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grahame
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« on: November 27, 2009, 07:43:17 » |
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Chippenham station ... just one ticket desk open and offering a limited service last saturday:  "Tickets for today only. No underground tickets. No enquiries. No monthly or longer season tickets." Sign at eye level on the ticket office glass making it hard to see the booking clerk.
No explanation or apology for the restricted service.I'll be going up to Chippenham to buy advanced tickets in the next few days (for the Santa Special). Does anyone know if the restrictions have been lifted? Does the ticket machine at Chippenham let me buy Melksham to Swindon tickets yet? P.S. I have cropped off the image of the chap who was behind the counter to avoid identification. He was not someone I have seen before, and I would like to go on the record to say that the regular staff at Chippenham Ticket office are very helpful / very good. |
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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moonrakerz
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« Reply #1 on: November 27, 2009, 08:41:43 » |
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But I bet they still had 3 people on the footbridge checking tickets !
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Cornish Traveller
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« Reply #2 on: November 27, 2009, 09:41:46 » |
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Judging by the Advantix machine in the picture (guards/RPI▸ use them) either the booking office machine was faulty or no booking office trained staff available and this person was sent to sell tickets from another location.
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Super Guard
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« Reply #3 on: November 27, 2009, 10:26:22 » |
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Judging by the Advantix machine in the picture (guards/RPI▸ use them) either the booking office machine was faulty or no booking office trained staff available and this person was sent to sell tickets from another location.
It is definately Avantix▸ selling as the booking office chip & pin is not there, and the loveable Error 6 "Dione" model is there with the Avantix. As Avantix machines cannot do anything bigger than a 7-day season, and would be unable to check advance availability or sell LU Tickets, then I think the 'restricted' service is this instance would have been preferable to no service at all. |
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Any opinions made on this forum are purely personal and my own. I am in no way speaking for, or offering the views of First Great Western or First Group.
If my employer feels I have broken any aspect of the Social Media Policy, please PM me immediately, so I can rectify without delay.
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IndustryInsider
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« Reply #4 on: November 27, 2009, 14:46:53 » |
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...then I think the 'restricted' service is this instance would have been preferable to no service at all.
Though the sign could have conveyed the message in a slightly less blunt way. |
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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vacman
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« Reply #5 on: November 27, 2009, 20:34:30 » |
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Avantix▸ CAN issue underground tickets though? 
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Chris from Nailsea
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« Reply #6 on: November 27, 2009, 21:04:05 » |
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... but would this apparently last-minute relief operator at Chippenham have been trained on selling underground tickets?
I rather got the impression this is a 'stop-gap solution' - that notice seems to have been prepared rather hastily, just setting out what the temporary operator is able to offer. As Donkey Guard posted, even such a limited service is better than no service at all?
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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JayMac
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« Reply #7 on: November 27, 2009, 21:09:08 » |
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... but would this apparently last-minute relief operator at Chippenham have been trained on selling underground tickets?
I rather got the impression this is a 'stop-gap solution' - that notice seems to have been prepared rather hastily, just setting out what the temporary operator is able to offer. As Donkey Guard posted, even such a limited service is better than no service at all?
However even such a limited service can be notified with an apology. 4 extra words to type ('Sorry for the inconvenience'). Not that difficult. |
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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Chris from Nailsea
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« Reply #8 on: November 27, 2009, 21:43:41 » |
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My personal favourite: http://www.firstgreatwestern.info/coffeeshop/index.php?topic=4618.0  However, as you say, bignosemac: a bit more care in the preparation of that notice at Chippenham would have presented a rather more professional approach: even just printing it on FGW▸ headed paper, for example?  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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noddingdonkey
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« Reply #9 on: November 30, 2009, 12:04:05 » |
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Avantix▸ CAN issue underground tickets though? They certainly used to be able to but last time I went to sell a one day travel card from Exeter it had disappeared! Couldn't even sell one from Reading/Paddington - nobody I asked can do it either! |
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Ollie
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« Reply #10 on: November 30, 2009, 12:19:54 » |
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Avantix▸ CAN issue underground tickets though? They certainly used to be able to but last time I went to sell a one day travel card from Exeter it had disappeared! Couldn't even sell one from Reading/Paddington - nobody I asked can do it either! Should be able to, although they do not show as Zones R1256* anymore, it's just London Zones 1-6. Try doing it with the NLC▸ which is 0035 |
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noddingdonkey
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« Reply #11 on: November 30, 2009, 14:11:05 » |
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will give it a go! Would be nice if they told us when these things are changed! We might only sell one travelcard every few months down our way!
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JayMac
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« Reply #12 on: December 02, 2009, 16:54:16 » |
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Sucessfully purchased a BRI» to '0035' on board a train from Shirehampton yesterday. Couldn't do a SHH to 0035 though. Nice conductor let me off the SHH-BRI fare, reasoning that the SHH-PAD» Off-Peak fares are the same price as BRI-PAD
And yes, me, Joe Public had to tell the conductor what to input into his Avantix▸ ....
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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Chris from Nailsea
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« Reply #13 on: December 02, 2009, 22:16:01 » |
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Perhaps he appreciated the novelty of not being told where to put his Avantix▸ by rather less reasonable travellers on the line ... ? |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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JayMac
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« Reply #14 on: December 03, 2009, 00:13:49 » |
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Perhaps he appreciated the novelty of not being told where to put his Avantix▸ by rather less reasonable travellers on the line ... ? Tis rather large to stick it where the sun don't shine. Although probably easier to do so than requesting of FGW▸ that they stick their Sh*t*, sorry, Scheidt TVM▸ 's in a suitable orifice.  |
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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