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unfarepayingpassenger
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« Reply #30 on: January 16, 2011, 00:48:25 » |
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As I stated. My ticket is not bought from fgw so I do not get this. That it the point I was making about the distinction between passenger and customer. I am not wrong.
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grahame
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« Reply #31 on: January 16, 2011, 07:42:24 » |
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As I stated. My ticket is not bought from fgw so I do not get this. That it the point I was making about the distinction between passenger and customer. I am not wrong.
The seller of a ticket gets around (?) 5% - used to be 9% (?) of the money taken as a commission / to support the ticket sales outlet and mechanism, so a Swindon to Paddington annual season ticket at 7024 pounds is worth 350 pounds more to First if they sell it rather than a ticket that's sold by one of their competitors. I would appreciate confirmation of my figures / the mechanism by someone who knows. Passenger / Customer is an old "Chestnut" ... you can be a passenger but not a customer if you travel on a train without a ticket, you can be a customer but not a passenger if you buy a ticket for another (not FGW▸ served) part of the country from them, but usually you'll be both. I suppose in your case, you are a customer of your employer's benefit scheme, which is a customer of South Eastern Trains, who are a customer of First Great Western in some ways - but it doesn't read very easily through things like railway clearing and money pooling. |
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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grahame
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« Reply #32 on: January 16, 2011, 08:37:45 » |
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I suppose in your case, you are a customer of your employer's benefit scheme, which is a customer of South Eastern Trains, who are a customer of First Great Western in some ways - but it doesn't read very easily through things like railway clearing and money pooling.
P.S. Thank goodness you don't have to raise a request for compensation if something is wrong with the product with the person who supplied it to you, who would then have to go to South Eastern Trains, who would ask First Great Western about it. That's the way it works if you purchase goods in a store; we usually grumble about how complicated railway stuff is but in this case it seems that it's actually rather better than it might have been! |
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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SDS
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« Reply #33 on: January 16, 2011, 12:21:27 » |
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Yep its 5% for the company/group that sells it. The rest is split up according to the complexities of ORCATS▸ .
So SWI» -PAD» . FGW▸ would get the main percentage, HC would get a minor bit of it, I also suspect XC▸ would get some small portion as well.
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I do not work for FGW▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ including First Great Western.
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devon_metro
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« Reply #34 on: January 16, 2011, 14:06:25 » |
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Yep its 5% for the company/group that sells it. The rest is split up according to the complexities of ORCATS▸ .
So SWI» -PAD» . FGW▸ would get the main percentage, HC would get a minor bit of it, I also suspect XC▸ would get some small portion as well.
Would SWT▸ not get some since Swindon - London Terminals is valid into Waterloo afaik. |
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Ollie
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« Reply #35 on: January 16, 2011, 23:49:41 » |
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Yep its 5% for the company/group that sells it. The rest is split up according to the complexities of ORCATS▸ .
So SWI» -PAD» . FGW▸ would get the main percentage, HC would get a minor bit of it, I also suspect XC▸ would get some small portion as well.
Would SWT▸ not get some since Swindon - London Terminals is valid into Waterloo afaik. Yep SWT would get some too. |
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SDS
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« Reply #36 on: January 17, 2011, 00:41:53 » |
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As would London Overground, due to London Olympia being a London Terminal.
Southern and SouthEastern from Clapham to Victoria.
Now you see how complex ORCATS▸ can be if you want it to be!!!
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I do not work for FGW▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ including First Great Western.
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paul7575
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« Reply #37 on: January 17, 2011, 19:04:05 » |
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Kensington Olympia is no longer a pukka London Terminal, IIRC▸ from the last online version of the old NFM▸ ; although it still crops up in some fare restrictions as though it's a London terminal, eg SWT▸ 's offpeaks and superoffpeak restriction times are defined in terms of arrival at a 'London Terminal or KPA' on their TVMs▸  Anyone know if the current manual includes Kenny O? Notwithstanding all that, ORCATS▸ still ensures a veritable minefield of unexpected shareouts to different TOCs▸ . Paul |
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super tm
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« Reply #38 on: January 17, 2011, 20:15:41 » |
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Yep its 5% for the company/group that sells it. The rest is split up according to the complexities of ORCATS▸ .
So SWI» -PAD» . FGW▸ would get the main percentage, HC would get a minor bit of it, I also suspect XC▸ would get some small portion as well.
Would SWT▸ not get some since Swindon - London Terminals is valid into Waterloo afaik. Yep SWT would get some too. And southern from Clapham junction to victoria |
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SDS
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« Reply #39 on: January 18, 2011, 00:20:13 » |
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Yep its 5% for the company/group that sells it. The rest is split up according to the complexities of ORCATS▸ .
So SWI» -PAD» . FGW▸ would get the main percentage, HC would get a minor bit of it, I also suspect XC▸ would get some small portion as well.
Would SWT▸ not get some since Swindon - London Terminals is valid into Waterloo afaik. Yep SWT would get some too. And southern from Clapham junction to victoria As I stated above. :-p "Southern and SouthEastern from Clapham to Victoria." |
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I do not work for FGW▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ including First Great Western.
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Ollie
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« Reply #40 on: January 18, 2011, 00:35:55 » |
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Except you are wrong about South Eastern..as they do not serve Clapham Junction
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SDS
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« Reply #41 on: January 18, 2011, 00:44:07 » |
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Except you are wrong about South Eastern..as they do not serve Clapham Junction
Southern / SouthEastern both owned by govia, so same group :-p |
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I do not work for FGW▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ including First Great Western.
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Brucey
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« Reply #42 on: January 18, 2011, 07:11:00 » |
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Except you are wrong about South Eastern..as they do not serve Clapham Junction
Southern / SouthEastern both owned by govia, so same group :-p But still technically different companies (just same parent company): Southern Railway Limited and London & South Eastern Railway Limited |
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