
Can you sell rovers?   Grin
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JayMac
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« Reply #22 on: December 03, 2009, 23:22:58 »
Quote from: devon_metro on December 03, 2009, 22:37:17
Can you sell rovers?   Grin

I know how to get an "All-Line" out of Avantix▸ (Ticket Issuing System used on board trains).....
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« Reply #23 on: December 04, 2009, 00:23:27 »
Quote from: devon_metro on December 03, 2009, 22:37:17
Can you sell rovers?   Grin

Yes... next question...  Grin
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devon_metro
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« Reply #24 on: December 04, 2009, 16:03:23 »
Quote from: Donkey Guard on December 04, 2009, 00:23:27
Quote from: devon_metro on December 03, 2009, 22:37:17
Can you sell rovers?   Grin

Yes... next question...  Grin

Are you human...  Cheesy

Never yet met a TM‡(resolve)/Conductor who knows how to do it!
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thetrout
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« Reply #25 on: December 04, 2009, 23:37:29 »
I sometimes have to help the odd conductor out when I want one of my bizzare tickets... Like the Frome > Taunton First Class Off Peak Day Return with Railcard... Some of them don't even know that that fare exists... Luckily i know the price of said ticket and as it's the only ticket that has that price they are able to find it with ease... Grin
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