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Author Topic: Tickets & Railcards: problems with fading ink/magnetic strips (merged topic, ongoing discussion)  (Read 40253 times)
Btline
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« Reply #15 on: May 11, 2009, 21:26:05 »

Shame that doesn't work for the barriers!

I suppose that is why the Oyster (Smartcard system used by passengers on Transport for London services) Card is so popular. No feeding through the machine, just tap!

Besides, "Smartcards" are being rolled out. Staring with South Central next franchise. (according to Wikipedia)
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Mookiemoo
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« Reply #16 on: May 11, 2009, 23:42:20 »

I once met a guy who had decided to preserve his car park season ticket by laminating it.

ive done that with my old paper driving licence

i refuse to get a photo one
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inspector_blakey
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« Reply #17 on: May 13, 2009, 20:06:46 »

Good call. I look like something out of Tales from the Crypt on mine... But it does have one big advantage over the paper ones - I can get served in a bar abroad without having to carry my passport around with me the whole time!
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Oxman
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« Reply #18 on: May 13, 2009, 20:12:35 »

The car park season ticket was also heat sensitive - it went completely black!!!!
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Brucey
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« Reply #19 on: March 18, 2010, 14:30:37 »

Since I bought it, the print on my railcard (bought at a station on the usual railcard stock) has started to fade.  There is another 6 months left and I'm worried that it won't be legible in a few months.


E.g. the i in Bristol was fully legible and dark black when it was issued.

I've no idea why this has happened as I have tickets from several years ago (issued at the same ticket office) which haven't faded.  The railcard is always kept in the wallet it was supplied in, with my tickets (which don't fade).

I understand there is a ^5 fee for replacing damaged railcards, however I wouldn't exactly say the railcard is damaged, more that it is faulty!  Any ideas if I would still be liable to pay the fee?
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moonrakerz
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« Reply #20 on: March 18, 2010, 14:41:59 »

I've never had mine examined close enough to see the defects that you have on yours. Don't worry about it.
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Brucey
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« Reply #21 on: March 18, 2010, 14:47:04 »

I've never had mine examined close enough to see the defects that you have on yours. Don't worry about it.
On FGW (First Great Western), I never offer my railcard unless asked (which is rare, except to "railcard lady", although I've not seen her recently).

The reason I worry is that the man at the barrier at my local SWT (South West Trains) station (always seems to be the same man!) insists on seeing my railcard when my Southern advance tickets won't go through the barrier.  He didn't look too impressed last time I showed him the railcard, but let me through anyway.
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inspector_blakey
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« Reply #22 on: March 18, 2010, 16:00:41 »

It's a known problem - if you're worried you could try taking it back to the ticket office at Temple Meads and asking their advice.

When I had the same problem a few years ago I took it back to the Oxford ticket office where the supervisor wrote the expiry date on the front in biro and then stamped various endorsements on the back to the effect that the print was fading and that was the correct expiry date. In the remaining six months or so I used the card before it expired, no-one ever queried the fact that the expiry date was hand-written on the front!
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paul7575
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« Reply #23 on: March 18, 2010, 16:57:31 »

The replacememt fee is only for self inflicted damage in my experience. As long as you keep it in one of their 'protective wallets', if it becomes unreadable due to fading they'll replace it. In any case, the station you bought it at isn't important to its validity IMHO (in my humble opinion).

It's odd that people report it as unusual to be asked for it, although my experience is more with SWT (South West Trains) and SN - I'd say at least 90% of their staff will ask you if you don't offer it, based on listening to their dealings with other pax, so I always do.

Paul
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Brucey
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« Reply #24 on: March 18, 2010, 17:13:35 »

Thanks for the replies.  I've still got the receipt which was stamped by the station, so I'll see if it deteriorates before I do anything.
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TheLastMinute
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« Reply #25 on: March 18, 2010, 17:56:24 »

When I got my Disabled Railcard back in the January of last year, it lasted about 4 weeks before it started to fade. Two 2 weeks later it was almost illegible. I had to send it off to the Disabled Railcard Unit near Aberdeen for a replacement which was issued free of charge.

The same thing happened twice again before I got one that didn't fade. Saying that, I've had this one now for about a year and it starting to go again.  Roll Eyes

TLM
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Brucey
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« Reply #26 on: March 18, 2010, 18:06:30 »

Is there any reason why this happens?  Could it be the type of ticket stock they use?  Just seems weird that tickets themselves don't fade, even though they are printed by the same equipment.
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devon_metro
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« Reply #27 on: March 18, 2010, 18:08:02 »

They are heat sensitive as far as I know? Certainly it isn't black ink.
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Brucey
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« Reply #28 on: March 18, 2010, 18:16:54 »

SWT (South West Trains) have a similar question (number 73) from one of their Web Chats earlier this year:
http://www.southwesttrains.co.uk/archive.aspx?p=8
Seems they weren't happy with the ticket stock either.
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Brucey
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« Reply #29 on: March 18, 2010, 18:25:48 »

They are heat sensitive as far as I know? Certainly it isn't black ink.
I just tested this and you are correct.  They work like the thermally printed receipts from shops (which are very prone to fading).

I put an old ticket against something hot and it turned black where the heat was placed:
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