|
tramway
|
 |
« Reply #75 on: March 09, 2009, 15:17:35 » |
|
Last week, RPI▸ teams did a block at Filton Abbey Wood during the morning peak. In around 2 hours, they checked 600 plus travellers and found over 260 ticket irregularities.
That's a very interesting statistic - are you able to tell us any more. In particular: a) Where the 600 selected completely at random, was it everyone leaving the station, or was it targeted based on a formal or informal profile of "type of person" - perhaps "type likely to be irregular" b) Of the 260 irregularities, how many were 'intent to defraud', and how many were other links like people not understanding all the rules, or tickets that had been damaged to were technically irregular even though they had been paid for? it was everyone on platform 1, although I was running a bit late and they were going as I arrived. I'm not surprised at the percentages considering the loadings from Oldfield onwards. Even from Trowbridge there will be at least on day a week I won't be checked all the way to Filton. You would need to do spot checks far more frequently then twice a year to change peoples attitudes. |
|
|
|
|
Logged
|
|
|
|
|
thetrout
|
|
« Reply #76 on: March 09, 2009, 19:57:48 » |
|
I agree, but the station will shortly be getting lifts which I suspect will result in the car-park gates being locked.
Oh right, Yes I remember reading about that somewhere, Doesn't help short term though. The other problem with the current setup is the route from Platform 1 - Platform 2 isn't exactly wheelchair friendly. 2 Steep hills, bumpy and non existant pavements. The station that always makes me laugh is at Chippenham, To get to the platforms you should ask a member of staff for help if you cannot use the stairs. Where are the staff normally located, In their office on the platforms  It's a lose-lose situation if the ticket office is closed! |
|
|
|
|
Logged
|
|
|
|
|
Phil
|
|
« Reply #77 on: March 09, 2009, 20:29:42 » |
|
The station that always makes me laugh is at Chippenham, To get to the platforms you should ask a member of staff for help if you cannot use the stairs. Where are the staff normally located, In their office on the platforms It's a lose-lose situation if the ticket office is closed! I've highlighted this on here before and been shot down in flames. Chippenham is a disgrace to anyone less than fully able bodied (or carrying heavy luggage) - and telling us there's "plans to install a lift in the future" is quite frankly merely rubbing salt in the wounds. |
|
|
|
|
Logged
|
|
|
|
|
chrisoates
|
|
« Reply #78 on: March 14, 2009, 00:07:24 » |
|
Passing through Cornwall on my way to a day out in Exeter I had to suppress a choking laugh (I was eating breaky).
TM‡ arrived and in a resigned sort of voice said...
"Tickets and excuses from Redruth please"
|
|
|
|
|
Logged
|
|
|
|
|
TerminalJunkie
|
|
« Reply #79 on: March 14, 2009, 23:55:02 » |
|
I know that collaration is not the same as causality
Ahh, I know what you're on about now... http://xkcd.com/552/ |
|
|
|
|
Logged
|
Daily Mail and Daily Express readers please click here. |
|
|
|
Tickets Please
|
|
« Reply #80 on: May 02, 2009, 20:55:47 » |
|
I await the slating from the "rules are rules" people .......... it is not generally well known you cant get YP discount in first so if I were not here and I'd asked the question of a TM‡ and sold one, id assume it ok.
I've seen YP discount on First CDR▸ before. The dude at Trowbridge Ticket Office assumed I had YP railcard and not DSB. But my Understanding was that YP isn't accepted as a discount in First Class. Please correct me if i'm wrong  Its not officially allowed and im surprised that the Trowbridge office could issue one - in general, ticket office and TVM▸ machines have the proper software and wont give YP discount on FC‡ BUT the advantix machines the TM's use are not very bright and can if the TM asks them to. In which case its up to TM discretion. no its not. a tm does not have discretion to issue a 1st class ticket discounted with a YP card and go against the conditions of use. |
|
|
|
|
Logged
|
Any comments made are mine and not that of my employer. My comments do not necessarily reflect the views of my employers and should be taken as my personal opinion.
|
|
|
|
Mookiemoo
|
|
« Reply #81 on: May 02, 2009, 21:08:09 » |
|
I await the slating from the "rules are rules" people .......... it is not generally well known you cant get YP discount in first so if I were not here and I'd asked the question of a TM‡ and sold one, id assume it ok.
