Sorry, but I am digging this topic up again.
What have they done to the announcements at Birmingham New Street? 
There are now 'NO' announcements on the concourse. (except Phil's smoking and parcels which are a waste of time and don't count)
They seem to announce on the platforms, but only on the relevant plaftorm, which defeats the object:
if you are on the platform, you don't need an announcement telling you to go there! Who designed this system?
As well as this, two announcements can go off at the same time (something which seems to be common on Southern stations), with Phil and Celia having a shouting contest, the result being that no-one hears either announcement!
What was wrong with the old system? NB: This isn't [totally] about me preferring Phil, but the overall system being flawed.
The new system will mean people will miss their trains. If they are not on their platform they won't know what's going on! I can no longer wait in Smith's for the platform to be announced. I have to stare at a screen for ages, and then descend into the depths to wait lest there is a platform alteration. Before I could save myself the run by waiting upstairs. These changes will cause congestion on chairs during platform alternations, and people on the stairs won't hear what's going on!
To whom would I direct an email of complaint about this matter?
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