- NR» do the signallig and FGW▸ does the dispatch - that I understand. But why does communication between them need to go via Swindon? Just because the people involved are working for different employers why can't they directly talk to each other (ie FGW people at Paddington directly call NR signallers in Slough. It doesn't seem to be so much the fragmentation of the industry that is the problem here, just poor channels for communication. If there is a good reason to stop FGW dispatch staff from calling teh 'box - prehaps because they will be a distraction? then that reason would apply under BR▸ as well surely?
The despatch staff will directly liaise with the Signallers by using the
TRTS▸ (Train Ready To Start), as well as radio and telephone conversations. The staff at Paddington won't request the order that trains get despatched though, just advice on the status of them should there be a delay.
There is (rightly) a limit to what the local staff are authorised to do. For example, Swindon would usually get involved should a situation escalate and then FGW might suggest/request to NR that certain trains get priority, or you might get NR suggesting/demanding that FGW cancel the xx:45's to Greenford to ease congestion and so on.
The usual problems always apply though - as soon as there is a problem affecting a number of trains, both NR and FGW controllers and staff soon get swamped, and the optimal decisions are not always made. Equally a decision that might have seemed right at the time might turn out to be a mistake.