Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 Travel & transport from BBC stories as at 02:55 08 Jan 2025
 
- Boy, 14, stabbed to death on London bus
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 today - Steam loco restoration - IRTE
tomorrow - Bath Railway Society
24/01/25 - Westbury Station reopens
24/01/25 - LTP4 Wilts / Consultation end

On this day
8th Jan (1991)
Cannon Street buffer stop collision (link)
Train RunningNo cancellations or delays
•
PollsOpen and recent polls
Closed 2025-01-05 Do you "work from roam" (including personal work/businees) on train journeys
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
January 08, 2025, 03:08:47 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[204] Coastal walks - station to station
[180] 'Railway 200' events and commemorations 2025
[79] Fatal Oxfordshire train crash remembered 150 years on
[48] Oxford station - facilities, improvements, parking, incidents ...
[36] Senior Railcard - ongoing issues, merged posts
[14] Least important issues reported on Journey Check
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > All across the Great Western territory > Your rights and redress > FirstGroup Apologises For Low Passenger Satisfaction With Rail Services
Pages: [1]
« previous next »
  Print  
Author Topic: FirstGroup Apologises For Low Passenger Satisfaction With Rail Services  (Read 4915 times)
Lee
Transport Scholar
Hero Member
******
Posts: 7519


GBR - The Emperor's New Rail Network


View Profile WWW
« on: June 06, 2007, 10:23:56 »
FirstGroup PLC has apologised to passengers after the survey showed satisfaction with two of its franchises had slumped (links below.)
http://www.rmtbristol.org.uk/2007/06/firstgroup_apologises_for_low.html#more

http://www.rmtbristol.org.uk/2007/06/damning_verdict_on_fgw.html#more

http://thisisbath.co.uk/displayNode.jsp?nodeId=163490&command=displayContent&sourceNode=163316&contentPK=17493043&folderPk=89126&pNodeId=163047

http://thisisbath.co.uk/displayNode.jsp?nodeId=180730&command=displayContent&sourceNode=163490&contentPK=17493051

http://westpress.co.uk/displayNode.jsp?nodeId=145786&command=displayContent&sourceNode=231644&home=yes&more_nodeId1=145795&contentPK=17494858

FirstGroup said in a statement that it was sorry for failing to provide expected levels of service on First Great Western (FGW▸ (First Great Western)) and First Capital Connect (FCC▸ (First Capital Connect).)

There are some interesting comments in reply to the article contained in the link below.
http://thisisbristol.co.uk/displayNode.jsp?nodeId=145365&command=displayContent&sourceNode=145191&contentPK=17487608&folderPk=83726&pNodeId=144922
« Last Edit: June 06, 2007, 16:40:53 by Lee Fletcher » Logged
Vous devez être impitoyable, parce que ces gens sont des salauds - https://looka.com/s/78722877
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of page • Jump to Forum Home Page