I've seen YP discount on First CDR▸ before. The dude at Trowbridge Ticket Office assumed I had YP railcard and not DSB. But my Understanding was that YP isn't accepted as a discount in First Class. Please correct me if i'm wrong Its not officially allowed and im surprised that the Trowbridge office could issue one - in general, ticket office and TVM▸ machines have the proper software and wont give YP discount on FC‡ BUT the advantix machines the TM's use are not very bright and can if the TM asks them to. In which case its up to TM discretion. no its not. a tm does not have discretion to issue a 1st class ticket discounted with a YP card and go against the conditions of use. Well - I have a huge collection of them issued by Arriva and all sorts of FGW▸ TM's Although I am curious as to the motivation of dragging this one up from the past |
|
|
|
« Last Edit: May 02, 2009, 21:44:42 by Mookiemoo »
|
Logged
|
Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
|
|
|
|
Tickets Please
|
|
« Reply #82 on: May 02, 2009, 21:58:06 » |
|
I await the slating from the "rules are rules" people .......... it is not generally well known you cant get YP discount in first so if I were not here and I'd asked the question of a TM‡ and sold one, id assume it ok.
I've seen YP discount on First CDR▸ before. The dude at Trowbridge Ticket Office assumed I had YP railcard and not DSB. But my Understanding was that YP isn't accepted as a discount in First Class. Please correct me if i'm wrong Its not officially allowed and im surprised that the Trowbridge office could issue one - in general, ticket office and TVM▸ machines have the proper software and wont give YP discount on FC‡ BUT the advantix machines the TM's use are not very bright and can if the TM asks them to. In which case its up to TM discretion. no its not. a tm does not have discretion to issue a 1st class ticket discounted with a YP card and go against the conditions of use. Well - I have a huge collection of them issued by Arriva and all sorts of FGW▸ TM's Although I am curious as to the motivation of dragging this one up from the past motivation??? lost me there. your wrong in that they dont have discretion. however they like many others can chose to ignore the fact they shouldnt and just do it anyway....these type of people tend to be liked by people who quite enjoy the benefit of some staff chosing to ignore the rules. |
|
|
|
|
Logged
|
Any comments made are mine and not that of my employer. My comments do not necessarily reflect the views of my employers and should be taken as my personal opinion.
|
|
|
|
Mookiemoo
|
|
« Reply #83 on: May 02, 2009, 22:15:13 » |
|
I await the slating from the "rules are rules" people .......... it is not generally well known you cant get YP discount in first so if I were not here and I'd asked the question of a TM‡ and sold one, id assume it ok.
I've seen YP discount on First CDR▸ before. The dude at Trowbridge Ticket Office assumed I had YP railcard and not DSB. But my Understanding was that YP isn't accepted as a discount in First Class. Please correct me if i'm wrong Its not officially allowed and im surprised that the Trowbridge office could issue one - in general, ticket office and TVM▸ machines have the proper software and wont give YP discount on FC‡ BUT the advantix machines the TM's use are not very bright and can if the TM asks them to. In which case its up to TM discretion. no its not. a tm does not have discretion to issue a 1st class ticket discounted with a YP card and go against the conditions of use. Well - I have a huge collection of them issued by Arriva and all sorts of FGW▸ TM's Although I am curious as to the motivation of dragging this one up from the past motivation??? lost me there. your wrong in that they dont have discretion. however they like many others can chose to ignore the fact they shouldnt and just do it anyway....these type of people tend to be liked by people who quite enjoy the benefit of some staff chosing to ignore the rules. Just seems a little ironic that this is dragged up given our differing views on the other thread. What most honest passengers would like is a common sense approach not a jobsworth -these are the rules. Take this example - happened to me on friday. I left work early to wait for the bus from client to station. The one I was waiting for had broken down. The choice I had was get a taxi (once the broken down issue became established) to the station and get the 1510 into Paddington to get the 1551 out - this is the same diagram (something I am aware