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Author Topic: Newton Abbot ticket office  (Read 12494 times)
Zoe
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« on: January 07, 2009, 09:18:00 »

Has anyone had to wait a long time to be served here.  I find the lack of a "todays tickets only" window results in long waits when all the windows are taken with people booking an advance.
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devon_metro
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« Reply #1 on: January 07, 2009, 14:46:53 »

Never had a problem, usually with two windows open.
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6 OF 2 redundant adjunct of unimatrix 01
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« Reply #2 on: January 07, 2009, 20:31:02 »

is there not a machine there (scary im actually finding a use for one of the damn things)
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Zoe
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« Reply #3 on: January 07, 2009, 21:09:16 »

is there not a machine there (scary im actually finding a use for one of the damn things)
Yes, but I'm not sure it can issue a ticket with a Devon & Cornwall Railcard discount.
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« Reply #4 on: January 07, 2009, 22:07:38 »

is there not a machine there (scary im actually finding a use for one of the damn things)
Yes, but I'm not sure it can issue a ticket with a Devon & Cornwall Railcard discount.

dont all railcards offer 1/3 off tickets reguardless of if its a devon and cornwall or a full network one, i belive there is an option when using the machine to say you have a railcard this must be on your person,valid and presented to the guard with your ticket
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jester
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« Reply #5 on: January 08, 2009, 00:22:59 »

All railcards are catered for on the fast ticket machines now inc, devon/cornwall.
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devonian
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« Reply #6 on: January 09, 2009, 08:11:56 »

is there not a machine there (scary im actually finding a use for one of the damn things)
Yes, but I'm not sure it can issue a ticket with a Devon & Cornwall Railcard discount.

I frequently use the machine at NA as there is generally a queue of people wanting to go through every possible journey option at the windows. You can use the Devon and Cornwall Railcard at the machine. Also Gold card.
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inspector_blakey
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« Reply #7 on: January 09, 2009, 19:31:02 »

dont all railcards offer 1/3 off tickets reguardless of if its a devon and cornwall or a full network one, i belive there is an option when using the machine to say you have a railcard this must be on your person,valid and presented to the guard with your ticket

The majority of railcards offer the same discounts (although there are af course exceptions: no discount on first-class walk-up fares with a Y-P for example, I'm sure people on here know of many more). However, the ticket when issued is endorsed with a particular code defining the type of railcard that was used to purchase it, e.g. Y-P for 16-25, SNR for a senior, HMF for forces etc. There is no "generic" railcard discount button. I was once turned round at the barrier and sent back to the ticket office because the person who sold me my ticket miskeyed something and issued it as SNR instead of Y-P. Good thing they spotted on the barrier really, that could have been tough to explain later in the journey (and yes, I know the NRCoC (National Rail Conditions of Carriage) say I must check my ticket before leaving the window Cheesy).
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Mookiemoo
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« Reply #8 on: January 09, 2009, 23:26:00 »

dont all railcards offer 1/3 off tickets reguardless of if its a devon and cornwall or a full network one, i belive there is an option when using the machine to say you have a railcard this must be on your person,valid and presented to the guard with your ticket

The majority of railcards offer the same discounts (although there are af course exceptions: no discount on first-class walk-up fares with a Y-P for example, I'm sure people on here know of many more). However, the ticket when issued is endorsed with a particular code defining the type of railcard that was used to purchase it, e.g. Y-P for 16-25, SNR for a senior, HMF for forces etc. There is no "generic" railcard discount button. I was once turned round at the barrier and sent back to the ticket office because the person who sold me my ticket miskeyed something and issued it as SNR instead of Y-P. Good thing they spotted on the barrier really, that could have been tough to explain later in the journey (and yes, I know the NRCoC (National Rail Conditions of Carriage) say I must check my ticket before leaving the window Cheesy).

"no discount on first-class walk-up fares with a Y-P for example,"

Depends on whether ticket seller is a know it all or computer says yes person

The advantix machines issue walk on Y-P discounts

Has to be a stick in the mud who enforces the rules rather than computer says yes.

I a^lways try to buy my tickets on the train as a result - Arriva have no idea of the loophole - some FGW (First Great Western) do but most dont or cant be bothered - LM (London Midland - recent franchise) I avoid they tend to know the by laws in and out

Virgin -accept it if its their route

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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:

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Andy W
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« Reply #9 on: January 10, 2009, 11:20:22 »

This scheme has existed for quite some time on SWT (South West Trains) - so certainly nothing new.

