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Ollie
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« on: October 06, 2008, 21:35:58 » |
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As part of National Customer Service Week FGW▸ are asking it's customer's to nominate staff who have made their journey. "Vote for a member of First Great Western staff who shines a ray of light on your journey and you could win one of five pairs of First Class tickets to anywhere on our network." http://www.firstgreatwestern.co.uk/NationalCustomerServiceWeek.aspxPlease use this opportunity to nominate my fellow colleagues, it's a good opportunity to get recognition they all deserve. Thanks, Ollie |
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Lee
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« Reply #1 on: October 08, 2008, 09:39:30 » |
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tramway
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« Reply #2 on: October 09, 2008, 00:14:52 » |
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Also announced at BTM▸ over the PA▸ yesterday.
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gpn01
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« Reply #3 on: October 09, 2008, 08:58:44 » |
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Nomination forms being handed out at Paddington yesterday. Looks like they're keen to reward employees for 'making a difference'. As this'll only benefit those who're directly customer facing I hope they're doing something internal as well to reward staff who help behind the scenes in some way.
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IndustryInsider
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« Reply #4 on: October 09, 2008, 15:21:52 » |
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Also announced at BTM▸ over the PA▸ yesterday.
Looks like he/she has an eye on the award!  |
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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Super Guard
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« Reply #5 on: October 09, 2008, 17:28:18 » |
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I appreciate how busy our customers are, so i'll be on the platforms at St. Davids handing out "pre-completed forms" with my name on for you, so all you have to do is add your name and address....  |
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Any opinions made on this forum are purely personal and my own. I am in no way speaking for, or offering the views of First Great Western or First Group.
If my employer feels I have broken any aspect of the Social Media Policy, please PM me immediately, so I can rectify without delay.
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G.Uard
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« Reply #6 on: October 09, 2008, 17:58:54 » |
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Just contact me for nomination forms, pre-printed with my details of course. |
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Phil
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« Reply #7 on: October 09, 2008, 20:44:54 » |
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I had my ticket checked today by an extremely polite, friendly, chatty and helpful guard on the slow train from Reading to Oxford. At Reading, they'd been handing out "Star Forms", so I was and am aware of the campaign; but I felt really awkward trying to peer obviously at the lady's chest to check her name to fill it in. And I didn't have the courage to ask her what it was, in case she thought I was trying to pick her up or something. So I didn't bother. Sorry.
I have a funny feeling a lot of the travelling British public feel exactly the same way as me though, which is why this American import of an idea is I suspect doomed to be consigned to the "nice try" bin and not seen again.
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willc
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« Reply #8 on: October 09, 2008, 22:59:22 » |
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But what do you do if you want to nominate either of those two well-known Worcester conductors, Simon de Montfort and Frankie Corleone? And I haven't made this up, though the name badges might be...
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Ollie
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« Reply #9 on: October 10, 2008, 11:59:06 » |
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Simon is a great guy, You should nominate him if you can. He quite regularly on arrival at Paddington goes to the Ex-link Ticket Office and queue busts. He's helpful. So yeah, vote for him, or me |
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IndustryInsider
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« Reply #10 on: October 10, 2008, 17:33:39 » |
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But what do you do if you want to nominate either of those two well-known Worcester conductors, Simon de Montfort and Frankie Corleone? And I haven't made this up, though the name badges might be...
There are lots of name badges that are slightly dubious in the surname department. The company allows it from a personal safety perspective. A friend of mine is known as Ed Royal and just happens to be a Reading F.C. fan! Some of them stretch it a bit too far though - several years ago, a girl in the ticket office at Oxford was sporting a namebadge with Miss Whiplash on it. I think it must have been a one-off for a bet or something! I wonder what's happended to her now... |
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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Chris from Nailsea
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« Reply #11 on: October 10, 2008, 21:10:06 » |
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She's probably on a hiding to nothing ... At Nailsea, the name and station details of our local cheerful chap have appeared on our new community noticeboard - whether they were placed there by him, or a third party, is not entirely clear  ... and finally - if anyone cares to nominate the excellent Ollie, his full name is ...  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: Stop, Look, Listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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Ollie
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« Reply #12 on: October 11, 2008, 12:40:40 » |
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My name is easy to get now Chris following the TravelWatch meeting..as someone told them my surname  |
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