Ticket machine at Worle Station (merged topics)

[whole diary]

[6 OF 2 redundant adjunct of unimatrix 01]

But that's the problem, over the years ticket offices have closed or had hours reduced, while you can book most tickets like group save online and collect from some but not all machines, that means you have to mess around booking online and then hope the machine is actually working when you get there

[Worle Wonder]

Still not working (20th May)!!!!!!

[Worle Wonder]

Machine still not working (09/06/11)

Message on screen states 'Machine in Repair'

[Chris from Nailsea]

Thanks for your updates, Worle Wonder.

I'll take that matter up with the 'official channels', first thing on Monday morning.

Cross from Nailsea. 

[Smartie36]

You know what, after the thugs I saw hanging around worle station tonight, who were abusive to the train guard as he walked along the platform checking for any open doors before letting the train depart, I have no doubt the ticket machine will be vandalised sooner rather than later, probably by that same bunch of idiots, really wouldn't surprise me!

Makes me wonder if the security cameras at worle station even work?

[Worle Wonder]

Thanks for your updates, Worle Wonder.

I'll take that matter up with the 'official channels', first thing on Monday morning.

Cross from Nailsea. 

The machine is now operational.....

However having spent a few minutes 'pushing buttons' it is not immediately obvious how you can collect pre-ordered (Internet) tickets as the menu does not include an option to key-in your booking reference number.... (or am I missing something?)

[JayMac]

I've checked by making a pretend purchase online and Worle station doesn't have a Ticket on Departure facility.

[TheLastMinute]

nor officially does Nailsea and Backwell but it's still possible to collect tickets from the TVMs^▸ (Ticket Vending Machine) there. Assuming that the TVM at Worle is the ex-Wessex type, the "Collect pre-booked tickets" button is on the front screen towards the bottom left. It's a greeny colour (I think) so quite difficult to miss - it could well be that FGW^▸ (First Great Western) have started disabling the Collect Tickets feature on TVMs installed at non "Collect of Departure" stations.

I'm guessing the reason why stations like Nailsea and Worle aren't designated "Collect on Departure" stations is that despite the station having a capable TVM, there's no "online" ticket office* to issue the ticket should the TVM be out of order or a customer have difficulties using the TVM.

( * The ticket offices at Nailsea and Worle is the man-in-a-box-with-a-Advantex type.)

Cheers,
TLM

[paul7575]

It's just as possible that the National Rail Ticket on Departure database isn't as regularly updated as it should be.  I remember when SWT^▸ (South West Trains) were rolling out TOD, the online info was often well behind the real situation.

There may be different policies with other TOCs^▸ (Train Operating Company) but I believe all of SWT's TVMs^▸ (Ticket Vending Machine) are TOD enabled, whether there is a ticket office at the location or not - I've picked them up at Botley for instance.

Paul

[TheLastMinute]

Nailsea & Backwell was added to the list when the TVM^▸ (Ticket Vending Machine) went in some years ago. I think about six months to a year later, it came off again. I assumed it was the lack of booking office, as Yatton which does have a "proper" BO remained on the list.

TLM

[inspector_blakey]

From personal experience, it doesn't actually seem to matter where you told the website you were going to collect tickets from... I've been able to post my credit card into TVMs^▸ (Ticket Vending Machine) at other locations when I was changing trains and had time on my hands, and they have always produced the correct tickets with no problem at all.

[Andrew1939 from West Oxon]

It would seem that FGW^▸ (First Great Western) staff do not know which TVMs^▸ (Ticket Vending Machine) can be used to collect pre-paid tickets. On the Cotswold Line there is a machine at Charlbury and at Hanborough. Both appear identical and each was installed at around the same time. However Charlbury allows collection by touching the section of the touch screen showing the collection function. Hanborough does not because that function is not displayed on the screen. Even the CL Manager was unaware that Hanborough did not have this facility when I reported it and has promised to report this anomaly but I have heard nothing back yet.

[devon_metro]

From personal experience, it doesn't actually seem to matter where you told the website you were going to collect tickets from... I've been able to post my credit card into TVMs^▸ (Ticket Vending Machine) at other locations when I was changing trains and had time on my hands, and they have always produced the correct tickets with no problem at all.

You can do it anywhere I believe.

I've once elected to pick tickets up at Totnes however it didn't like my card - tried at Paddington and no problems at all!

[paul7575]

I think the sole purpose of the 'station selection' is to ensure that you aren't planning on a pickup where it isn't available, ie they can show that they didn't actually ever offer collection at ANY station.

Paul

[Chris from Nailsea]

( * The ticket offices at Nailsea and Worle is the man-in-a-box-with-a-Advantex type.)

Erm ... just for the record, Worle doesn't even have 'a man in a box with an Avantix^▸ (Ticket Issuing System used on board trains)' type of ticket office ...