That Metro story wasn't sensationalist, just badly written and edited, so it contradicted itself. They should have done better.
The facts remain that the passengers were told last Friday that the train had run out of fuel and that the said 'amusing' announcement of this was apparently made. If I had been writing the story I would have gone straight in on the choo-choo line - no ifs, no buts - because that announcement and the delay are what every passenger on that train will remember and tell people about - or are they being sensationalist too?
Perhaps if someone had played it straight on the PA▸ and the focus had been on sorting out the replacement train asap, or checking the external fuel gauges, Mr Hannah might not have been so hacked off and wouldn't have contacted the papers and the BBC» .
It's getting the details right, whether reporting the news, or running the railway, that makes the difference. And both FGW▸ and Metro would appear to have something to learn here.
And there's nothing stopping anyone either posting a comment beneath the story on Metro's website, or emailing the paper or the reporter to let them know your feelings.
That's quite correct, Will - it's amazing how using a bit of tact and professionalism can smooth over a cock-up (which will always happen from time-to-time), and also amazing how a flippant remark can inflame a situation beyond belief. Some (by no means all) on-train staff have a huge amount to learn regarding this, and they can actually make their job easier by applying it when things go wrong. Hopefully the staff in question will have learned their lessons?
As for sensationalism in the article - no there wasn't any, but phrases used to make the story sound worse that it is - "limped into Oxford an hour into the journey" and "passengers had to board a much smaller, slower train" cast a shadow on the reputation of the newspaper and the reporter concerned - but hey if it makes a few commuters on their way to work smile and think FGW are still idiots then more copies will be dished out...