of). The alternative was waste a load of time hanging about Slough and REading stations (I HATE standing on stations - much rather spend longer on a train) or wait two hours for the next one. As the taxi got to the station, and I went into the booking office, I could see the HST▸ coming in on Platform 3 - so I used my season to get through the barrier and jumped on the train. Was a 2+7 - I walked the length and breadth of the train to find the TM to buy a ticket (note - I knew it was the same train I would be leaving on so I could have just not bothered and loitered on the platform if fair evasion was my goal). TM no where to be seen. As we cam in on plat 10 (I knew that was where it was heading so there was no danger of me hoping it came in on 9 and had no barrier) I got off and went to find the TM on the platform - she was no where to be seen but when I explained my situation to the guy who was the TM on the 1551 he fired up his machine and sold me a return from slough to paddington - he tried to tell me not to worry about it but thats not me. I didnt have to do this but I do not avoid fares (although I will admit I will pay a less amount if the TM sells it to me). Ok, it aided me to get through the barriers, go to M&S and then get back on but I could have got a one way and then the cheapest of cheap fares to get me through the barrier again if I really wanted to do that. In the rules are the rules scenario, I would either have: 1. Spent wasted time standing on platforms where there is no decent waiting room or lounge 2. Had to wait two hours for the next train to WOS» 3. Been penalty fared Some people would have had the ASSUMPTION I was trying to avoid paying a fare from Slough to London. I know fare dodging is an issue but what gets up the backs of people like me and yes, contributes to me using whatever loopholes there are, is the ASSUMPTION I am going to avoid paying. |
|
|
|
|
Logged
|
Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
|
|
|
|
Btline
|
|
« Reply #84 on: May 02, 2009, 23:29:27 » |
|
What's the issue here? And why do I not like the way this thread (and the other one) is going...   On subject, if an advantix machine issues a ticket, then surely it is valid. |
|
|
|
|
Logged
|
|
|
|
|
Mookiemoo
|
|
« Reply #85 on: May 02, 2009, 23:45:02 » |
|
What's the issue here? And why do I not like the way this thread (and the other one) is going... On subject, if an advantix machine issues a ticket, then surely it is valid. The issue comes down to why I cant abide jobsworths who apply the letter of the law - something Ilovetrains seems to applaud. Yes Rules are rules but the application of them needs common sense. if someone has paid ^900+ for a season, penalty fareing them not paying for a 7 quid return to pad when they are trying to pay it, seems ludicrous. But we both know at least one person who would support it - because by the rules I should never have boarded the train without a ticket and it should be assumed im trying to dodge the fare. The advantix machines have bugs in them - they will issue a few fares that arent technically valid - YP discount on walk on first is one of them - I believe there are others. They need to sort the software out. |
|
|
|
|
Logged
|
Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
|
|
|
|
Super Guard
|
|
« Reply #86 on: May 03, 2009, 01:39:06 » |
|
|
|
|
|
|
Logged
|
Any opinions made on this forum are purely personal and my own. I am in no way speaking for, or offering the views of First Great Western or First Group.
If my employer feels I have broken any aspect of the Social Media Policy, please PM me immediately, so I can rectify without delay.
|
|
|
|
Chris from Nailsea
|
|
« Reply #87 on: May 03, 2009, 02:05:46 » |
|
|
|
|
|
|
Logged
|
William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
|
|
|
|
devonian
|
|
« Reply #88 on: May 03, 2009, 08:42:50 » |
|
Have bought many a 1st class ticket from the Fast TIcket machine at Newton Abbot and Exeter with YP discount. When I asked at the ticket office in NA, she told me she couldn't issue one but if the machine was giving them out then to go for it!
|
|
|
|
|
Logged
|
|
|
|
|
devon_metro
|
|
« Reply #89 on: May 03, 2009, 13:56:40 » |
|
What's the issue here? And why do I not like the way this thread (and the other one) is going... On subject, if an advantix machine issues a ticket, then surely it is valid. An Avantix▸ machine can issue a FOR Penzance - Wick rte Any Permitted for ^0.00. Doesn't mean its correct. |
|
|
|
|
Logged
|
|
|
|
|
Click on the map to explore geographics