As for Mookiemoo, I get the impression you're against anything that may help people in any way. In a roundabout way in this compensation culture that exists nowadays, if a train was cramped with standing room only, it could cause high levels of stress, which could cause a miscarriage or injury... and knowing people these days they'd likely sue as a result.

no, I'm against anything that helps people when IMHO (in my humble opinion) they got themselves into that mess in the first place (especially when it inconveniences me)

Being pregnant is a choice you make (up to 22 weeks no one forces you) so you live with it and you certainly do not deserve any perks just because you managed to spread your legs and get knocked up and then you end up expecting the rest of the workforce to make allowances for you and your little brat - if little Johnny is sick, dont expect me to cover your work and dont expect me to cover your maternity leave

PS I run my own business am female and 31 but I certainly would never employ a woman of child bearing age

Could you explain how you qualify for a young persons / student card?
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G.Uard
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« Reply #10 on: January 10, 2009, 11:39:12 »

dont all railcards offer 1/3 off tickets reguardless of if its a devon and cornwall or a full network one, i belive there is an option when using the machine to say you have a railcard this must be on your person,valid and presented to the guard with your ticket

The majority of railcards offer the same discounts (although there are af course exceptions: no discount on first-class walk-up fares with a Y-P for example, I'm sure people on here know of many more). However, the ticket when issued is endorsed with a particular code defining the type of railcard that was used to purchase it, e.g. Y-P for 16-25, SNR for a senior, HMF for forces etc. There is no "generic" railcard discount button. I was once turned round at the barrier and sent back to the ticket office because the person who sold me my ticket miskeyed something and issued it as SNR instead of Y-P. Good thing they spotted on the barrier really, that could have been tough to explain later in the journey (and yes, I know the NRCoC (National Rail Conditions of Carriage) say I must check my ticket before leaving the window Cheesy).

"no discount on first-class walk-up fares with a Y-P for example,"

Depends on whether ticket seller is a know it all or computer says yes person

The advantix machines issue walk on Y-P discounts

Has to be a stick in the mud who enforces the rules rather than computer says yes.

I a^lways try to buy my tickets on the train as a result - Arriva have no idea of the loophole - some FGW (First Great Western) do but most dont or cant be bothered - LM (London Midland - recent franchise) I avoid they tend to know the by laws in and out

Virgin -accept it if its their route



Has it ever occurred that some guards/ATEs just like to help people and tend to use discretion when selling tickets with a Railcard?  However, as you have taken such pains to point out obvious shortcomings, I could forward a copy of your post to Reveue Protection with a request that they act on your observations.  Always pleased to help. Smiley
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super tm
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« Reply #11 on: January 10, 2009, 18:30:14 »


Quote

Has it ever occurred that some guards/ATEs just like to help people and tend to use discretion when selling tickets with a Railcard?  However, as you have taken such pains to point out obvious shortcomings, I could forward a copy of your post to Reveue Protection with a request that they act on your observations.  Always pleased to help. Smiley

Already done it.   Grin
« Last Edit: January 10, 2009, 18:44:50 by Phil » Logged
John R
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« Reply #12 on: January 10, 2009, 18:52:42 »

This scheme has existed for quite some time on SWT (South West Trains) - so certainly nothing new.

As for Mookiemoo, I get the impression you're against anything that may help people in any way. In a roundabout way in this compensation culture that exists nowadays, if a train was cramped with standing room only, it could cause high levels of stress, which could cause a miscarriage or injury... and knowing people these days they'd likely sue as a result.

no, I'm against anything that helps people when IMHO (in my humble opinion) they got themselves into that mess in the first place (especially when it inconveniences me)

Being pregnant is a choice you make (up to 22 weeks no one forces you) so you live with it and you certainly do not deserve any perks just because you managed to spread your legs and get knocked up and then you end up expecting the rest of the workforce to make allowances for you and your little brat - if little Johnny is sick, dont expect me to cover your work and dont expect me to cover your maternity leave

PS I run my own business am female and 31 but I certainly would never employ a woman of child bearing age

Could you explain how you qualify for a young persons / student card?

Yes, I was wondering that too.
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vacman
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« Reply #13 on: January 10, 2009, 19:03:29 »

If you are miss sold a ticket i.e. you get a railcard discount when you shouldn't have, then you could still be excessed later in your journey, Y-P is now valid on a "Off-Peak 1R" or a first class cheap day which is a walk up fare.
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Chris from Nailsea
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« Reply #14 on: January 10, 2009, 20:02:19 »

"no discount on first-class walk-up fares with a Y-P for example,"

Depends on whether ticket seller is a know it all or computer says yes person

The advantix machines issue walk on Y-P discounts

Has to be a stick in the mud who enforces the rules rather than computer says yes.

I a^lways try to buy my tickets on the train as a result - Arriva have no idea of the loophole - some FGW (First Great Western) do but most dont or cant be bothered - LM (London Midland - recent franchise) I avoid they tend to know the by laws in and out

Virgin -accept it if its their route

PS I run my own business am female and 31 ...

Yes, I too am rather intrigued as to how a Young Persons card is apparently being used, in these circumstances?
« Last Edit: January 10, 2009, 22:21:44 by chris from nailsea » Logged

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